Originally Posted By vbdad55 ^^^^^^^ I am glad they took the time to get back o you, it's a shame they can'thelp you butit they tried a slew of attorneys with briefcases with ears on them would be all over them. I would try and find out the department the Disney buyers work in - find the VP - and put your concerns in writing.
Originally Posted By Kimrue You know what...I think I will. I know this is really a 'no big deal' thing, but I'm going to see if I can somehow maybe eventually get this to be. It's funny how sometimes a small 'thing' turns out to be a 'mission', right? LOL...Sometimes I really want my way..I guess we are all like that sometimes. It won't hurt to try.
Originally Posted By nats 31 The Disney big-wigs will not take the time to get back to you. In the early 90s I was on a ride in the studios and I lost my wallet. It had charge cards, money and traveler checks. I reported it to the MGM lost and found and I got a call that they found my wallet and a cast member brought it to my hotel. She would not take a reward. I got her number and pertinent ID without getting her name. When I got home I wrote a letter to the proper people at that time as well as human resources. about the excellent service I got and that the cast member was superb and I told them she should be praised and the proper info should be placed in her file. I never received a reply from them. I got the feeling that they did not care.
Originally Posted By Kimrue I've had bad experiences with that too, however recently my family and I had a horrendous experience at WDW and we wrote and emailed, called etc. Someone not only got back to us but they CALLED us and kept in touch. They also made the situation "right", to the point where we were shocked. So, yes, sometimes complaints DO fall on deaf ears, but not always.
Originally Posted By NikkiLOVESMickey I wrote a letter to complain about the lack of housekeeping at Riverside a few years ago. I received a personal phone call about my complaint and $50 Disney Dollars.
