Originally Posted By Lisann22 Comments have been scattered around the boards over the past two days so I thought I'd start an actual thread to discuss my friends and I complete disgust with this motel. Did we learn the lesson of Wendebird's trip a couple Decemeber's ago, I guess not. Pixie Glitter had an enjoyable stay in February I believe. I think that was "Pixie Perspective" though. LOL! I know my dear friend has class and taste so I'm not sure how she must have gotten the best two dang rooms in the joint OR that on this trip we got the worst. So here's go: 1. Customer Service - there is none! From the security guard who greeted us with - "what are you doing here?", followed with "what do you want?" To the late night hotel desk clerk who said we didn't have a room after I repeatedly gave him names that were called in days before and in the computer system to his then insistance that we couldn't have a parking pass because one was already issued and it wasn't. My friend quincytoo arrived, checked in and never requested a pass, she had no car, she flew. To the day shifts hotel clerk AND supervisor who were extremely rude and juvenile with us when we requested a second pass for a second room. The supervisor stood next to the clerk dealing with SuzieQ and I never saying who he was until our last resort with the clerk was to say "I want to talk to your supervisor." They played a false game of going into a back office and coming back out again several times like they were talking to someone else. Then lied once they did give us the pass that they discussed it with another security guard who in fact had no clue what was going on. 2. The rooms - a. blood on pillows b. paper thin towels c. stained sheets and cover d. pillows so flat there was no point e. the entire wall where the TV, and bathroom outlets were not functioning f. remote with no batteries or battery cover g. filthy stained bathtub 3. Odd set up - we had a two room suite (ok, that's a laugh in of itself) one room had the refrigerator and hair dryer. The other side had the coffee maker and microwave. No other amenities either: no pen, notepad - reported from goodgirl. 4. Continential Breakfast - LOLOLOLOLOLOL! If you like soapy coffee, and day old danishes this is your place. 5. Funny with the money - this is twice now that how they charge the rooms and who's credit card gets charged what came into play. First with Wendebird and this trip with quincytoo. They can chime in if they like to explain. NEVER EVER AGAIN! I am not a motel/hotel snob. I stay in no-frill places all the time when looking to save costs. I do expect some customer service and a clean room though with all the things advertised to be in it and functioning. Ugh!
Originally Posted By Disney Joy oh my ~ I am cracking up laughing. I have to remember this one. I know it wasn't funny while you were there...but geezzzz what a hoot.
Originally Posted By deadmentellnotales You should have taken pics and sent them a copy of them with an email esp. if there are corporate offices. I did this when we stayed at La Quintas. Plus then we here can empathise just what kind of copnditions you endured
Originally Posted By SuzieQ LOL - you should have seen us down at that front desk getting a second parking permit! Those guys were such idiots. Like we didn't know the guy who followed the clerk out of the only office and pretended to work wasn't the supervisor listening to his employee lie to us and hoping we'd go away!? These guys are trained to keep a completely blank look on their faces at all times. Zero sincerity, zero help, zero people skills. And when they said they were "checking with the (supervisor/security guard/whoever)", the fact that they were leaving the room and doing nothing was totally obvious. If they are going to feed their customers lines like that, management needs to send their employees to acting school!
Originally Posted By SuzieQ There are no corporate offices for Desert Inn. They are independently owned. In fact, the head guy at the hotel is often the one running the credit card scams. The only recourse is to file a report with Anaheim PD.
Originally Posted By LPFan22 Yikes! I would have been pretty upset too. Thanks for the heads up as my dad is always asking for recommendations.
Originally Posted By smeeeko ^HOJOs or better yet Marriot Fairfield (we've stayed there several times and they are the best).
Originally Posted By SuzieQ I used to swear by HoJo's. Haven't been in more than a year. It's not worth over $100/night when I can pay slightly more for Embassy Suites.
Originally Posted By MickeyMommy Yeah, HoJo has been quite a bit more than $100 everytime I have checked lately. Over $130 for a friday night, and that is with the 15% discount for AP holders. That is getting mighty high...
Originally Posted By Disney Joy you know what it is....Demand Those reviews are great - which up demand - which up cost.
Originally Posted By SuzieQ Yeah, but when HoJo's wants $130 for their rooms and I can get Embassy Suites for $134, guess which one I'm going to take? I know very few of us who swore by HoJo's for years and recommended them to anyone who would listen, book there anymore
Originally Posted By Lisann22 Disney Joy - no worries, we never lost our senses of humor. In fact, SuzieQ and I enjoyed ourselves immensely doing the Good Cowboy, Bad Cowboy routine on them. We got what we wanted in the end when it came to the parking pass. I am posting a scalding review on tripadvisor and then emailing it to them.
Originally Posted By SuzieQ We had such a laugh when we got back to the room! LOL! Never mess with Thelma and Louise.
Originally Posted By quincytoo I just checked my email and have a received a email from Desert Inn inquiring about my stay....OHH BOY!!!!! I am going to be sending a reply back to them!!!! Anyone care to help me?? Anyhow I checked my Visa yesterday...Desert Inn charged 758.00 on it rather then the 260.00 .....I phoned them and they said they would be adjusting it. I know that when you stay at Hotels they put through an amount against your account....these was a charge.... I'll let you know what happens.
Originally Posted By Daannzzz This is unhappy news. Sorry you're stay was not the best. I booked the Desert Inn for the trip on July 14th. I am going with a friend who snores very loudly so wanted someplace where there was an extra room for me to go to as I am a light sleeper. Plus we are on a tighter budget than usual. Perhaps I will look around for something else. Thanks for the report.
Originally Posted By SuzieQ This credit card stuff really needs to get reported to the police *sigh*. They are using funds illegally. If folks want to write up what happened with their cards specifically, I'll call Anaheim PD and see what they say.
Originally Posted By quincytoo The Travellodge that friends stayed at was much nicer and I believe much cheaper......ummm....I wasn't driving and wasn't paying attention to where we were going....(It was due to being tired and too much sun..not the tequila) <-----yea right..... Lisann do you know the location of the Travelodge?? I would stay there before I would stay at the Desert
Originally Posted By raer The Fairfield does offer ap discounts. You just have to ask for them & last time I got an ap rate of $89.00 & that was recently over a weekend. They Marriott hotels are Disney's over-flow, so be sure & ask for ap rates.
Originally Posted By Lisann22 I cannot believe it!!! I knew this was going to happen. Unbelievable. I'm not above driving down there to straighten this out quincytoo! I'm seething!
