Originally Posted By dresswhites alot of times on these and other discussion boards we hear stories of bad cms experiences. i am hear to report good cm stories. i went last week on the 6th for my birthday. i got a birthday pin, and set about the park. at every attraction i experienced, cast members wished me happy birthday. many even took the time to wish me happy birthday by name. it was really special. my best story was from Cafe Orleans, the cms just really went out of their way to make me feel special. they even gave me a card. i have to say i was really touched. Now that I am ap i go to disneyland fairly regularly. and even with the talk of of high turnover i still see many many familiar faces each time i go. i even see a few cms that i knew while working at disneyland almost 10 years ago. bravo cms!
Originally Posted By momofbuzzfan That is so nice to read, dresswhites. I'd like to think that we hear stories about bad CMs on discussion boards because those experiences are so few and far between that they tend to stand out. That certainly is the case for us....99.9% of the time the CMs have been lovely, friendly and very accomadating. Happy (belated) Birthday!
Originally Posted By ncnike7 I think you're right momofbuzzfan, but I miss the days when CMs would say "enjoy your stay here at the Magic Kingdom". When I was a kid I would always think "wow, I'm in Disneyland!" they don't seem to say it as much any more. But I do remember a few years ago when we were listening to the REAL Dapper Dans a kid walked by crying her guts out, Shelby (the lead) said jokingly "hey, there's no crying in Disneyland!" Everyone laughed but I think the little girl was crying to loudly to even hear him.
Originally Posted By RAM1984 I love good CM stories. They far outweigh any negative experiences. I could take up a whole thread telling about our last trip but I will tell the one I felt was the best. It had been raining and the park was pretty empty. DH and I got aboard the Jungle Cruise with less than a dozen people. Our skipper was Kiki. We have had her before and she is always great. But to add to it another CM asked if he could come along. He had a huge oar and when we passed the crocodile he started whacking it. He splashed the spraying elephant and when we passed the hippos he started paddling and singing, "Just Around the Riverbend." We were all in hysterics and we felt it added such a special touch to a very good trip.
Originally Posted By Autopia Deb Last trip on Matterhorn, Meg I think her name was, was not having a good day. I guess she thought she had been terse, because she appoligized for her manner during loading. I didn't even notice that she had been anything other than professional. I supose for Meg, only being professional wasn't good enough. Thank you Meg for wanting our Disney day to be happy, even if yours wasn't.
Originally Posted By tiggerdis_ We had an awesome Tour Guide on the Walk in Walt's footsteps last year. Karen was very knowledgeable - AND made reservations for us at the Blue Bayou. She made our whole trip, and I made sure to write out a commendation at City Hall before we left.
Originally Posted By gellerma On our 1 and hopefully not only trip to Disneyland, my handicapped son wanted to ride with the Captain on the Mark Twain (we heard you could do this sometimes)so we asked and the CM (Brandon)went way out of his way to make the experience special for our son! It made our whole trip!!!!
Originally Posted By murfsmom we were at disneyland last week for my grand daughters birthday, we came across a guy in a blue shirt and asked him if he knew where we could get a birthday button and he said " i have one just for her, so he printed her name" jaynie" with hearts dotting the i's and little hearts all over and and she was thrilled !! all we know is that his name is jerry, we talked to him about pin trading a couple of months ago and he was just as nive, also the cast members in the pin trading booth in downtown disney are REALLY nice, they go out of their way to help us find pins, they will look up where we can go to find what were looking for !! and there was a lady in the photo booth in fantasylandthat was sooooo sweet, she gave us some info, and she was so pleasant, you knew she really enjoyed her job, i think her name was betty but i'm not sure,all in all for as much as we go there the good cast member out do the bad the bad ones hands down !!!
Originally Posted By alexbook Sometimes it's the little things: I happened to see a Disney "suit" who was rushing along looking like he was late to a meeting, stop and patiently give directions to a very lost guest. It would have been easy enough to brush past without helping, or pass the guest off to a less "important" CM. I didn't catch any names, but I was impressed.
Originally Posted By lovethenow I have also gotten the pleasure of attending on my birthday and it really is a special thing. Mostly all the CM's on the rides and just passing by went out of their way to say happy birthday! It was such a great feeling!
Originally Posted By murfsmom it really is nice to hear "good" things for a change, wish it could be like that every where and all the time, but thats just not going to happen, so we will have to settle for disneyland, where we can get away from the out side world !! i'll be going there again next month for my birthday, which happens to be on fri the 13th ! do they have pins for that besides the b day button ???
Originally Posted By kaoden39 We just got back from Disneyland tonight and I must say that as a general rule our CM's were great. Like Haley at the Opera House who upon hearing how wild about Jack Sparrow my youngest daughter is made a point of finding out when he would be out for her. Or Robert at the front desk who upon hearing how ill I was Monday morning got us straight into our room. And David in guest services who went out of his way to help my niece fix her hat that she broke when she put it in her backpack. Those were just a few of the wonderful CM's we came across. Oh and with Robert when he saw my hubby the next morning he thought enough to ask about me and to make sure I was feeling better. It is the little nice things like these that made our trip special.
Originally Posted By lesmisfan i love it when the CMs at the disneyland resort go above and beyond to make guests feel welcomed and happy.
Originally Posted By gottaluvdavillains Just got back from DL with my son's HS Choir groups. They went to Anaheim to compete in the Heritage Festival (1 gold plaque 1 silver yipee). The awards are handed out in the ampitheater behind the petting zoo in frontierland. I have to tell you the CM's that participate in this event each year are so amazing. First they delayed the fireworks for 10 min until all the choirs had arrived (other park guests told delayed due to high winds) Next we had the 3 CM's from DCA's Animation show (the one where they sing and draw the characters) and they did a big song and dance (most from the DCA show) then the Fab 5 came out in their TYOAMD outfits. As the officiator (SP?) of the Festival prepared to give out the plaques and trophies Merlin came out and did a little routine, and then he was the won to hand each of the 2 teens from each of the winning Choirs their award. As the big awards for the directors (all of whom deserve awards) were being prepared to be handed out the Fab 5 came back out to congratulate them as Merlin gave them their trophies. At the end they played a dance track for the kids to dance (reminding them to dance properly for DL and MM). During this 1 1/2 hr ceremony they kept about 3000 teens entertained. As we were leaving the area each CM we passed congratulated all the kids asking how their choirs did and listening to them when they were telling them how they did and how excited they were about it. These CM's truely made sure these kids had a great time.
