Originally Posted By magic0214 So I sent this email a few weeks ago This isn't a question as much as a statement. I don't know who this should go to, but I want someone to see this because it isn't getting through to Disney World. The current state of Carousel of Progess and especially Splash Mountain is horrid. This looks like the Paul Pressler era, which is not a good thing. Splash just got out of a rehab and it looks worse then ever! When 3/4ths of the audio animatronics are broken, why even have the attraction open! Big Thunder is also looking pretty pathetic. I just wanted to let you know that because of this a lot of people are not renewing their passes, buying tickets, etc. This is NOT OKAY and this "At Least Its Open" mentality will not bring in money. Disneyland is doing SO much better then here and the stuff I am hearing about why the park is like this is depressing. Hopefully something can be done about this or I will not renew. Thank you for your time. Well the (Guest Relations?) department contacted me (Paul White...anyone know him) and asked about what was wrong. I explained how tons of effects aren't working, etc. He said this is not up to standards and said that he will send this along to...and I quote..."Maintenance and Imagineering". (BTW, He was surprised I was only in High School and with my professionalism in my email). What do you guys think? Has this ever happened to you before? He sounded very real, like he agreed completely and he thought this was terrible as well. Let me know!
Originally Posted By Mickeymouseclub Did he contact you by the e-mail you have identified in your LP user information profile? Be very careful since it mentions you are just a teenager. I would definitely not believe that was official reply.
Originally Posted By Disneymom443 Why wouldn't you think this was official? Just because magic is a teen, that shouldn't matter. The fact that someone contacted magic0214 with a real e-mail and not just a "We'll look into that." Maybe there is some good news in the air. No reason we can't think in a pos. manner.
Originally Posted By EPCOT Explorer Very good thing that he contacted you, they usually don't do that. Don't know if that means they'll actually go fix COP, but it's nice that they noticed.
Originally Posted By Mickeymouseclub I guess I owe magic an apology for not being positive with a happy face. Sorry I am happy for you but still wonder about the professional response to your professional e-mail and professional discussion.
Originally Posted By leobloom No offense intended, but I'm surprised that as soon as the person reading your email saw the phrase "Paul Pressler era" (and the numerous grammatical/spelling errors), they didn't dump your comments into the Fanboy/Ignore box. So I'm impressed someone called you back. But I wonder if email complaints have more weight if they appear to come from "average" tourists (i.e. not anyone who would be frequenting these boards).
Originally Posted By magic0214 I have a problem with spelling and grammatical errors. I tend to type fast then immediately send without checking my work. Mickeymouseclub, its fine don't worry! I didn't find it rude, its your take on it and I am fine with that. (Being made fun of all my life has made me realized that). May I ask if you could expand on that though. I would love to know what you find wrong with it so I can "Improve" in the future. leobloom, same thing. Would love to know your thoughts on it. Hope anything I send didn't come off rude and I did proof read my post this time
Originally Posted By EPCOT Explorer >>>It was actually a phone call! Thought that seemed official!<<< See, that's the key word: Seemed. They SEEM to care, but do they really? Is the COP going to get fixed? I find it fantastic that they actually communicated with you, but the proof is in the pudding. COP actually has to get better for this to be a positive news item.
Originally Posted By ChiMike They very well might care. There is a reason they have that job making low wage dealing with people emailing them about Al Lutz's recent article or "Spirit said .... on laughingplace" I try not to be so cynical that I don't understand that the person very well might love the company as much as I do. What everyone should understand that as official as that rep might be, as sympathetic they might be. They, their boss, their boss' boss, has absolutely no control is most instances of significantly and permanently correcting the issue. Someone's registered complaint or opinion will ONLY be used in an analysis to assist in validating a pre-determined initiative within management. Is the Yeti working yet? October is coming.
Originally Posted By EPCOT Explorer ^ Very true, very true. I hate to say it, though, but, I will believe it when I see it.
Originally Posted By danyoung While it's nice that there seemed to be a positive response to your email, magic, I think it's naive to think that one email is going to make a huge difference. Perhaps if there were a lot of the same type of emails, some action might be taken. It seems as if WDW management balances maintenance on older attractions against the number of people coming through the gate. In other words, as long as people are still visiting, why should they spend money on the legacy attractions that they don't have to? It's not a good way to do business, and in the long run is gonna bite 'em in the butt.
Originally Posted By Mickeymouseclub I am wondering if magic fell into the targeted age group that Disney is trying to attract. Perhaps that explains his luck in getting an actual response! Magic I am sorry I was aiming for protecting you in my first response and my second is my automatic dislike for the smiley face and the other "things" that are abbreviated. Lately everybody is using "K" in response to the strenuous OK...Seriously I just can not even abbreviate laughing out loud...The problem is obviously mine since I know a smiley face should not make me so irritable to actually respond in that manner. Heaven help the person wishing me a magical whatever...or a Welcome Home...
Originally Posted By magic0214 Towards the previous 2..TOTALLY UNDERSTAND! I have thought when he hung up he immediately turned to his coworker and said "Another fan again, trash the 'notes'"
Originally Posted By danyoung >...and my second is my automatic dislike for the smiley face and the other "things" that are abbreviated.< OT, but I have a really hard time with messages that overuse abbreviations. Like "We left the CSR and went to the MK for MNNSHP and had dinner at the LTT before going on the CoP...", etc. It's just about unreadable! I'd love it if people would take the time to really spell out what they're trying to convey. But that's just me . . .
Originally Posted By sjhym333 I think I want to step into this lightly. My experience as a CM who has worked in all four of the parks is that most everyone cares about the quality of the show. I have never met anyone on any level who has had a "I dont really care" attitude about the show. I will give you my take on this in big then small picture terms. In the big picture I believe that the corporate level there are way, way too many levels of people involved in making decisions...even ones as simple as fixing things. The days of calling maitenance and saying hey this is broken and someone showing up in 10 mins are long gone unless it is a problem that will close an attraction. So for instance when Soarin loses a projector or the vehicle wont fly, you will see maitenance show up in a matter of minutes. Disney does not want its premier EPCOT attraction down for long. Because maitenance is stretched fairly thin these days there are other things, attractions or maitenance issues that are deemed a low priority and that work is scheduled for a future date. The days where there were a couple of maitenance people in each area are long over. Today maitenance covers a very large are of the parks and they can only do so much. As for COP. I believe that Disney feels it is doing a good job by keeping the attraction running each day. It is an old attraction, with old AA figures that require a lot of work to keep running in top form. So if Dad's mouth doesnt work well, or daughter isnt jiggling on the excersize machine, Disney is ok with that because in the bigger scheme the attraction can run. OG's have been changed over the years to reflect this. Each attraction has guidelines that say when an attraction is not able to host guests due to something not working (and honestly I think even that has changed with the recent updates of OG's.) What at one time would have been a reason no longer may not be. So big AA attractions such as The American Adventure at onetime would be 101 (closed) when certain figures were not working. I know that the list of those figures has decreased over the years. My point is that while you and I may think that the condition of COP is terrible (I actually dont like the current show), Disney doesnt see it in the same way. We can argue whether that is right or not but it really doesnt matter. Disney decides based on its own needs and costs.
