Originally Posted By utahjosh On Friday, Oct 21st, my sister got her foot caught in an escalator at the Mickey and Friends parking structure. Her foot looked terrible. We thought for sure her big toe had been broken. Her injury consisted of a small chunk cut from the end of her big toe, an immediate bruise/abraision on the joint of that toe, and another cut on the bottom. Her shoe, a soft rubber "crock," was mangled up a little bit, too. There was substantial bleeding. It took about 15 mintues for a Dinseyland Resort nurse to show up. She cleaned and looked at the wound, and wrapped it. She offered maps to local hospitals, and gave us a free wheelchair voucher for the day. I was glad for these things, but it seemed like the bare minimum of what I expected disney to do. We filled out a claim at Guest Relations, explaining the accident and the loss of the shoe. Guest relations offered no other compensation or gesture besides another day with a wheelchair - again, the bare minimum of what i'd expect from any company. What do you guys think?
Originally Posted By RoadTrip Well... after researching what Crocs shoes are, I think anyone wearing them to a theme park deserves pretty much whatever happens to them. <<Crocs What are you getting?? Shoes made to be used in water Shoes that will protect your feet in pool areas or lake bottoms. Shoes that help you maintain balance by spreading out your toes Boy are these comfortable!! Funky colors!>> Other that that, I think you should get yourself a fancy pants lawyer and sue Disney for everything they have so that you and the rest of your family never have to work again.
Originally Posted By debtee I hope your sister's toe feels much better soon. Maybe it's different in Australia but I'm not quite sure what you expect from Disney??? If my foot gets caught in an escalator, surely it's my fault for not concentrating on my footing?? If a nurse arrived to help you in the car park, then I would say that's good serivce from them? The nurse then instructed you, onto a hospital which is standard procedure over here. What did the hospital say for your sister's recovery?
Originally Posted By RoadTrip My response was perhaps a bit harsher than it should have been, but I guess I also wonder just what you would expect. Your sister wore shoes to the theme park that are CLEARLY not up to the task. They are meant to protect your feet while in water at the beach and nothing else. Because of this poor choice of shoe, your sister was injured at an escalator that handles thousands of people every day without problem. A Disneyland nurse attended to your sister, and provided her with a wheelchair at no cost for the day. Frankly, I think that was pretty generous for a problem that was pretty much 100% the responsibility of your sister. I'm sorry she was hurt. I hope she is better. But what else do you think Disney should have done?
Originally Posted By utahjosh Well, I forgot to mention that my sister is 10 years old. She's a little girl, and I expected Disney to go out of it's way when she was hurt on their property, by their escalator. That's the Disney I worked for, and the service I loved to hear about. We have no plans to sue Disney or take advantage of the situation. I was just disappointed at the lack of disney touch in this incident. Concerning her choice of footwear, how many people do you see at DL every day in open toed shoes, sandals, flip-flops, etc. I won't argue that the crocs weren't up to the task of battling an escalator, but her choice to wear them to Disneyland was a fine choice. There are thousands of shoes at disneyland every day that i guess aren't "CLEARLY up to the task" of full foot protection. My mom had on crocs, and she came out just fine. My sister wore sandals, and hey! no blood! We saw several other pair of crocs at DL, too. RoadTrip, your first post was very harsh and unfeeling, and i'm glad you recognized that. You wondered what I'd expect? I expected the Disney touch. While I was working at WDW, we went out of our way to create magic for a guest. Had I seen a little girl's toe get cut up at Disneyland while working there, I would have at least grabbed a cheap plush mickey to comfort her. I have a friend who wrote an email to disney complaining about a day this summer where the fastpass machines were down. Disney gave him five one-day park hopper passes. That's the Disney I like to see. I feel Disney did do an adequate job of helping. I just thougt Disney meant more than adequate.
Originally Posted By RoadTrip You seem like a reasonable person. My first post was harsh and I recognized that. Unfortunately today so many people seem to want to go after Disney legally for such minor things that you start to questions everyone's motives. Frankly, I've seen that in my own family. My sister in law (a former WDW employee) made a workers comp claim against Disney for something I really felt Disney was not responsible for (if indeed the condition existed at all). Disney settled out of court with my brother and sister-in-law. They received the Workers Comp claim they requested. But they also had to both agree to never work for Disney again. That has hurt them and cost them more money than they ever collected from the Worker’s Comp settlement. Plus... a word to this wise. You never want to appear on Disney's "Do not Hire" list in Orlando. Chances are you won't be hired anywhere else either.
Originally Posted By debtee Thanks for giving your sister's age. I thought she was an adult. As she is a little girl then I agree some comfort from the nurse would have been extra nice. I hope she is feeling better soon!
Originally Posted By Scar I hope your sister is feeling better. Poor kid. Crocs are the most comfortable shoes. I have mine packed!
Originally Posted By RoadTrip <<Crocs are the most comfortable shoes. I have mine packed!>> I'm sure they are comfortable. But are they really shoes you want to be wearing to a theme park? Wear them to wander around the hotel room, or wear them down at the pool. But to hike through a theme park all day? I could care less about Crocs one way or the other. But if they are dangerous I think people should be warned about using them for things they were not designed for.
Originally Posted By smeeeko I don't wear sandals in the parks if I can help it (although I have a pair of faux Tevas I love, very comfortable!) because Disneyland is notorious for getting your feet stepped on, run over by strollers and the like.. It happens less often to me at WDW but I've been lucky. I don't know what crocs are but if they are anything like aqua socks (the ones SeanYoda is looking at look like 'mules' or 'slingbacks') I don't know why anyone would wear those in the park (they are comfy too!!) I hope your little sister will feel better soon!
Originally Posted By fkurucz >><<Crocs are the most comfortable shoes. I have mine packed!>> I'm sure they are comfortable. But are they really shoes you want to be wearing to a theme park? Wear them to wander around the hotel room, or wear them down at the pool. But to hike through a theme park all day?<< Nurses wear them a lot as well. They are very big here in Colorado (they were invented here). They are not marketed as swimming pool shoes. My son wore his a couple of times to DLR last week, with no problems. IMHO they offer more protection than flip flops or sandals, which people wear to DL all the time.
Originally Posted By fkurucz >> I don't know what crocs are but if they are anything like aqua socks (the ones SeanYoda is looking at look like 'mules' or 'slingbacks') I don't know why anyone would wear those in the park (they are comfy too!!) << <a href="http://www.crocs.com/home.jsp" target="_blank">http://www.crocs.com/home.jsp</a>
Originally Posted By cstephens utahjosh wrote: > Well, I forgot to mention that my sister is 10 years old. First off, I'm sorry your sister was hurt. I'm sure that would be traumatic for anyone, much less a younger child. > She's a little girl, and I expected Disney to go out of it's way when she was hurt on their property, by their escalator. Since you haven't elaborated on how she was hurt and how she got her shoe/foot caught, I'd say she was hurt "on" their elevator, but not necessarily "by" their elevator. > Concerning her choice of footwear, how many people do you see at DL every day in open toed shoes, sandals, flip-flops, etc. Quite a few. I don't know anything about crocs, but regardless of your choice of footwear, if you're not paying attention to what you're doing, then it's pretty much your responsibility unless there's some other extenuating circumstance. I have worn flip-flops to Disneyland. If I slipped because the floor was wet and my flip flops provide me no traction whatsoever, then it's my fault, and I wouldn't expect Disney to give me anything for something that was my fault. > I have a friend who wrote an email to disney complaining about a day this summer where the fastpass machines were down. Disney gave him five one-day park hopper passes. That's the Disney I like to see. The difference I can see with that situation is that the Faspass machines being inoperative was Disney's responsibility, so they tried to do something to make up for something that was entirely their fault. > I just thougt Disney meant more than adequate. But, as someone pointed out, they are also a company that gets sued constantly for the stupidest things. I actually think it was nice that they offered a free wheelchair rental when they didn't have to. You haven't really said what else you expected them to do, but you gave the example of giving a child a plush. I could see how that could get twisted by some people as a bribe for the family not to sue, and that it was somehow Disney taking responsibility for what happened and that settling the claim for the price of one plush was outrageous, and the family deserves so much more. Sound ridiculous? Maybe it's something you'd never consider, but believe me, some people will look to take advantage of any situation. Unfortunately, Disney has no way of being able to tell the difference between you and them. /cs
Originally Posted By deadmentellnotales let me get this straight, i've checked these things out and they appear to be as protective as a tennis shoe, they're not water socks by any means, but closer to the thickness of a galosh (hope that's spelled right) their thick enough to protect against an escalator, what i suspect happened is that the child got her small foot caught in the escalator, a problem that is rather common among children, and has been known about for decades. what i don't get is the common apathy on this board to someone who was injured, i understand that we live in a litigous age and hence he've become jaded when someone tells us of an injury at disneyland, we take the defense on old disney's side. that's great but this lady never said anything about suing the company, she just hoped that disney might have stepped up. as i would have expected also. I hope this kind of thing never happens to anyone posting because you'll feel the same way this lady does any then who will you turn too? I think at the very least disney could have sent the family to the hospital and made sure a representative was there to oversee the injury. The parking structure has cameras everywhere so if this was a scam they would be duly protected anyways, but at least the common person might feel as though the company took care of it's responsibilities. btw the wheelchair pass is nice but doesn't help much if you want to go to downtown disney or to dca. In DCA's case you have to turn your chair in and walk to the other side and recieve one there, with downtown disney your outa luck. Not to much of a problem if your a child (someone can carry you) but it's a pain if your an adult
Originally Posted By cstephens deadmentellnotales wrote: > what i don't get is the common apathy on this board to someone who was injured So I guess you missed the part where a few of us said we're sorry that the sister got hurt? > that's great but this lady never said anything about suing the company, she just hoped that disney might have stepped up. And I for one would like to know what that means. What was expected? > I think at the very least disney could have sent the family to the hospital and made sure a representative was there to oversee the injury. And that sets them up big time for a lawsuit. Maybe you don't want to look at the nastier side of people (and I'm not talking about the thread starter), but they sure are there, and they'll take advantage of everything. > The parking structure has cameras everywhere so if this was a scam they would be duly protected anyways I don't know that there are cameras aimed at the elevators, and even if there are, I wouldn't think they'd be clear enough to see what a 10 year old might or might not be doing with her foot on the elevator. > but at least the common person might feel as though the company took care of it's responsibilities. Which we haven't established yet was their responsibility. > btw the wheelchair pass is nice but doesn't help much if you want to go to downtown disney or to dca. In DCA's case you have to turn your chair in and walk to the other side and recieve one there Not true. That was true back when each park had its own bag check, but since they moved to a central bag check on either side of the esplanade, rented wheelchairs and strollers can be taken between both parks no problem. You just can't take them outside of bag check unless you're escorted by a CM. /cs
Originally Posted By stock2mail Oddly enough my mom was injured that same day (10/21). She slipped getting off the train at the Main Street Station. She sprained her ankle pretty severally. A nurse finally responded to the accident after about 15 minutes. After using all of her medical training to make the obvious observation that the ankle was sprained, she only offered an ice-pack. We were then told we could go downstairs and pay for a wheelchair. So I guess at least UtahJosh got a voucher for a free one. My parents were both very disappointed in the Disney response. The CM’s working in the train station were very polite and genuinely felt badly that she was injured. When the DL Security lady showed up she was extremely un-polite, she was not rude but could have cared less that my mom was injured, she just wanted it to be over with so she could go back to wondering the park. We rented a wheelchair and didn’t let it ruin our trip. I can understand how UtahJosh feels. I’m not sure what else we expected, but you certainly think that Disney would do something. Complimentary wheelchair would have been the minimum.
Originally Posted By dlkozy >>>"You just can't take them outside of bag check unless you're escorted by a CM."<< You can be escorted by a CM but they sure don't like doing that and they are not especially nice about it. We had to have an escort to take their wheelchair to the tram pick up area and the CMs were surly to say the least.
Originally Posted By fkurucz >>We had to have an escort to take their wheelchair to the tram pick up area and the CMs were surly to say the least.<< A sure sign of an underpaid, under pressure and overworked workforce.
Originally Posted By cstephens dlkozy wrote: > We had to have an escort to take their wheelchair to the tram pick up area and the CMs were surly to say the least. Depending on how bad they were, I would have considered making a complaint. No excuse for being surly to you. /cs
