Originally Posted By sobal Pardon me if this has been discussed before, but when we went to Disneyland a few weeks ago for my wife's birthday a weird thing happened when we got our tickets at the ticket booth. My wife showed her id to get a free admission ticket and I tried to buy my one-day ticket and was told that due to California law, I had to buy my ticket at a different window. I asked the ticket seller in the next window about this and they said it was California law that you couldn't see birthdate information and credit card credit card information in the same transaction. This doesn't make sense to me. It was my wife's birthday, but my credit card. They also used to ask to see ID in the park when I would use a credit card -- does this new law mean they can't do this any more? The worst part about having to do this at the ticket windows is they told me to get in the line behind the person at the next window, effectively cutting in front of the people in the next line. It was an awkward way to handle this. Has anyone else had this happen?
Originally Posted By Darkbeer It happens a lot and is Disney's policy. And yes, it is due to legal issues and the privacy act.
Originally Posted By SuzieQ What about checking ID when using a credit card? That's SOP for most businesses, as it should be. It's a major anti-fraud prevention method.
Originally Posted By Darkbeer In California, you are allowed to ask for and LOOK at an ID, but it is against the law to write down the ID number on a check or Credit Card slip... <a href="http://www.privacyrights.org/fs/fs15-mt.htm" target="_blank">http://www.privacyrights.org/f...5-mt.htm</a> >>Two California laws limit the collection of personal information by merchants when you pay by credit card or check. These laws were enacted to prevent fraud and limit the amount of personal information which can be collected by merchants. When a consumer pays with a credit card, the merchant cannot record any personal information other than what is on the front of the credit card. (California Civil Code § 1747.08). When a consumer pays with a check, the merchant cannot record the credit card number. (California Civil Code § 1725). <<
Originally Posted By amazedncal2 Maybe I'm missing something but I don't understand they asked you to go to a separate window. Why wouldn't they just give your wife her ticket, close the transaction and then start yours? I also would have felt awkward stepping in front of the other people.
Originally Posted By SuzieQ Thanks Darkbeer. That makes sense - look to verify only. Keeps the paperwork clean of any more identity theft information. amazedncal2 - it may be Disney's own protection against employees committing fraud. They probably have to write down the personal information to issue the free ticket. If the same person then has the credit card information due to the following transaction, it gives the CM the 2 pieces that aren't supposed to be together.
Originally Posted By amazedncal2 AH, I get it now, Thanks SuzieQ I was thinking that it had to do with the 2 guests at the window not seeing each others information, which would be really silly. My age is starting to show
Originally Posted By SuzieQ Well, I don't know if I'm right but after having it bug the crud out of me as to why Disney has that rule, that's what I came up with!
Originally Posted By sobal What didn't make sense to be about this is they saw my wife's driver's license, but I wanted to use my credit card. I didn't understand why an ID from one person and a credit card from another person in the same party couldn't be shown to the same clerk. Maybe just overkill on Disney's part?
Originally Posted By EighthDwarf Sounds like someone trying to follow the rules without thinking too much about what they were doing. I am pretty sure they misunderstood the rules and made a mistake in handling your request.
Originally Posted By SuzieQ I'd go with overkill on Disney's part. Since this has happened to a number of people, apparently, it's probably policy.
