Originally Posted By mousermerf Most of us know that Disney.com sucks. It's horrible, inaccurate, and the people who make their living off of it should be ashamed of themselves. Broken links (for a year now!) and inaccurate information make it harder for anyone trying to plan a trip to WDW to really understand the place prior to arrival. Not to mention showing them images of the old rooms at the Contemporary is just wrong. So, I beg you, please.. Tell Disney their website sucks. I know many people feel this way but not many people tell Disney the truth about their website. Without signifigant statistical evidence that something is wrong Disney will not move to right this problem. So i'm providing the link to Disneyworld.com and at the bottom of the page, please click: "Tell us what you think" <a href="http://disneyworld.disney.go.com/wdw/index" target="_blank">http://disneyworld.disney.go.c om/wdw/index</a> And this link might work to go right to the survey... https://secure.audienceprofiler.com/ussurvey/dis950a_feb/index.asp
Originally Posted By Mr X I misread this topic title as "Disneyworldsucks.com", and really was looking forward to checking out the site!
Originally Posted By MPierce Their site has been sadly lacking since it's conception. I really think they are only interested in it as an alternative booking agent for their parks. It rarely gets updates, and it is almost impossible to drag information out of it. It's almost like somebody said, well i guess we better design a web site, everybody else has one. Don't even bother with the search function it will just lead you around in circles. I'm starting to get the feeling that Disney just flat out doesn't care about it's web site.
Originally Posted By vbdad55 And I can tell you they are now paying Big Bucks to a major computer corp. ;-)to revamp / rework that site for them.....mixed results I would say at this point -- the shopping site has gotten worse also
Originally Posted By MPierce Would this computer corp. by chance be in the greater Chicago metropolitan area?
Originally Posted By mousermerf Well, the good news is that from posting to a couple different forums, it seems that the turnout to submit opinions on the website is high. Hopefully they'll fix it up sooner then later. I hate how they word their surveys to always point to positive responses - not allowing you to voice total dissapointment in a product.
Originally Posted By MPierce ^^^ Remember Merf it's Disney. They don't believe they are capable of disappointing anyone.
Originally Posted By vbdad55 <Would this computer corp. by chance be in the greater Chicago metropolitan area?< no , it would be in Armonk, NY -- but has a offices everywhere
Originally Posted By SuperDry <<< I hate how they word their surveys to always point to positive responses - not allowing you to voice total dissapointment in a product. >>> That's because the surveys are not really designed to collect the customer's opinion - they're designed to validate a pre-determined conclusion. This way, in the event of under performance, the people responsible for the decision can trot out not only the consultants' recommendations, but the fact that they measured the customer's viewpoint throughout the process. As such, any problems with the end result must be from elsewhere.
Originally Posted By Mr X >>That's because the surveys are not really designed to collect the customer's opinion - they're designed to validate a pre-determined conclusion.<< Bingo. Just more "data" to bring into the monthly meeting to further justify how awsome middle management guy Smith is and why he should be promoted. Besides, if they wanted your opinion they'd give it to you.
Originally Posted By Mr X >>As such, any problems with the end result must be from elsewhere.<< Like terrorism, or the weather?
Originally Posted By fkurucz <<no , it would be in Armonk, NY -- but has a offices everywhere >> Ahh, the Itty Bitty Machine Co.!
Originally Posted By nbodyhome Even the TA site is terrible to use, I don't know why Disney can't do better (when everyone else can). It doesn't have to be pretty, it just has to be user friendly.
Originally Posted By Labuda I've never really had any issues with the Disney site. BUT, the again, I was reading Deb Wills' site regularly before I ever checked the official site much. heh And just for vbdad - pity that it's not a better company redesigning it for them. hehe jk
Originally Posted By nbodyhome Debs site isn't fancy, but it's much easier to get around and has a LOT more information than Disney has. It's a terrific site. Disney's cruise line site is much more user friendly.
