Originally Posted By gardenrooms Hi, I have been missing this place! I'm at work from 6 a.m. to 7 p.m. but can't log on to LP in my free time cuz it's blocked. Have been in withdrawal! Anyway, with all the construction going on - ugh! - what tower would you recommend we request in early December? DL Wedding Planning is NO HELP - in fact, they could care less! I am very disappointed in them altogether!!!
Originally Posted By RoadTrip If you could afford the extra for the Grand Californian I think that would be your best bet. Otherwise I would recommend Paradise Pier with a theme park view room. I've stayed at the DLH several times, but never had a view that came close to the park view room I had last December at the PP. The lights of Paradise Pier in DCA were absolutely GORGEOUS!
Originally Posted By Dalia3001 My husband and I celebrated our engagement staying at the DLH. We did concierge that trip, and got a room on the top floor of the Dreams Tower, (the one closest to the park that used to have the glass elevator, I believe it is called Dreams). If I were you and I was definitely staying at the DLH (no chance of switching to the GCH) I would make room requests in this order. 1. A renovated room. I would hate to stay at the DLH right now in a room that had not yet been renovated, with all the shiny new rooms right there. 2. A room far from any work happening right now. I am not sure if this is request-able, but I would ask, because I would hate to be in a tower with work going on in half of it because of noise and possible inconvenience if certain entrances are closed or something. 3. A high floor. Frankly, if I got a newly renovated room in a quiet area of any of the hotels, I wouldn't mind what the view was right now or which tower. A high floor would just be a bonus. If you have paid for a standard view, you could ask at check in to be upgraded to a view room, and maybe if you are having your wedding there as well they would be extra willing to try to accommodate you! I would be sure to call the front desk on the day of your arrival a few hours prior to your check in and confirm that they have your room requests, as well as reminding them that you are coming for your wedding (if that is what you were saying in your post). : )
Originally Posted By gardenrooms Thanks RoadTrip and Dalia. Sorry I was so unclear - DS and his lovely fiancee are getting married at the DL Hotel - I turned them into Disneyfreaks. They're fine with DL Wedding Planning - it's just me who's grumbling. You'd think a few thousand dollars (of their money - they won't let us help) would count for something. I know it's always been Disney policy not to let you reserve a room in a particular building - as you can see from my name, I loved the original hotel and almost always stayed there but it was never guaranteed - but they never even bothered to tell DS and soon to be DD about the construction and giving no help about the room is carrying the "no guarantees" policy to the limit. No other business could get away with this lack of customer service. At least they would give couples who are getting married at their facilities the best available rooms. But not Disney. You're on your own.
Originally Posted By Dalia3001 I totally get your frustration with the DLR for not being able to guarantee your son and his fiancée the best rooms available. I agree that it seem as if they should get some sort of special consideration seeing as it is their wedding and they are booking it with Disney Wedding planning. It sucks that they can't guarantee anything, but I have always had really good results by making clear requests and then calling an hour or two before my arrival and speaking with whoever is working. I am sure that sometimes this doesn't work (hence the no guarantee) but so far I have had really good results getting what I request. To go way out on a limb, I have a feeling that the people working at the front desk (who I think have the ability to do a lot about rooms) will probably want to do whatever they can to show your son and his fiancé a great trip. Would they mind if you called for them a few hours before their arrival to remind the front desk of whatever you might wish to request? You could then also remind the front desk about the fact that they are coming to get married, and if they have the ability, (i.e. they aren't swamped beyond their control) I bet the front desk staff will do whatever they can to give them a great wedding trip. That's just a guess on my part, but I am a positive thinker, and I really have had great results with the front desk staff at the Disneyland Resort.
