Originally Posted By HongKongDisneyLand HKDL announced "Soldout" at 9am.(2/2/2006) 4 consecutive days for the Chinese New year.
Originally Posted By HongKongDisneyLand Same thing happened today. Crowds gathered outside the park in protest of not being able to get in the park with valid tickets. They were all very upset with Disney. I have just heard it from the radio news, that the Consumer Council of Hong Kong is going to look into this matter. Representative of the Consumer Council said that they would recommend HK Disneyland to make improvement on current ticketing mechanism and investigate if Disney has violated any consumer regulations etc..
Originally Posted By TDLFAN Seems to me the people need to get over it and read the back of the ticket where it clearly states that it does not garranty entrance into the park for reasons deemed appropriate (over crowding, safety etc) Even my $580 Premium pass at TDR does not garranty entrance if I show up and the park is filled and closed for the day. Tough. Then again...Disney should have built a bigger park.
Originally Posted By Roger55 <<Then again...Disney should have built a bigger park>> Target audience -> the most populated country in the world... Response -> smallest Disney park in the world... Does anyone else see a flaw in thinking here? LoL
Originally Posted By TDLFAN Maybe the Chinese people are not as Disney-ignorant as WDC thought they were when designing a this park to "introduce" the brand into China?
Originally Posted By paulyahoo << Response -> smallest Disney park in the world... >> I must say Chinese people usually are not that tall or fat
Originally Posted By Lake Nona I guess anything goes at HKDL... <a href="http://www.local6.com/news/6681871/detail.html" target="_blank">http://www.local6.com/news/668 1871/detail.html</a>
Originally Posted By TDLFAN OMG!!! I can't believe there are worst behaved guests than those found in DLP!!!
Originally Posted By gurgitoy2 Uh...what happens when the kid is over the fence? "Sure, honey, go have fun by yourself, we'll be out here waiting for you"...dummies!
Originally Posted By Witches of Morva ORDDU: Now that was naughty! ORGOCH: Heck it was! TDLFAN thinks just like my OWN dang self!!
Originally Posted By HongKongDisneyLand >>>>>>>Seems to me the people need to get over it and read the back of the ticket where it clearly states that it does not garranty entrance into the park for reasons deemed appropriate (over crowding, safety etc) The Consumer Council of Hong Kong made a statement that they will investigate if Disney has violated any consumer regulation or if there is any unfair practices to consumer. Representative of the Consumer Council said they can print whatever on the back of the ticket, but that doesn't mean they are not liable for prosecution.
Originally Posted By gardabble This will be an interesting litigation case should the Consumer Council decide to take it to court. Already Tour groups from the mainland are considering taking court action over the flexible ticket scheme.
Originally Posted By TDLFAN >>Representative of the Consumer Council said they can print whatever on the back of the ticket, but that doesn't mean they are not liable for prosecution.<< If that is the case, how come there is so much counterfit junk being sold as "brand names" in the many markets of Hong Kong? What is the counsil doing about that?
Originally Posted By SuperDry In reading various news stories and the detailed explanation of the ticketing scheme on the official HKDL website, I have a clearer explanation of what happened: Prior to January 3, all ticket sales were date-specific. There had been many complaints from guests and tour operators that this was too inflexible, so HKDL switched to a new scheme on January 3 that provides for non-dated tickets valid for one day within 6 months of purchase, as well as date-specific tickets on days of projected high attendance. Saturday - Tuesday were projected high attendance days, so date-specific tickets continued to be sold for them after January 3. Apparently, everyone with a date-specific ticket for those days was admitted, and only walkups and people with open tickets (even though they could have purchased date-specific tickets) were turned away. Starting Wednesday, the dates were not projected to be sellouts, so it was not possible to purchase date-specific tickets (except before January 3 when the old rules were in effect). So when the park reached capacity Feb 1 - 3, some people who had purchased tickets in advance could not get in. Disney had no way of monitoring how many people planned to show up that day, as no date-specific tickets had been sold for that day, and obviously they don't have historical data yet for HKDL. Also, there were some people with date-specific tickets for these days that had been purchased prior to January 3 that were denied admission. So what happened Feb 1 - 3 was much more problematic, as it was not possible for a guest to plan in advance and purchase a date-specific ticket (after Jan 3). Put another way, if a guest purchased a ticket at the ticket booth on Jan 15 and said they planned to go Jan 31, they were sold a date-specific ticket and got in. But if they said Feb 1, then they were sold an open ticket. Since both types of tickets are available, and since the guest may have indicated what their planned date of visit was and not fully understood the rules, I can see how confusion was possible. To further add to confusion, the website currently won't sell any undated tickets because the park is sold out for today. So, if I plan to go in a month and want to buy my open ticket now, I can't because the park is currently full even though I'm not buying a ticket for today. It's quite possible that on Feb 1, open tickets continued to be sold online and at the offsite locations even though the park was full that day, as they simply may not have had procedures in place to handle the situation. Obviously, they did not expect the park to reach capacity on Feb 1 - 3, otherwise those would have been designated as days when date-specific tickets were available. Confusing? Yes. Too confusing? I suppose that will be something the Consumer Council will decide. <<< A spokesman for the theme park said visitors might not be familiar with the new flexible ticketing system and that its policy was in line with that adopted at Disney's other theme parks around the world. >>> Bull. I'm not aware of any other Disney park that allows for date-specific ticket purchase, but only for a handful of days of the year. The guests may have contributed to the confusion by not fully understanding the rules, but the rules have a built-in liklihood of major misunderstanding and disappointment if Disney doesn't guess correctly in advance on which days the park will reach capacity, as has already happened Feb 1 - 3.
Originally Posted By Roger55 ^^Turning a blind eye! It's all about the $$$. I'm sure they see that there is potentially $$$ to be made by going after Disney. Shutting down the counterfiters does not generate $$$.
Originally Posted By SuperDry Also, sorry for my long post above. It needed to be that long to explain the details of what happened. Take this into account when you consider whether it was reasonable for the lay ticket buyer to have a full understanding of the ticketing rules.
Originally Posted By fredddy All this confirme the mistake made by Disney when building such a small park. And, though I disagree with the behavior of certain guests, I can understand it. Imagine a guy from mainland China who bought in advance is ticket at a verry expensive price (yes, it is very expensive for Chinese people), he has only one day to visit the park and he can not go in. He wasted all this money for nothing. I can understand that they are hangry !
