Originally Posted By wahooskipper I am developing a training seminar to be used in parks and recreation environments. The context of the seminar is using commercial recreation (such as theme parks) customer service strategies in the public sector. If you have an example of outstanding customer service at Disney (or any other park for that matter) I am hoping you can share them here so that I can document them for use in my seminar. I'm talking over-the-top stuff here. Stuff that exceeded your discriminating expectations. Thanks!
Originally Posted By u k fan I don't know if this counts, sorry if it's not that special, but my nephew who was aged 3 at the time lost a sunhat at IOA. We searched everywhere, but couldn't find it. We left details at lost and found and expected that that would be the end of it. A few weeks later once we had returned home to the UK he received a parcel containing the hat. They had found it and posted it all the way to the UK. I was VERY impressed by that, especially since it was a WDW hat!!!
Originally Posted By wahooskipper Excellent! Thanks. I read a story about a WDW bus driver who went above and beyond. He asked a group of people on the bus how their rooms were. One gentleman said his mini-bar was dripping water but had not had time to call maintenance. The bus driver told him he would take care of it but the rider thought nothing more. After the guy gets off the bus the driver calls his hotel and reports it to maintenance. When the guy returns to his room, having forgotten all about the conversation with his driver, he realizes the minibar has been fixed. To top it off, about 20 minutes after he returns he hears a knock on his door. It is the driver who had stopped after his shift, on his own time, to make sure the problem had been fixed. THAT is customer service.
Originally Posted By u k fan Yes Indeedy! I don't know if it counts again, but our Hotel, All Star Sports refunded us the cost of our E-Ticket Night admission (3 adults, 1 child) because we forgot to go! Talking of the buses, I once found a wallet containing ALOT of cash on a WDW bus. I know the driver made sure that it went back to it's rightful owner. They are a good bunch on the whole!!!
Originally Posted By wa6oqc I just resently saw one listed on the Disney Railroads Discussion boards. Take a look at: <a href="http://burnsland.com/disneyrailroads/viewtopic.php?t=1461" target="_blank">http://burnsland.com/disneyrai lroads/viewtopic.php?t=1461</a>
Originally Posted By alexbook Weren't there a couple of recent threads on this in the DL General and WDW General sections? The stories abound.
