Originally Posted By BrianinSD So I went on a WDW vacation in June and I can't believe this is still bothering me today! We were at Epcot, and being from California, we knew what to expect from Soarin. I wanted to ride it just to see if there was any difference. The only thing was the queue, as many of you know. Anyways... we wanted section "B1" on the ride (front row, center). Now going to both Disneyland and Disney World for years, I've never had any problem requesting where to sit on a ride. The CM's always say politely that you may have to wait a little longer, which is fine. So when we got to boarding, I asked the lady CM very politely if my party could wait for section B1. I was in shock with the reaction I got. First she stared at me with this attitude, then rolled her eyes, then in a very snappy voice said "well you can try!!!" Then she yelled at us to "walk over there!!", which was in front of the B1 boarding section. Well saying "walk over there" doesn't give much direction and the section was empty, so we thought she said go wait in the line in front of the pre-show screen. We waited patiently and the CM came around the corner and started to yell at us... "I TOLD YOU TO WAIT OVER HERE!!" as she pointed against the wall. Another male CM came around the corner and asked what was going on. The lady CM said we weren't listening to her and we were trying to "board ourselves." The male CM started to yell at us saying "YOU DON'T BOARD YOURSELF! WE BOARD YOU!" Yes, they were yelling at us. Mind you that both these CM's were older in age. Not kids. I was so in shock by how poorly we were treated. It was just awful! I wanted to skip the ride and go straight to guest relations. I told myself I'll just brush it off, but now that I think of it today I'm still upset.
Originally Posted By NikkiLOVESMickey It's a shame that some cranky people can mess up a good experience. Some people just shouldn't deal with the public.
Originally Posted By Mickeymouseclub This does not surprise me. I have had the exact treatment on Big Thunder when requesting the back for a party of ONE! I will never ride WDW's BTM.Why go thru all that work to be treated so rudely. Especially when I know any cast member probably gets to sit in their preferred location whenever they are having fun. And I have never had a problem with that request at DL.
Originally Posted By Mickeymouseclub ANd you are right that bitter taste in your mouth does have a tendency to linger.
Originally Posted By Mr X ***Another male CM came around the corner and asked what was going on. The lady CM said we weren't listening to her and we were trying to "board ourselves." The male CM started to yell at us saying "YOU DON'T BOARD YOURSELF! WE BOARD YOU!" Yes, they were yelling at us. Mind you that both these CM's were older in age. Not kids. I was so in shock by how poorly we were treated. It was just awful! I wanted to skip the ride and go straight to guest relations.*** Oh boy, I wish that'd been me! Forget guest relations, that would've been taken care of right there and then. My only statement to those two would've been "Get your supervisor over here, NOW!". (except I would've included an extra word or two, but Doobie doesn't like it when we get graphic around here lol)
Originally Posted By DAR If I ever had a problem with a CM and that's extremely rare it's been with an older CM.
Originally Posted By Disneymom443 Same here, the only problems that I have had are with the older CM's(must older) They are suprised when I give it right back to them. Sorry for your bad experence.
Originally Posted By danyoung All it takes is one person in a bad mood to ruin an experience. For what it's worth, I've always asked for the back row on BTMRR, both in DL and in WDW, and have rarely had any trouble. Occasionally the'll get a little pissy as I'm messing up their count. But it's never gotten out of hand. Brianin, you should write a letter to WDW Guest Relations - CMs should behave better than that!
Originally Posted By disney pete That is bad show indeed i agree with mr x ya should have asked to see their supervisor allthough i bet you where too shocked.
Originally Posted By sjhym33 I would have ridden the attraction and when I exited I would have gone to the tour desk and ask to speak to a manager. It is quicker than going to Guest Relations and more direct. The mgmt at Soarin would have taken your complaint seriously. I was at Soarin last week and a CM I know told me they have recently added several "elderly" (his term) CM's who were clueless to that attraction and how to deal with guests.
Originally Posted By demderedoseguys >Same here, the only problems that I have had are with the older CM's(must older) They are suprised when I give it right back to them.< My wife and I were treated rudely by an older CM at the Boardwalk. He was blocking the entire hallway with a luggage cart while he was talking to another guest. We asked him politely to move so we could get by. He looked at us and turned back toward the other guest and kept on talking as though we didn't exist. After a few seconds I walked up, moved his cart out of the way and my wife and I walked by. I would have let it it go until he made a comment to the other guest saying "I don't know what their problem is" in a tone loud enough so we could hear it. I turned to him and said "I heard that and now I am going to guest relations and they are going to hear about it too." I filed a complaint but never knew what happened even though I was told he would be spoken to.
Originally Posted By joe80x86 While I do find it rather funny and I have had mostly good experiences over all. I must admit when I think about it it does seem like it is the older CMs who I have had issues with when it comes to rudeness. It seems kinda odd and goes against the grain when one thinks of it, of course there have been many older CMs who it has been very pleasurable to chat with mostly because of their knowledge and the stories they have had.
Originally Posted By BrianinSD I didn't even think about getting a supervisor. Mostly because this is the ONLY time in my Disney history I've been insulted by a CM. It's not like I was being rude, I was very nice and polite and got "smacked in the face" for no reason.
Originally Posted By Disney Joy same here Soarin I was once placed against the wall on a solo trip. What's the problem.... How can # 1 mess up your count. I have decided now... I flew all the way from the other side of the US and deal with it ...... Even if you punish me and make me wait for the next ride.... I'm waiting. I usually only do rides once or twice on solo trips so DEAL WITH IT.... Last year on TSM I solo - ask for a seat alone. Hey if I can't do single rider I don't feel I need to share since I got to wait over an hour... One time they stop the ride and said there's a seat after my request. I said NO I riding alone. BOY did I get looks. TICKED ME OFF so much I went back in line again and did it again. I just don't agree with that crap. Open up single rider lines and we can share all day. My opinion.
Originally Posted By danyoung >Us old folks don't take sass from nobody!< Us old Texans take even less!!! >Last year on TSM I solo - ask for a seat alone.< I'm not so sure about this one, Joy. Although I do insist on sitting solo on HM and Space, so maybe it's not that far fetched. I actually kinda like having someone there to compete against in TSMM.
Originally Posted By Disney Joy ^^ LOL I get more points when I can shoot on both sides...... he he he yeah it's no different from space single rider )
Originally Posted By danyoung I think maybe the difference is on Space and the HM they can handle such huge numbers of people that sending out single riders doesn't hurt anything. But TSMM is much more limited in its throughput, so it's more important to fill every seat. I know in DL they do have a single rider line, which works great for me.
Originally Posted By tynkrbell1977 In my experience it seems like the CM's in WDW are always in a crabby sort of mood in comparison to the CM's in DL. I have NEVER had a bad experience in DL but when I was at WDW a couple years ago they all seemed to be having a bad day. What is up with that???
Originally Posted By danyoung I think it's luck of the draw. I rarely encounter grumpy CMs at either park. But every once in a while someone is having a bad day, and they let it out on us poor customers.
