Originally Posted By seasidegang We all went to on Sunday for Father's Day and to ride the subs and had a great day planned (as if you couldn't have a great day because we are at Disneyland). Well is started as we got to the turnstiles and the older woman scanning the passes just about came unglued because my 8 year old didn't hand her his pass fast enough but we shrugged it off. Throughout the day we encountered the "way too cool" and rude employees at various snack stops (3 to be exact). My 12 and 8 year old were the ones who picked up on this. I noticed the "cool" ones were younger - probably teens. I was going to fill out a comment card but decided to just leave it alone. Is anyone else having these problems lately?
Originally Posted By Hans Reinhardt It's fact that Disneyland cast members aren't what they used to be. Nevertheless, most Disneylanders are still head and shoulders above the employees you might encounter at other theme parks. I think you should drop a polite, yet pointed comment regarding your experiences to City Hall or Guest Relations.
Originally Posted By NJ AP We had similar issues last year at this time. After a wonderful trip months later at an insanely busy time (New Years) and no such problems, we started to ask CMs what was the difference between early June versus end of Christmas season. The response we got that made the most sense was that in late May / early June DL hires a lot of new CMs in anticipation of the busy summer season. They are new and do not know how to handle crowds or heat, etc. By early January the extra CMs that were hired in anticipation of the crazy Christmas season are seasoned pros and nothing phases them anymore. Like Hans said, a polite comment at Guest Services will make you feel better and might help the situation. I'd chalk it up to lack of experience with the teens. They'll either shape up by Fourth of July or become the 1000th ghost at the Haunted Mansion (just kidding).
Originally Posted By wonderingalice ^^The 1000th ghost is already there... "Jay the Lawyer" ;-) "Here's some trivia: Do you know the name of the newest resident buried under the tombstone in the Disneyland Haunted Mansion's cemetery who became the 1000th "honorary ghost"? The answer: Jay (which is a nickname for Cary "Jay" Sharp), who won an auction benefiting the Boys and Girls club charity down in Anaheim. The full inscription says "Jay / Doctor, Lawyer, Legal Clerk / Forever Buried in His Work" ..." From here: <a href="http://www.doombuggies.com/secrets_graveyard2.htm" target="_blank">http://www.doombuggies.com/sec rets_graveyard2.htm</a>
Originally Posted By wonderingalice And seasidegang... I'm sorry to hear your day wasn't as magical as it should have been - they always should be - especially Father's Day. :-(
Originally Posted By tiki tiki tiki tiki It´s very upsetting to hear news like this. I would have definitely dropped a note at guest relations. I don´t understand why these people are working at DL in the first place. Don´t they understand what it means to work there, that it involves so much more than checking passes or selling ice scream. It´s a privilege to be employed at DL, heck, if I worked there I´d probably scare people off with my excessive happiness!! (I´ve always dreamed of working at DL) I don´t know if I´m taking this issue too seriously, but I just think that it´s these little things that just shouldn´t happen. From the moment you cross the main turnstile, your experience should be fully satisfying.
Originally Posted By Hans Reinhardt I'm sure the experience of working there is very different from what it looks like as a paying guest.
Originally Posted By jonvn They don't pay like they used to. You get angst ridden teens working now whereas before you didn't. Used to be you had to be 18 to work there, unless you were in the parade division, they'd allow a 17 year old to work there. Now, they allow 16 year olds to work at the park.
Originally Posted By jonvn They don't pay like they used to. You get angst ridden teens working now whereas before you didn't. Used to be you had to be 18 to work there, unless you were in the parade division, they'd allow a 17 year old to work there. Now, they allow 16 year olds to work at the park.
Originally Posted By tiki tiki tiki tiki You´re right, working there has to be very different from visiting the park. But still, I would be very happy to be part of the team.
Originally Posted By kari12177 I would work there, if I didn't live 8hrs away, think i can commute? Not!
Originally Posted By gottaluvdavillains I am sorry the amount they pay should determine how you are going to behave towards the guests. You apply and accept the postion you have and if you don't like the pay then you shouldn't have taken the job...It seems really simple to me - look for another job - don't ruin the park for other people! And don't complain that you work there and aren't paid enough - you chose to work there - no one forces you to work for Disneyland!!!
Originally Posted By gottaluvdavillains Oh yeah - And what happened to taking Pride in the work you do - even if it's only cleaning the restrooms - take pride in it!!!
Originally Posted By Hans Reinhardt I think it's the other way around. The higher the pay, the better and more skilled the worker. It's one thing to be a popcorn vendor at an amusement park, but to be a popcorn vendor and perform the duties of a Disneyland cast member in the finest Disney tradition is another. Simply put, Disney asks more of its employees than many other places do that offer higher salaries.
Originally Posted By mikotorocks714 Well, I just recently got hired for 3rd shift custodian at Disneyland park, and if I ever get to deal with guests I PROMISE to be nice. I LOVE people, plus who wouldn't want to treat a guest the way a CM would love to be treated if he/she were to be a guest? I know I would love to be treated nice, so I will do that.
Originally Posted By tiki tiki tiki tiki I´m so glad to see that spirit. Accepting to work DL, doing whatever they hire you to do, calls for a job extra well done without ever forgetting what you are representing.
Originally Posted By trekkeruss <<I was going to fill out a comment card but decided to just leave it alone. Is anyone else having these problems lately?>> Just leaving it alone gives Disney license to continue with the status quo. How can they improve or know something is wrong if everyone did the same? Coming here after the fact is mostly pissing in the wind, so next time if you think something was bad enough to warrant comment, do it!
Originally Posted By Hans Reinhardt "Well, I just recently got hired for 3rd shift custodian at Disneyland park, and if I ever get to deal with guests I PROMISE to be nice." Congrats on your new position. Sounds like you will be a real asset to the company.
Originally Posted By Sweeper Has anyone else noticed CM's chewing gum on stage? I've seen it from parking lot attendants to a CM walking through the park on her way to NOS. Drives me crazy...but I'm also a teacher so gum issues are part of my genes.
Originally Posted By Hans Reinhardt It bugs me too. I suppose that gum chewing is better than bad breath, though.
