Originally Posted By Labuda Ok, so here's hoping that -em or some other CM can help me out with the phone # I need to call. I just checked my bank account and both times the CM ran my credit card to upgrade my park hopper to non-expiring are posted. The reason he ran it twice is that he didn't add the park hopper option to the new ticket the first time. So, what # do I call to get Disney to put that first time it was run back on my account?
Originally Posted By WilliamK99 Make sure it isn't just a "Pre-auth", I have seen that before and in a day or so, the "Pre-auth" goes away. The Pre-auth still deducts the money but the money returns once the pre-auth disappears.
Originally Posted By Labuda Nope, it's posted, not just a pre-auth. When I saw it as pre-auth, I figured it would go away when posted, but it did not.
Originally Posted By standor Whenever I have problems like this, I contact my charge card company and explain the problem. They tell me to send them a letter and then they put the charge on hold and contact the company. Interest charges are dropped during the investigation. The charge card company will fix the problem. You will only be required to pay the amount that you are supposed to.
Originally Posted By SuperDry That's not really the right way to handle the problem. If it's a company that you've done business with, you're supposed to contact them first and make a good faith effort to resolve it directly. Getting the credit card company involved is your second layer of defense should you be unable to resolve it directly. But do keep in mind that you have only 60 days from the statement date upon which the problem charges appear to dispute it with the bank. Labuda, what I did when I had a service problem at WDW was contact the front desk of a resort hotel (any hotel - it doesn' matter), briefly explain the situation, and ask them for the appropriate number. They have people come up to them all day long with those questions and know the correct departments to call. I called late at night to ensure that my call really went to the front desk, rather than the "front desk department" in the back as sometimes happens at larger hotels during the day. You might find that works better than calling the main number you'd call to buy tickets over the phone, as they likely have nothing to do with the department that sells tickets at the park.
Originally Posted By Labuda Thanks to both of you, and Super - I think I may just try your suggestion this evening.
Originally Posted By Labuda Oh, and, btw, this was done at the front desk at OKW, so that's the resort I'll be calling.
