Originally Posted By BlazesOfFire I have had the best experience at Disney the last time I was there thanks to a couple of CMs who stood out and went out of their way to make everything great for me. I dont know if they get them often, but where can I go to give compliments for particular CMs, if any? Yes i did than them plenty to their face but thought other people should know too!
Originally Posted By Labuda Guest Services in each park and at your hotel has forms you can fill out.
Originally Posted By BlazesOfFire Thanks! Is there one preferred way over the other? I even know if the CMs get told about their good praise or not, I just want Disney to know that these few really made my trip exceptional!
Originally Posted By ssWEDguy Guest letters or e-mails that give feedback about CM performance quite often get all the way back to the individual. Sometimes directly, and while other CM's are gathered nearby. Disney is big on that. All you need to do is reference their badge name, where they were, and what date. Such events are sometimes even recorded in the CM's permanent performance file, for future reference.
Originally Posted By BlazesOfFire Then it is a good thing that CMs get the praise they deserve! I am definitely going to do that tomorrow at Guest Relations.
Originally Posted By TDLFAN Guest relations is the place to go, and make sure you fill out one of those "Star" cards or whatever they are called. Thanks for taking the time to do that...as it is quite tought to be a CM sometimes.. especially at WDW.
Originally Posted By BlazesOfFire its no problem. They asked me to email it but I said i thought I had to fill out something. She just gave me a blank sheet of paper and oold me to write the CMs info down and write comments as if i was writing it to him. It was harder than I thought and i probably sounded like a nerd, but at least the recognition is there. I was told twice today that they appreciate me coming to do that because they like to hear em of course, and there are more complaints from angry guests than praises.
Originally Posted By Labuda A blank sheet of paper? That sounds odd. Given, I've only ever done CM comments at DL, BUT it was apre-printed form where I had to fill in attraction, CM, date, time of day if known, etc and so on... then the bottom 2/3 of the page a big area to fill in the details of the incident.
Originally Posted By jkayjs My daughter agrees with the previous posts and says a letter is indeed the best way. She said it goes into the CM file and may even show up in the "Main Street Diary" a CM publication. She said it is always nice to tell a manager but for it to truely have an impact it needs to be written. GR are the folks to talk to. Thank you for going the extra mile to recognize a CM as you mentioned it is all to seldom. We all know that a person with a issue will share it with far more people than those with praise. So I would like to recognize you as a person that goes above and beyond. A "Notice a LPer" if you will.
Originally Posted By BlazesOfFire hehe ohh stop, no need to thank me! I am just giving credit where credit is due!! I realize now that I forgot to write the date and time on the blank sheet of paper, but yea, i thought that was odd too, and expected a form to fill out. I hope I didnt sound too much like a nerd! This particular CM at the resort I was staying at went above and beyond. It was great talking with a CM who seemed like its their pleasure talking to you. Its just so annoying talking to a CM who acts annoyed when you ask them something. The services just stood out to me and I think that it deserved recognition. I hope this will just spread the news to other people: if you encounter a CM who is exceptional, tell Disney about it! They'll be glad to hear it, and you'll feel good that you did! I hope I dont embarass him too much! Im going back to that hotel in 11 days! hehe!
Originally Posted By jkayjs Blazes do you mind sharing which resort? We all like to stay where we know the service will be good.
Originally Posted By BlazesOfFire Not at all! I've never stayed here before, but last minute my family decided to stay the night, and the best place available was CARIBBEAN BEACH. The service was all around wonderful, no matter where we went in the resort! Cant wait to go back and enjoy the pool (i didnt get to last time, I opted for a nap instead lol)
