Originally Posted By Liberty Belle A couple of weeks ago in a disneyshopping.com sale I ordered 6 villains snowglobes and a small Christmas present for a friend. Last week I got the shipment notification, and a couple of days later my order arrived - 2 villains snowglobes. I got straight on to DHL Australia, who said they only had a record of one order for me (my email from Disney said that all 6 had shipped together) and that they couldn't trace it further without the Airwaybill number. So I called Disney, waited on hold for 10 minutes and they said to wait until today and call them back and they'd be able to give me the airwaybill number. I did email them at the time just to be doubly sure of getting an answer, but I haven't had a response from that. So I called them again today, this time waiting for 35 minutes (all of this is at international rates) and I was told that they would email the Billing department and ask them to email me the Airwaybill number. However, if I hadn't heard from them in 2 more days, guess what I have to do? Ring them back! As you can probably tell, this is getting beyond a joke for me. I really just felt like I needed to vent, but I think this is going to be my last disneyshopping.com order for a while. I've been buying from them at least twice a month for the last year (and regularly before that, although my spending has definitely stepped up in the last year). The service was great at first, but for the last few purchases I've seemed to have a lot of problems. It annoys me because they closed down all of Australia's Disney stores, so basically the only way to get stuff is through the web site but because I'm international, I have to pay more for shipping ($50 per order) and more to get a problem sorted out! End rant
Originally Posted By Disnerd You should really be ranting at The Childern's Place since they own Disneyshopping.com
Originally Posted By vbdad55 By terms of the sale: Children's Place own's the Disney Stores in the US ( not in Japan where Oriental Land owns the stores- but DOES NOT own disneyshopping.com. They will get the Disneystore.com domain name in 2007, but again that is a different entity. If there has been another sale since the one already negotiated, I have not seen it so please provide...maybe I missed it.
Originally Posted By Disnerd Me bad. I thought the transfer had happened already. This morning I checked via the Company portal and it is still ours. Any way I would stop making the international calls and just stick with email. And understand this is their busiest time of the year.
Originally Posted By u k fan Waiting for a reply to an email DisneyShopping's customer services is like waiting for Beastly Kingdom at DAK to open. It's a nice thought, but will probably never happen in my lifetime!!!
Originally Posted By irishfan LibertyBelle I hope your using a call card when ringing? $10 telstra buzz card gives me 13 hours when I call the states, which came in handy a few weeks back when I was dealing with delivEars.
Originally Posted By gurgitoy2 Something like that happened to me, but I got all the boxes. Basically, the site said all my items shipped together, so I was expecting one box. Well, one box showed up, but only had half my order in it. I asked the post office if there was another box, and they said no. So, I called Disney Shopping and was told that it was sent in separate boxes and to wait for the other one. The problem was that they put both boxes under the same shipping number, so there was no way to track each box. Luckily I got the other box a couple days later, but it was very annoying not to be able to track the entire order. I hope you also get the rest of your snowglobes, it's frustrating, I know!
Originally Posted By LacyBelle Hmmh. I wonder if that's what's happened to Liberty Belle's shipment. Any update today, Liberty Belle?
Originally Posted By Liberty Belle Thanks for the advice and the information - I'll definitely get one of those calling cards Irishfan! You're totally right uk fan - I've sent three emails already and no reply so far, so I don't think that's going to be a worthwhile alternative at this point ... I still haven't got my tracking number and no sign of the parcel yet. >>The problem was that they put both boxes under the same shipping number, so there was no way to track each box<< Hmm, maybe that's what's happened ... I also might ask Disney when I call them next about refund possibilities if it doesn't arrive. It's been over a week since it shipped so should definitely be here by now! Thanks
Originally Posted By raer I wanted over 3 weeks for a response from disneyshopping & I live in the US! It is becoming more of a hassle to try & order things from them. My last 2 or 3 order have taken about 3 weeks to get & returns are a whole nother story! I have distputed a few returns on my credit card bill from them because they misplaced my returns.
Originally Posted By irishfan I wrote to them twice last week, but both replys received were of the cut and paste variety. Still haven't received an answer to my question.
Originally Posted By Liberty Belle I got one last week saying "sorry for your inconvenience, here are your tracking numbers" and then ... nothing. So I had to write again and ask for the actual tracking numbers, and just as gurgitoy said, they were both shipped on the same tracking number. So I've had no luck yet and have been told to email them if I don't receive them on Monday.
Originally Posted By Spirit of 74 <<By terms of the sale: Children's Place own's the Disney Stores in the US ( not in Japan where Oriental Land owns the stores- but DOES NOT own disneyshopping.com. >> Yep ... but Disney does OWN the Disney Stores in Europe still and I believe they intend to hold on to them (though I heard they pulled out of Germany a few years ago). So on three different continents Disney Stores are owned by three different companies ... very strange indeed.
Originally Posted By gurgitoy2 "I got one last week saying "sorry for your inconvenience, here are your tracking numbers" and then ... nothing. So I had to write again and ask for the actual tracking numbers, and just as gurgitoy said, they were both shipped on the same tracking number. So I've had no luck yet and have been told to email them if I don't receive them on Monday." Well, I really hope you get the box! I just think that sending multiple boxes on one shipping number is a terrible idea. This instance (and mine) are examples of what can go wrong. Don't they realize there is no way to track multiple boxes that way? I have no idea why they do it...maybe cost cutting?
Originally Posted By Liberty Belle ^^^ Totally agreed. I'm just worried they're going to try to say that I've already received it since when you look up my tracking numbers it comes up as having been signed for. I'm not holding out too much hope for receiving it now and am trying to find out what to do next, but I just keep getting emails saying 'email back on this date if you haven't received it' - and when the date comes around and I email them, they reply for me to email back a few days after THAT if I still haven't received it. At this rate I'll be 90 and still emailing to say I haven't received it!!
Originally Posted By kennect So strange that all of this is happening since I have had no problems with shipments or with email contact with the company...Most orders I have placed recently have fallen into the "free shipping" deal they continue to offer here in states...I have even gotten orders overnight without paying any shipping...And I have never had any problem getting an email response out of them...Sounds like something they need to work on so everyone can be guaranteed the same level of service...
Originally Posted By u k fan The problem is that the left arm doesn't know what the right arm is doing. A while ago we ordered 2 Disney trivial Pursuits not realizing they were OOS. We received an email saying they wouldn't hold backorders internationally and then an hour later one saying they would follow. I emailed asking which, but got no reply. 1 month later the games arrived out of the blue!!!
Originally Posted By LacyBelle <<I'm not holding out too much hope for receiving it now and am trying to find out what to do next>> In the meantime, perhaps disputing the charge to your credit card may help, Liberty Belle. I'm not sure if the banking regulations are any different in Australia, but you certainly shouldn't have to pay for something you haven't received yet and can't get resolution on. Good luck and keep us posted on the progress.
Originally Posted By elene I also had a similar problem. I ordered 2 Halloween doormats. I received 2 tracking numbers but only 1 mat. I called a week after I received the first mat and they told me to wait another few days and call back. Then I called back and they wanted me to call again 2 days later and they'd send another. Needless to say when I called back the 3rd time, the item was no longer available so they said they'd issue a refund. I waited a month and no refund came. Then I switched to email and 2 emails later, I now see my credit to my account. So, maybe try the email and see if that works better???
