Originally Posted By alexbook The other day I found myself wondering about DLR's IT department. There must be one, but I've never heard about it or met anyone who worked for it. Anybody on here have any experience or stories to share?
Originally Posted By -em I don't work for them but I have spent many an hour on the phone with them in the last month.. (The WDW IT dept though) When ya can get through (its never the 2 min wait they promise..)they can be super helpful and can solve most issues (or atleast point us to the right direction to get the answers) so not to many complaints here- -em
Originally Posted By smeeeko ^not sure where the one for Disneyland is but the Disney IT folks are in Burbank & Glendale.. I'm guessing the ones for Disneyland are at TDA but I don't know.. based on my best guess.. It's probably TDA...
Originally Posted By GalDisney I know alot of it is outsourced to IBM and a couple of other companies. So if you are dealing with their IT dept. They may not be Disney employees.
Originally Posted By imadisneygal There is an IT department at TDA. Cast Members can call them for help with issues and they will occasionally come out to the areas as well. Our IT team for Main Entrance was awesome, although I know many of them have left now.
Originally Posted By fkurucz Information Technology. In some circles also known as MIS. Is IBM on-site? They are notorious for offshoring everything they can. Of course you do need some people physically onsite. Still, I wouldn't be terribly suprised if IBM had DLR servers physically located in India.
Originally Posted By GalDisney <<Is IBM on-site>> Yes, they are. I have a friend who works for IBM Global Services and he was almost assigned to Disneyland, but eneded up elsewhere.
Originally Posted By SpoonCM Is this what is known as IS? From what I was told the IS department is based in Florida. So all those calls to IS we make at the Resort is often routed to Florida. Which is why when we have a problem that can not be fixed immediately from over there, they will contact the smaller IS department in CA who will either return our call and fix it over the phone or actually come out to the area.
Originally Posted By Dave >>>From what I was told the IS department is based in Florida<<< Disneyland.com has its own guy. I meet him a short time ago.
Originally Posted By wa6oqc I know that Walt Disney World has an IT department. One of the people who used to work where I do has been hired at WDW and has the following title: Walt Disney World Information Technology Centralized Application Development & Support Most of the IT people I know would not spend much time on a message board. They want to know what the problem is and then fix it or pass it along to someone they know who can fix it for them.
Originally Posted By nemopoppins I stayed in the Disneyland Hotel, Sierra Tower, last week (just got back, sadly). I thought of you guys when I saw a meeting posted in one of the first floor conference rooms for the Disneyland Resort IT Department. So they must exist.
