Originally Posted By Tiger_Lilly About a week or so ago I was doing some birthday shopping for my mother at DL and among other things I purchased a gift card. The CM Charlene at Disneyana was really helpful since I purchased everything before I realised I could use my AP discount. The night before mom's birthday I started wrapping gifts when I realised I couldn't find the gift card. I remembered putting it in the bag so I HAD to have brought it home. I was looking through bags and tearing the room apart until I gave up at 2:00 in the morning. Mom loved the other gifts I got her but I didn't mention the gift card. Two days later and I'm still racking my brain trying to recount my steps when I decide that I'll just have to call and go through all the red tape and see if I could get a replacement. Today I'm going through the mail when I notice an envelope addressed to me from the Disneyland Resort Lost and Found. I open it up and there was the gift card! I don't know how I left it there but I guess I did. Just the fact that they were willing to find my address and send it really means something to me and I intend to thank them next time I'm there. I'm just really glad everything ended as well as it did!
Originally Posted By DlandDug (And how good of you to get your dear mother birthday presents from the happiest place on earth!)
Originally Posted By Tiger_Lilly My mother's a big DL fan from way back. When she was little she watched the park being built. Her first visit was a few months after the park opened so she's really nastolgic about it.
Originally Posted By DVC_dad I have a good one too, check THIS out. I have a great memory card for my camera. It holds, I dunno, hundreds of photos. I had been taking photos for five days onto it. I left this card (not the camera) at GCH in the room. I realized it when I got home and I was crushed because we had been to other places too (Legoland and Sea World) and it was the first time my daughter had been to California, much less DL/DCA. Anyway, same story...it arrived at my home a week or so after we got back, in a nice little box. I was soooooo happy. I almost cried when I got it back.
Originally Posted By ChurroMonster And some wonder why Disney has such a loyal fan base. Recent developments mean Disney will only get better. It's like the miracle of '84 when Eisner and Wells took over. Happy days are here again.
Originally Posted By dzy76 Touching story. Thanks for sharing. Just one of many reasons why so many people love Disney.
Originally Posted By homedisney I know a Charlene who frequently works the Disneyana shop. She is awesome! Miss Charlene, I hope that you come and read about how much your kindness was appreciated.
Originally Posted By Tiger_Lilly I'm glad I held on to the receipt that had her name on it so at least have a name since I'm so bad at faces!
Originally Posted By 4Disnee Hello Tiger_Lilly, That is so great that you got the Gift Card back. I had been shopping in the emporium and had just bought some very nice bracelets at the Crystal shop. I guess the bag has slipped out of my hand and I did not know it. Well I got home and went to wrap them as Christmas gifts and could not find them. I called DL and told them what they looked like how much I had paid for them and that I was a AP member and the lady was a doll and said oh we have them here and will ship them out next day. They were so wonderful to deal with and my friends got their gifts.
Originally Posted By wolfchild We had a kind of similar experience a few years back. We usually hit Dl at the end of November/Beginning of December so we often take care of some Christmas shopping while there. One year, we did an even larger bulk of our shopping than usual. We had a ton of stuff that we were buying at World of Disney since we had a coupon for 10 or 15 percent off a single purchase there. Well, when we got to our next stop (which was Vegas for some time with the DH's family) we started to organize the swag. Once we started going through it we realized that we were missing six or seven items that we had paid for at World of Disney. We got immediately on the phone with the first phone number we could find. We got transferred to the WOD and got a cast member on the phone that said that they had found a bag of items behind a counter that seemed to match everything that we listed off to her. She got a name and address and said that they would mail the items to us. And lo and behold, the day after we got home from Vegas a very lovingly packed box of all of goodies and gifts arrived. Everybody that we had spoken to on the phone was super friendly and nice and completely willing to help in anyway they could. And the extra care that went into packing up the items just sealed the deal that Disney is truly the pinnacle of customer service.
Originally Posted By Tiger_Lilly A Very Happy Ending II The Sequel I actually went to DL on a completly unrelated matter. I wanted to attempt the 'infamous' Monte Cristo before the BB closes for the refurb. The BB was full so I was on my way out when it hit me I should stop off at City Hall. As I was passing Disneyana I thought it would also be nice to leave a note for Charlene and asked if any one knew her. To my surprise the CM told me she was working there today! She was covering a break elsewhere in Main Street. So after some searching I found someone who could get in touch with her. I was actually kind of nervous since it was a little emotional for me and she might not even remember me. When she came out I started with " You may not remember me but..." And she remembered me! I was about to cry telling her how much it meant to me when she told me a friend read this topic, recognised her and emailed it to her. She was so thrilled! Ironically they were talking about it right before I came in. I told her how much mom loved the presents and the gift card and I would be 'dragging' her to DL in a few weeks. I also had to give her a big hug. Of course after I went to City Hall but I thought all of you would like to know how it turned out. I'll admit I didn't think the topic would reach her so I guess it really is a Small World after all! (Cue music) Since I know you're out there Charlene, Thanks a Million!!!
