Originally Posted By Autopia Deb I ordered a swim suit last week and it came today. I think the design is really cute. The problem is the size, although the tag says the size I ordered it looks like a small circus tent. I emailed customer service and within an hour I got a response. It indicated that not only did I not have to pay extra shipping to replace the item with the correct size, but I could donate the origional to charity. So I called the 800 number and less than 5 minutes later we figured out what size I should replace it with (it seems all of these suits are mislabled size wise) and my suit is now in the process of being shipped. Bravo Disneyshopping customer service!
Originally Posted By u k fan That is impressive! I've had a couple of dealings with them and I've only ever been kind of so so about the response I got. For example I once ordered a Belle Doll and an Aurora Doll. Belle was oos and they won't hold back orders for international delivery so I emailed and said please send me any other different doll and listed 3 or 4 that I would be happy to get. They sent me another Aurora which was completely useless since I had one already in my order!!!
Originally Posted By Autopia Deb I'm sorry to hear your experience was MUCH less satisfactory than my own. Clearly they weren't paying any attension to your order.
Originally Posted By basil fan Unfortunatly, I find that this is the biggest problem with customer service emails (not just Disney). I just plan on stating the problem once, recieving a reply that makes no sense, and then restating the problem. Christmas in July <a href="http://www.whatsitsgalore.com/etc/christmas.html" target="_blank">http://www.whatsitsgalore.com/ etc/christmas.html</a>
Originally Posted By HRM It's too bad that a "Guest" can't go into one of the Disney Stores anymore to return an On-Line Item from the Catalog...
Originally Posted By Liberty Belle I'm glad you had a good experience! I've just recently had a VERY annoying customer service experience with disneyshopping.com. I ordered a few items when they had the 'free gift' deal a couple of weeks ago, the free gift being a muppets fleece. The next day they started a 20% off sale and sent me an email advising me that the Muppets fleece was unavailable or could not be shipped internationally, and basically, too bad. I wrote back politely stating that I was a bit disappointed I wasn't given the option of having a further discount or another free gift (my main gripe being I would have waited for a sale if I'd known I wouldn't get the free gift) since that was what was promised to me (and it was included in my shopping basket). They obviously didn't even read my email and responded saying that I couldn't cancel my order because they'd already charged my credit card. I wrote back a more strongly worded (although still polite) email saying no one had read my previous email and I thought it was wrong to charge my credit card for my order without giving me the change to cancel or change my order (not that I would have cancelled it, but that's not the point). No reply to that one at all. I'm glad you had a better experience, though!
Originally Posted By u k fan I'm in the middle of a similar issue. I placed an order on Monday including 2 Trivial Pursuit games which I didn't realise was out of stock. I then received 2 emails one saying that ONE of them would be put on back order and then another saying that ONE of them would be cancelled. I emailed back asking for confirmation of what would be happening and if they are to be cancelled could I select an alternative as I don't want to pay shipping again and they are for gifts. It's now friday and i've had no reply!!!
Originally Posted By LacyBelle Reading through this topic, I just realized it's been months since I've seen one of those (it seemed) weekly emails from Disneyshopping (I check my Spam box and they aren't going in there). I'm also no longer receiving a catalog (do they still send those out?) Very curious. I must look into this.....
Originally Posted By FerretAfros I'm pretty sure they cut the catalogue off about a year ago. That was the main way I saw what they have, and I really haven't gotten anything from them since then, because I just haven't had a physical reminder that they have new stuff. Their loss, I guess.
Originally Posted By LacyBelle That's what I was thinking. Since they've apparently taken me off email distribution, they've missed out on some of my Disney $$$. Their loss is DH's gain. ;-)
Originally Posted By Autopia Deb Wow it is really sad that out of all of us I am the only one who got any kind of satisfaction.
Originally Posted By raer They are very inconsistant with their customer service. Sometimes I get results & sometimes they basically say to bad, deal with it yourself. I have had problems with them & sales. I have even wrote to their corporate office, not that I got a real response from them. I have cut way back with my online shopping.
