Originally Posted By crazyformickey So I called WDW dining today to change some ADR's. I must have been on the phone for about an hour to work on 5 days. The CM asked me questions about different restaurants at WDW. I knew more then the CM. I'm sure that doesn't surprise most of you but that hasn't happen to me before. She asked about Cinderella Castle and what was my favorite dining and why. She told me that people call and she doesn't always know answers to their questions, so she just asked me. Just thought it was funny...
Originally Posted By trekkeruss If I am not mistaken, you aren't actually calling WDW; the CM on the other end is at one of Disney's call centers. It's concievable that CM has never even been to a Disney park.
Originally Posted By ToonKirby Don't know if they still do, but Dine calls used to be covered by the Disney Catalog center in Kansas City during peak times.
Originally Posted By bobbelee9 You mean like when I called my local (NE area only) bank, and ended up talking to a man who sounded like he was from Pakistan, but it turned out he was really from BC, Canada? too much.
Originally Posted By crazyformickey She had been to Disney before. She had tried a few places just not many. I guess I just always thought they would train them a bit on the different places
