Originally Posted By TDLFAN Another example of why I rant about WDW so much... Today, after countless times trying to buy tickets for the MNSSHP for Oct 2nd thru the website. I finally gave up. The system kept asking for information I repeatedly entered over and over and would not let me complete the transaction.. Mind you, I have done this a million times and never had a problem.. So of course, I pick up the phone and call 407 W Disney, and this is where I lost my patience... I get a voice response systems that asks me every question possible under the Sun *except* giving me an option to talk to a real live CM in the reservation dept. After hundreds of prompts and being told I was elected for a 10 question survey.. (trust me, they would not ask any relevant question.. like "Are you happy with your experience at WDW or on this awful telephone voice response system?") I skipped and finally was connected with a live operator. I commented to him that it took almost 15 mins to get to talk to a real live person and that is ridiculous...and asked, what if I was on a long distance call??? All he could say was the customary and robotic.." we apologize for your inconvenience" Jada jada. Anyways.. I proceeded to explain what was happening to my as I attempted to buy some tickets and was wondering if he knoew how to solve this problem or offer assistance.. His response verbatim was "I actually... DO NOT KNOW" I was like... "you don't know?" He says, "unfortunately, I don't" I said "well since it took me longer to get in touch with a real person, that it would take me to actually drive from my home to WDW's gate.. do you at least think you can help me buy the party tickets over the phone, or do you not know how to do that as well?" ..and mind you, it took all my might to say it in the most polite way, since I personally DO NOT put up with bad service or employees who do not how to do their job or at least be personable about it. At WDW or anywhere. Reason why I don't shop at WalMart. So then he goes... "oh, sure.. is that what you'd like to do??" I thought to myself "D'UH!!!" I replied, "Yes, I'd like to if you please" So after putting up with some isiotic questions such as... 1)as you staying in a hotel at WDW? and 2) have you been here before? I finally had to laugh and tell him... "I am a local APer if you need to know so let me save you some time so we can get this over with please.. it's taking a bit too long!!" Sensing my displeasure.. he quickly completed my trasaction, and proceeded to advice me the tickets will be available for pick up on the day of the event at the MK ticket windows only. I asked... "when I have done this online, I have been able to pick up tickets anywhere on property and usually they are available the next day after purchasing on line... Can I do this as well?" Very bluntly he goes, "NO! at the MK window on the day of the party!" I go.. "I see.." Then thanked him for his help. Ordeal was over. I sure hope the MNSSHP will be worth all the trouble I went thru to buy those tickets!!!!
Originally Posted By TDLFAN Actually, I am just in the mood for a Quality Control walk at WDW right about now... Leaving soon. If you see me, say hello.
Originally Posted By basas Not good...but it really can happen anywhere. We spent 45 minutes at Universal guest relations a few weeks ago being transferred from manager to manager, supervisor to supervisor, getting rude comments and service from many of them, and having to play the ‘ticket booth guy said, guest relations guy said’ game…all in all, it was not a positive experience. Hope you give us a small report on your QC walk!
Originally Posted By -em Yikers! If I wouldve known I couldve bought more tickets at Comp D today as I am going that same day and it sounds like much less hassle... -em
Originally Posted By Labuda I can GUARANTEE you it'll be worth if, TDLFAN - that's the nigth Eric & I will be there!!!!!! YAY! We get to see you & our spousal units get to meet! WOO HOO!
Originally Posted By Inspector 57 See, the actual PARTY is Not So Scary, but they're carefully maintaining the Halloween theme by making the ticket PURCHASE a truly horrific ordeal. I love it! They're so thoughtful and clever! GREAT Show!
Originally Posted By Spirit of 74 I am not surprised. One hand doesn't know what the other is doing at WDW. And I hate the Destination Disney/Big Brother system that makes you give them your phone number, address, fave character etc ... just for the simplest of things. I bought AP tix for the party on 10/17. Last year when I did it by phone I was told I would have to pick them up at the MK on the day of the event with all FOUR members of my party there with APs for each. When I said that one ticket was a B-Day present for a friend, the guy didn't budge. To make a long story shorter, after buying them in like May, I went to a window at the MK in August alone and with only my driver's license and AP, had all four printed out. This year when I ordered by phone I assumed I'd have to do the same thing. But a week later they were mailed to me. No clue.
Originally Posted By TDLFAN Well... I got back from my Quality Control Walk a few hours ago and just posted some photos about it. I only made it to Downtown Disney/PI and West End. Here are the photos if you care... <a href="http://albums.photo.epson.com/j/AlbumIndex?u=4334673&a=32312410&f=" target="_blank">http://albums.photo.epson.com/ j/AlbumIndex?u=4334673&a=32312410&f=</a>
Originally Posted By sun-n-fun Of course we care!! You take the best pics. Since we haven't been to WDW since July 05, I love to see updates. Thanks soooooooo much for sharing them.
Originally Posted By Disneymom443 Sorry for your experence with getting your tickets. I bet the party will be well worth it. I love your pictures, they are always great. Thank you for sharing them.
Originally Posted By alexbook >>I am not surprised. One hand doesn't know what the other is doing at WDW. And I hate the Destination Disney/Big Brother system that makes you give them your phone number, address, fave character etc ... just for the simplest of things.<< Sounds like my last call to the IRS. My phone has a call timer and it reported 59 minutes and some seconds, just to convince them to let me pay the money they had demanded from me. :-(
Originally Posted By fundog58 I had a similar experience with my credit card company last week, and that was dialing a number that their website specifically said would put me in touch with an "operator." These maze-like voice systems are everywhere these days, but I'm sorry to hear that Disney is no exception.
Originally Posted By Jim in Merced CA Great pictures. Man, I hardly recognize Pleasure Island. I was working at WDW when it opened. Remember 'Mannequins'? With the turn-table dance floor, and real-live dancers who would perform every 40 minutes or so? Those were the days.
Originally Posted By Witches of Morva ORDDU: Things aren't any better on the West Coast, either, I'm afraid. For two whole years, whenever my sisters and I tried to contact Disney Dining, we found ourselves trapped in dead end recordings that prompted you to dial various numbers--only to lead you back to the original number you had dialed!!! As a result, it was impossible to make reservations at Ariel's Grotto! ORGOCH: So, we went an' complained at Pest Relations--as if that did any good! ORDDU: Indeed it did not! The people at Guest Relations seemed totally unaware and unwilling to do even the slightest bit of detective work to solve the problem. ORWEN: We kept trying to follow up on the situation for several months, though. ORDDU: Eventually we were able to talk to someone who had just a little bit of a clue as to whom this problem should be reported to. By the time we got through to the Manager who was REALLY able to handle the situation, he admitted our complaints sounded familiar to him and it explained why even Cast members who worked for Disney Dining couldn't get through to their managers when they wanted to call in sick or just get in contact with their own department! ORWEN: As of July 2006, Disney Dining out in CA has a much more user friendly way of making priority seatings--without any more of those awful dead end recordings that leave a guest so frustrated. ORDDU: But one would think that this problem would have been addressed much sooner than it was. It often seems that no one at Disney is paying attention to the inner workings of their own company! No wonder so many seemingly simple problems pop up without an easy resolution.
Originally Posted By beamerdog My son taught me a little trick to get a live person. Hit the 0 and star keys as fast as you can many times. If that doesn't work, try 0 and #. If that doesn't work, try 00 (two digits, only). Of course this doesn't guarantee that you'll get a live person who knows anything about anything. A long time ago I posted the list of "how to get to a live operator" for some of the major US companies over in Community. I'll try to find the thread. Turning back to topic now. Sorry.
Originally Posted By TDLFAN Good idea^^^ Thanks! >>With the turn-table dance floor, and real-live dancers who would perform every 40 minutes or so?<< Some of them boys from PI are now performing at the Footlight Theater at the Parliament House in Orlando. Just like the good olde days at PI.
Originally Posted By beamerdog Here's the link to a long list of cheat tactics. I noticed that the only help for Disney phones was for the Cruise line :-( <a href="http://gethuman.com/us/print.html" target="_blank">http://gethuman.com/us/print.h tml</a> Hope this helps.
Originally Posted By TDLFAN Thanks beamerdog, but I am hoping next time the online site will work like it's supposed to so I don't have to pick up the phone and go thru that hassle again.
