Originally Posted By Jim in Merced CA My iPhone 4S has a new and sudden problem. The wifi icon has become 'greyed' out -- the phone can't / won't pick up wifi and the icon is not click-able so I'm sort of stuck. Hunting through various message boards and such have not offered any help although it seems like a pretty widespread issue. Anyone feel like trouble-shooting? Please?
Originally Posted By SuperDry Please forgive if you've already tried this obvious step: try rebooting it by holding down the top button for a few seconds then selecting the power off button, then turn it back on.
Originally Posted By Jim in Merced CA It's okay -- tried that -- didnt change anything Other suggestions?
Originally Posted By WilliamK99 Have you tried a hard reset? This has worked for me numerous times... <a href="http://www.wikihow.com/Hard-Reset-an-iPhone" target="_blank">http://www.wikihow.com/Hard-Re...n-iPhone</a>
Originally Posted By ecdc Have you tried toggling airplane mode? That's a good first step for any wifi or wireless radio issues. To to Settings, turn on Airplane Mode, wait 10 seconds, then turn it off. Then try the reset: Hold the sleep/wake button and the home button for around 7 seconds until the phone powers off. Release the home button and then the Apple logo will appear (release the sleep/wake button) as the phone powers back on. Finally if that doesn't work, do a restore. Plug your phone into your computer, launch iTunes, select your phone under devices. Make sure you complete a back up (simply syncing should do backup the phone) then select restore. Your phone will be wiped and the software reinstalled. At the end of that process you will be prompted to restore from a backup or as a new phone. Select restore from backup and your latest backup (it will show you a time and date so you can see your last back up.) If you're really worried about at backup and want to make sure it took, go to Preferences> Devices and you'll see a list of backups for all your devices synced with that iTunes library. You should see something like "Jim's iPhone" and the date and time you completed the back up. While you're plugged into iTunes, confirm you have the latest software update for the phone. Let us know if/what works!
Originally Posted By ecdc I forgot a step you can try before the restore: Go to Settings> General> Reset> Reset Network Settings. It'll wipe your saved wifi networks and saved wifi passwords, but that's it.
Originally Posted By Jim in Merced CA Great options -- Tried everything but the restore -- which I'm going to try next. Thanks for the advice and counsel.
Originally Posted By ecdc None of that worked? Yikes! If the restore doesn't work, you may have a hardware failure on your hands.... Apple Store should give you an affordable replacement option if that's the case.
Originally Posted By Jim in Merced CA Just got done with restore -- took three hours -- using ophone back up -- it didn't change the wifi icon issue. Next step -- restore it back to new -- yikes Apple Support has been very cool about talking with me on the phone and 'holding my hand' through the various processes. Have to go do stuff, but will return and try the 'restore to new' option shortly. Stay tuned...
Originally Posted By Mickeysbestfan Is there not an Apple store near you? I had an issue a few months back with my battery running out quickly and my home button not working. They actually replaced my phone telling me I picked something up which effected my firmware.
Originally Posted By Mr X It may be worth a try anyway, if all else fails. At least you can find out how much it would cost to fix, if they're not willing to do it for free.
Originally Posted By Jim in Merced CA For sure. I should add that the phone still works -- I can access email and internet using my AT&T 4G whatever it is, but the wifi comes in real handy and is many times faster. The next step, according to the Apple Support on the phone -- do the other kind of restore that does NOT use my existing stuff on iTunes. We'll try that final chapter and see what's what. Thanks for all the great suggestions.
