Originally Posted By Expo_Seeker40 I sent an email a few days ago to WDW Guest Communications re: how the "space windows" in the queue for space mountain have been improperly working and in some cases have work lights pouring through the glass...this has been like this for over a month now. A couple of days later I received an email and two phone calls and was told my observations were being sent to VP of operations at the MK. ( ?) They also commented about my observations regarding the cracked sidewalks in fantasyland with half glued expansion joints, and how father in act 1 of the CoP has had a broken jaw for weeks now. The thing is....I never included my phone number in my original email...nor is it in my signature....the last time I complained about something was over a year ago.....is big mouse really watching or does TDO say they will fix things and then send my email into the paper shredder?
Originally Posted By EPCOT Explorer Oh, gee, who gave you this idea?! ;-) I would think that they tie your name to perhaps expenses you have made in past visits? But how do they know it's YOU sending those emails AND spending said money is beyond me,,,,
Originally Posted By MousDad >>I never included my phone number in my original email<< Okay, that's just spooky.
Originally Posted By EPCOT Explorer ^ That makes it sounds like...I dunno...that they actually care? LOL.
Originally Posted By standor When I was there in 2000, there was an article in the Sentinel, telling about the bad maintenance in WDW. They showed a picture of Main Street USA, in color, on the front page, and a lot of lights were out on the buildings at night. I was there for 10 more days, and they never replaced the lights. Bad housekeeping has been going on for years, and apparently it is not going to change.
Originally Posted By EPCOT Explorer Until management does. And 2000? Yeah, things were going wrong then, too. There were lights out on the EPCOT wand for weeks, as I recall...
Originally Posted By leobloom >>I never included my phone number in my original email<< << Okay, that's just spooky. >> Agreed. Sounds like they don't need the "NexGen" crap, after all. They already have their secret spies in black trench coats watching our every move.
Originally Posted By EPCOT Explorer That is fine with me. HEY MEG!!!! FIX THE PARKS!!!! (think it worked?)
Originally Posted By FerretAfros "...is big mouse really watching or does TDO say they will fix things and then send my email into the paper shredder?" They are watching. Even if they aren't doing anything about it, they are keeping track of your comments. And not just the ones you send to them officially, they read the boards all the time too, including this one.
Originally Posted By CuriouserConstance I hope they do read the boards. It's good for them to keep a pulse on what people are thinking in general.
Originally Posted By dshyates I think they keep the complaints in a categorized file that is sorted in order of expense to fix. When attendance drops off 16.78% before discounts, they fix the cheapest item in the complaints file. And then only if the max. expense to fix is cheaper than replacing said item/attraction with either a meet & greet, vinylmation kiosk, or stroller parking. Of course, followed by a Disney Parks Blog about how they are improving the guest experience by caving to guests demands to provide more stroller parking,...
Originally Posted By -em >>to provide more stroller parking,... << Well DUH I need a spot to park my double wide for my 12 and 10 year old angels who should not be made to walk while chugging down their 20 oz cokes, mickey bar and turkey legs
Originally Posted By dshyates Reminds me of that giant guy we saw who got sweaty and winded lifting the massive muffin to his face at the Poly.
Originally Posted By leobloom >> Well DUH I need a spot to park my double wide for my 12 and 10 year old angels who should not be made to walk while chugging down their 20 oz cokes, mickey bar and turkey legs << Are you talking about my two kids who I take to WDW only so that they can meet Cinderella and Buzz Lightyear (it's what Disney magic is ALL about!) and for whom the vacation will be ruined if ANY of the attractions are down for maintenance and refurbing? Oh, you do mean my kids. Good, just checking.
Originally Posted By Mr X They don't exactly "read" complaints as you or I would think about it. It's a total numbers game. If they have 50,000 people (just an arbitrary number) complaining about the exact same thing, they look into it. So the best way for your complaint to be heard is to be as generic as possible with it ("more food choices" as opposed to "strawberry flavored popcorn"...or better yet simply "better food" is a complaint that might have some support behind it you could link up with).
Originally Posted By EPCOT Explorer >>>I wonder if they only listen if there are many complaints?<<<< Certainly helps. What Mr. X said.
Originally Posted By SuperDry <<< So the best way for your complaint to be heard is to be as generic as possible with it ("more food choices" as opposed to "strawberry flavored popcorn"...or better yet simply "better food" is a complaint that might have some support behind it you could link up with). >>> How many people do you suppose had to complain about the prime rib taking up too much room on the plate before they took it away from the buffets?
