Originally Posted By mother of stitch Hi this is my first post been reading this board for a while. It's been great!!!! helped me plan 2 Disneyland vacations...This last vacation was going to be the best Disneyland Hotel, Plaza Inn, Goofys Kitchen we even got fantasmic balcony tickets! But then on our last day every thing went wrong. It's sat EE day Cm said one of are tickets don't have any days left we miss EE and have to walk to the front gate only to find out at city hall after we bought a ticket cm & manager made a mistake. now were at the plaza inn we have ps but no tables inside we need to wait a extra half hour and split up are party of 7. It a bad morning maybe the night at F balcony seating will be better. We are first on the list first to check in but only half are party gets seated my sister is crying she can't belive this Disney makes another mistake...Overbooked We waisted the rest of the night at city hall bouncing back and forth between bad management staff to top it off we asked to talk to someone in private so other guests don't hear our problems and we were taken out side for all of mainstreet to hear!! Does anyone here know who I can write to or call to ask Disney is this how they celebrate the 50th I can't belive it!!! I asked the guest service manager if there is a manager of the park he said NO only 1 manager per department? any help would be great Thanks!! Mother of Stitch
Originally Posted By monorailblue ^^^ I don't mean to cause an affront, but I find your account difficult to believe. (Also, for the record, difficult to read.) You can always write "To Whom It May Concern" at Guest Relations; they *will* read and respond to your letter. Good luck to you.
Originally Posted By raer To the best of my knowledge, unless things have changed in the past couple of years, there is a general manager of the park. Not exactly with that title, but someone who sees over the park.
Originally Posted By mother of stitch sorry my message is difficult to read i'm trying to make a long story short. typing to fast and i'm still upset and so so so so tired. I'm starting to talk like stitch! Thanks for the help
Originally Posted By Inspector 57 mother of stitch, did they refund the extra ticket you bought? How did they explain what happened there? What was up at Plaza Inn? Did they offer an outdoors table? What did they say happened with the Fantasmic! reservations? Did they give you a refund? Did they offer anything else?
Originally Posted By imadisneygal The person is the Resort Duty Manager, and there most certainly is one on duty during all Park hours, and even overnight. Sometimes there is more than one. There is also an Operations manager on duty for each Park. I certainly hope that your issue was resolved at least monetarily that night. You should have received a refund of all Fantasmic! balcony seats, including the ones you got to use due to the overbooking. You should call Guest Communications and talk with someone instead of writing a letter. Definitely jot a few notes for yourself before calling because they'll ask names, times, etc. It sounds like you had a cruddy experience all around and no manager was willing to step up and fix it. Managers nowadays are scared to even talk to Guests. I used to hate working in City Hall whenever Guests had concerns about other areas of the Park besides Guest Services (at the time, Parking Lot, Main Entrance, Guest Relations, Main Street Attractions were all one management group). Those managers always came and handled situations. Other areas, forget it. They'd try anything to not have to talk to Guests. They'd just tell us to offer food coupons to the Guests. What the Guests really wanted was someone responsible for the problem CM's to listen to them and apologize for the situation. Is that so hard?!! I mean, really. Definitely call Guest Communications in the morning. They'll be able to help you in contacting the right people. 714-781-4101.
Originally Posted By iluvdisneyland "I asked the guest service manager if there is a manager of the park he said NO only 1 manager per department?" He lied to you. One manager per department? That's complete bogus. Outdoor Vending has a Back-of-House manager, a Front-of-House manager, and 6 or so Guest Service (Assistant) managers. And there is a "park manager," although they call that position "Resort Stage Manager" with the radio call sign "Theme Park 1." It sounds like the experience of that one day completely ruined your day, and that should NOT be. I believe Guest Relations' phone number is (714)781-7290. If I am wrong, just call (714)781-4000 and ask the operator to connect you to Guest Relations.
Originally Posted By Inspector 57 Let's reserve judgement. My experience as a mediator is that you haven't heard the whole story if you've only heard one party's side. Hence, my questions in post #5.
Originally Posted By TMICHAEL Wow, What a horrible letter. And I'm not talking about the experiences. Have to agree with you monorailblue.
Originally Posted By DlandDug Welcome to the boards, mother of stitch! Hope you will have many more pleasant things to chat about. No criticism intended, but I am still trying to figure out what this means: >>It's sat EE day Cm said one of are tickets don't have any days left we miss EE and have to walk to the front gate only to find out at city hall after we bought a ticket cm & manager made a mistake.<<
Originally Posted By TMICHAEL sat EE = early entry on saturday. But I really can't figure out how mistakes were made and that they had to walk to the front gate only to find out at city hall???? after buying new ticket??? This whole post lost me.
Originally Posted By imadisneygal I agree with those of you who think something is rotten. Fortunately, Guest Communications is very good a ferreting out people who make up stories like this just for compensation. It happens all the time. Luckily, this Guest appears to have talked to managers and I assume she has names and times, etc. so it can all be verified if it actually happened. GC actually has a list of people who repeatedly call with made-up stories trying to get compensated. They'll definitely figure it out if this story is bunk.
Originally Posted By MrToadWildRider Why would they only seat 1/2 of a party if they overbooked...that doesn't make sense to me :-\
Originally Posted By Stupid_american Hey folks! Possibly the OP was a little upset. Possibly she hasn't the brilliant education we expect from posters here. Possibly English isn't her first language. Might also explain the possibly confusion with EE limitations (fine print and such). But, this doesn't sound like the typical whining we so often read on these boards. She doesn't seem to exhibit the righteous indignation usually expressed with these topics. Sounds to me like she truly had an extremely bad day. Guest Relations serves a couple of purposes. Not only do they help guests with their problems, they also cut their problems off at the pass. If something bad happens within the park, it's important to keep within the park. We may not want it going public or corporate! If she really had as bad a day as this post might suggest, and if she didn't get any resolution, I would suggest taking it up with the boss. Robert A. Iger 500 S. Buena Vista Burbank, CA 51521 Unfortunately, the bad spelling and grammar has really shot down this poster's credibility. Calm down, think it out, spell check and work on the grammar. Give as many details as you can, such as dates, times and names. Bob Iger will probably never see your letter. But, someone working directly for him will. YOU WILL GET A RESPONSE.
Originally Posted By imadisneygal No, someone working directly for him will not respond to the letter. The letter will be forwarded to Guest Communications at the Disneyland Resort and from there a CM will handle it. Letters to the CEO and even the President of Disneyland are forwarded there. While it's possible that it will be read by one of his assistants, it will not be taken care of at the Studio level.
Originally Posted By dlkozy My goodness fellow LPers-give the poor poster a break! New to the boards and crucified-Welcome to LP!
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