Originally Posted By SuzieQ Several people have now had fraudulant charges made against their credit/debit cards by the Desert Inn. The latest that happened in my group was the final straw for me. If you have previously stayed or are planning a stay at the Desert Inn, PLEASE PLEASE PLEASE watch how your credit card is being charged! This is a copy of a post I just made in another Desert Inn topic. I wanted to give it its own topic to make sure people see it. I just spoke to Detective Faulkner of the Anaheim Police. He'd like any and all information from anyone who has had a problem similar to what Wendebird and quincytoo have experienced. This type of fraud is called illegal use of funds. Whether Desert Inn is careless in their bookkeeping or intentionally committing this fraud, it needs to stop. While Desert Inn says they will reverse charges, they are not catching their errors and correcting them on their own. They are waiting for the customer to catch and report the problem. This means they have terrible financial controls. Who knows how many people have not caught these charges? Please let me know if you would like Detective Faulkner's direct phone number or if you would like me to pass your information on to him. Don't let this hotel get away with these crimes, folks!
Originally Posted By grumpster Happened to me a couple of years ago. Took two weeks before I received the credit. This, among other issues, is why I haven't and will not stay there again.
Originally Posted By wendebird It happened to me also in December of 2004. I was told by an attorney there was nothing I could do because I was refunded my money several days later. Also, because I was refunded my money, there is no paperwork trail. I believe my bank mailed me copies of the holds they took, but after the attorney told me there was nothing I could do, I think I might have tossed them. I'll have to do some digging in my files.
Originally Posted By deadmentellnotales Hey maybe we should set up an LP meet / sting operation and shut this place down
Originally Posted By MickeyMommy Anyone who hasn't yet, should write a review at Tripadvisor.com. This place is ranked #27 in Anaheim, with 3.5 stars. You guys need to set them straight - the first 2 reviews start with "Perfect" and "Well worth it". <a href="http://www.tripadvisor.com/Hotel_Review-g29092-d75498-Reviews-Anaheim_Desert_Inn_and_Suites-Anaheim_California.html" target="_blank">http://www.tripadvisor.com/Hot el_Review-g29092-d75498-Reviews-Anaheim_Desert_Inn_and_Suites-Anaheim_California.html</a>
Originally Posted By Lisann22 There's two threads going MickeyMommy. I already plan on it. I just want all my facts to be straight first, so we are waiting for the outcome of the recent issue.
Originally Posted By quincytoo I am on the phone to them right now. I just checked my visa and sure enough two charges..... Just hung up from talking to Carlos ( First taled to "manager Amy and as soon as I mentioned I would be calling the police she got "busy" and transfered me to Carlos) and URRRGGGHHHH
Originally Posted By velo Wasn't Carlos the "owner" or something? Same guy that messed with Wendebird.
Originally Posted By quincytoo Carlos is reversing the one charge.....It appears that the hotel does not know what the term, "split credit card charges" mean...... Odd because when I asked them repeatly if they could do this I was told they could split the bill a dozen ways if we wanted. As for the baadddd, nasty, non existant service we received...apparently that is the service given at the Anaheim Desert Inn. The blood on the pillow, the stains in the tubs, the no paper or pens, the smell of decomposting hair lurking out of the drains could be considered ..oh.....just that little extra ...to make our stay even more special.. <----off to make that very very detailed Trip Report to Trip Advisor....
Originally Posted By mele <<decomposting hair lurking out of the drains>> This is so disgusting that I don't even wanna stay at the hotels *surrounding* Desert Inn. Yuck.
Originally Posted By quincytoo ^^^^Oops that should have read decomposting hair SMELL... Mele, it reeked and I am a Color Tech...
Originally Posted By deadmentellnotales I hear the planes flying over the area have asked to be rerouted due the smell wafting up into the airspace
Originally Posted By RoadTrip I think crummy service is a given. Even many of the favorable reviews at Trip Advisor mentioned that the service was poor. The main thing the place had going for it seemed to be location. Some folks will put up with a LOT for a good location. I'm not one of them.
