Originally Posted By zinaclinger I used getawaytoday.com for the first time and had a crummy experience. Just beware. I knew I should have known the price was way too low. But, I booked back in Sept so I thought I may have scored a great deal. I have no idea what in the heck happened but the customer service team was terrible. Here is the letter I wrote which I think was fair and true. They do NOT give you a break down of the cost of the room per night so there is no way for you to know if the tickets are included. I later learned that the tickets would be listed seperately. Duh, how would I have known that??? Invoice#211826 I would just like to express my disappointment with the package I purchased and the customer service I received while I was on my trip to Disneyland in November. I purchased the Holiday Inn Anheim Resort Package. I was thrilled with the price of $326 for 5 days and 4 nights so I cancelled my reservations I had with HoJo's at $64 a night for simialar room although HoJO's also included a microwave and closer proximity. Once I arrived to DL to pick up my tickets they could not find them, because it was Sunday you guys were closed. They gave me complimentary passes for the day. On Monday however we called again to find that no tickets were included in my "package". Your staff say that somehow it was removed. I do not see how it could have been removed if you are a "package" company. I went through a lot of hastle just to get into the parks 2 days in a row, had to buy tickets at the parks which is what I wanted to avoid, plus I WAAAAYYY overpaid a hotel. Gratefully the staff at Holiday Inn was exceptional. It would only make sense that your website list the price of each night in the cost. It is almost as if you keep the price hidden which is misleading and wrong. I do feel scammed and am not happy at all that your customer service team could not make this worng right while we standing at guest relations. Sincerely, Zina Clinger
Originally Posted By dlkozy I am so sorry that you had a bad experience. Too bad that you didn't tell them in your letter that you were going to write about your experience on a VERY popular Disney message board so that LOTS of people will know not to use them.
Originally Posted By velo I thought all getawaytoday packages included at least 2 tickets...hmm, thanks for the heads-up!
Originally Posted By Steph-n-Kev My package SPECIFIED that it included tickets, and they came up on my invoices but with no $ cost next to them. I'm having a great experience with them, I'm sorry that yours wasn't so good :O(
Originally Posted By forcemejure You can remove the cost of the tickets from the package during the booking process. I do this often when I'm pricing rooms because we have AP's. I'm sorry you had trouble with your package. This is a good example of why you should always print copies of your screenshots when booking online and be 100% certain you know what you're getting.
Originally Posted By zinaclinger Oh, I told them that I would be sharing this with several of the discussion boards I subscribe to because this (and tripadvisor.com) is where I got the great rec'd. I did fail to mention that our package was for only 1 adult and 1 child. It said that it included 2 adult tickets so I did alter the 1 ticket to a child. I noticed it brought the price down a bit, but not very much. Also, the Holiday Inn was a stay 4 nights get 1 night free. So, it could have come close to this price based on what I was booked for at HoJo's. If I were getting 1 night free at HoJo's it would have been $192 for the rooms plus our 3 day park hoppers. I thought getaway had access to great deals on the park hoppers. Who am I to know??? Just stunk all the way around. But have no fear. We still had a BLAST on our trip!!!!
Originally Posted By disnyfans I am sorry that you had a bad experiance with getawaytoday.com. We have used them many times and never had any problems. We have also checked prices of hotels on our own before we booked with them to see if we could get a better deal. I am the type of person to ask a lot of questions when booking anything to make sure that it is the way I want it. I hope that they do the right thing and compensate you for your problems with your tickets. Good luck! Let us know if they compensate you.
Originally Posted By ibob52 Is it just me or does $326.00 = 5 days / 4 nights... fall into the "sounds to good to be true" catagory. If it were me I would be thinking I am getting the Best Deal in the World. Lodging for practically Free. Pardon me but I would have been skeptical from the start. Or maybe Getawaytoday has awesome offers and this was a fluke?
Originally Posted By mickeynewe My BIL has used getawaytoday.com for years and swears by them. He has never had any problems. I know that I have priced things out several times on their website and there is an option to NOT include tickets. Sorry you are having to hassle your way through this. Everything I have heard about getawaytoday.com has been positive in the past.
Originally Posted By zinaclinger The primary problem, I felt, was that the cost of the room was NOT broken down per night. If that had been done I would have realized the tickets were NOT included. It IS forseeable that for $326 I could get my room at about $190 for 4 nights (if the 4th was free) and then add the tickets to that price...assuming getaway gets a good deal on tickets. I know its a stretch...but there deal is "package deals". I never thought otherwise. I have no idea what happened. I felt very cheated and mislead.
Originally Posted By MOLLYSMOM I've always heard only the best about getawaytoday, and I always check their pricing when planning a vacation. However, even the best sometimes get a glitch. To tell you the truth, though, I found a better deal than getawaytoday... I saved $580 by booking elsewhere.
Originally Posted By nickapoohiluvu I am terribly sorry to hear of your difficulties with this travel company. I have never, however, had a problem with Getawaytoday. Then again, I always print out all my confirmation stuff and double check the information they send me when it comes to look for my ticket vouchers. The ticket vouchers are what have to be traded in for tickets. We also look at other websites and price hotel and tickets separately. Getawaytoday's typical advantage is that all taxes and resort fees are included in their pricing. Customer Service has always been excellent as well. Depending on what prices for the resort hotels, I may book reservations just for Paradise Pier here in the next month.
Originally Posted By oneyepete In all the times I have used them I have never had a problem. Sorry yours was unpleasant. When the whole family had APs we would just book rooms with them. Now we have to get some tickets too. I just looked today and found that I could get rooms for $58 per night @ the castle inn without the tickets in January. I have an AP so I would only have to get a ticket for the wife. $119 on the DL site.
Originally Posted By Dr G Sorry you had such a bad experience. We've used them several times and never had any problems whatsoever, and their customer service has been excellent. I'm glad you still had fun.
Originally Posted By mamacita Let us know if you hear back from them. I have used them twice and good experiences both time. I am glad you had a great trip anyway.
Originally Posted By zinaclinger I will, but I have not heard a word yet. We'll see. I know it's too bad I had a bad experience...the reason I chose them is because of so many great reviews. Of course it's bound to happen to me right there in the middle of all our fun when things go bad. I just hated I lost that much money on the deal. Oh well, lesson learned.
Originally Posted By SuzieQ ibob52, I agree with you. Zinaclinger, I'm so sorry you didn't receive what you thought you'd paid for.
Originally Posted By SuzieQ FYI - I've never seen a package that breaks down the room price per night. WDW travel doesn't do it either. Yes, the price is a 'secret'. The travel companies typically pass on a savings to you when you book a package. The more your package includes, the more of a 'deal' you get. The companies purchase blocks of rooms for a price. They don't pay per room, per night. Typically, you might see a breakdown with total hotel cost, total ticket cost, and then individual optional components you might add, such as airfare or character meals. More often than not, though, you get one total price with no breakdown.
