Originally Posted By newie We are going to be there again in May at the GCH and this time we are going to have a two bedroom suite with concierge's. So excited!!!! There are no two bedroom suites on the 6th floor. On our last stay, a very nice CM helped me map at where the two bedroom suites are located in the hotel and the closest is on the 5th floor. So, I put in my request for those specific rooms. I know nothing is guaranteed but I made the reservation all the way back in Dec '05, what are my chances of getting those rooms? Usually, I am not so picky but we would like to be close to the lounge and there is a wonderful patio on the 5th floor that the kids can relax on. I have already asked about two rooms on the 6th floor but it is cheaper to get a two bedroom suite. Thanks everyone!!
Originally Posted By SuzieQ I've always gotten requested rooms at the Grand. However, I've always contacted Vacation Planning and asked them to note the request in my file as well. I like to get the autographed pictures and priority seatings arranged through them.
Originally Posted By amazedncal2 I agree with SuzieQ If you phone VP they will do everything in their power (they will work with a room reservation CM for you) to see that you get exactly what you want or very near to perfection. This was at DLH, but twice they helped us get the perfect suite with all our requests and once there was just nothing they could do and were very apologetic (we certainly understood). Have fun
Originally Posted By RoJo Don't count on it.I made a reservation n Jan 05 for a suite at the DLH for Dec. 19th-26th 05. We even went down on the 18th and stayed at the Marriot so we could arrive before 8:00 a.m. at the DLH.The year before we had received a fabulous suite on the top floor with a Downtown Disney view.This was with concierge mind you.So we get there at 8:00 and the CM at the DLH says yes, no problem,you'll get a downtown Disney view to check back in at 3:00.So I'm in the concierge lounge by 3:00 and I ask the host if our room is ready yet and he says yes your suite is ready but it is at the Bonita Tower.I say wait a minute,you said I was getting the Sierra tower!Well to make a long story short, even if you make a reservation a year in advance and arrive early, you're not gauranteed squat!
Originally Posted By SuzieQ Nope. They never guarantee anything. Says so right on their confirmation.
Originally Posted By newie Does anyone have the number for VP? SuzieQ, when I made my reservation I asked for those rooms and they posted it in my notes. Is that the same as the file you were talikng about? You guys are great and I really appreciate all your advice!!
Originally Posted By SuzieQ Their phone number is (714) 300-7526. If it is in the reservation notes, it will come up when the room is assigned at check-in. However, if you work with Vacation Planning, they will work with the front desk to increase your chances. RoJo, I hope I didn't come off too snippy. I really feel your pain. I quit staying at DLH because the rooms were never what I'd requested or told I would recieve amongst other things. It's been about 3 years now since my last stay. However, I've never had a single disappointment at the Grand.
Originally Posted By RoadTrip You can frequently have a request filled for a certain area. A request for a specific room or couple of rooms would be more questionable. Once we said we really liked where we stayed the previous year and would like to be near that room if possible. When we got to the resort (good old Dixie Landings!) they had put us in the room right next door to the one we had stayed in before. I didn't mind the slight change at all. They had put us in a CORNER room, and if you know the layout of most moderates that is a very preferred location!
Originally Posted By SuzieQ LOL - at the Grand, I once mentioned how much I enjoyed a particular room. I was given that exact room my next two trips!
Originally Posted By AJTW I stayed twice standard room resort view with concierge and got Sierra Tower. The next time I was going with a friend and we stayed in a suite with concierge. We got Marina Tower even though we had concierge. It may have been different if we were staying 3 days and arrived on Thursday instead of 1 day arriving Saturday. No guarantees.
Originally Posted By LacyBelle newie, I believe the email address is vacationplanning@disneyonline.com That's the last note I have anyway. Good luck and have a great trip!
Originally Posted By mouse of the south We always have luck with our rooms. This year may be different, we could not get pref. rooms I even booked 8 months in advance. I am going to fax the resort about 3 days before we arrive. allearsnet.com. has a sample fax to follow.
Originally Posted By GrumpysWife SusieQ - if I remember correctly you liked the Downtown Disney rooms. We have rooms booked the end of this month with DD view. What rooms would you suggest I request if possible?
Originally Posted By GrumpysWife Erk- SuZieQ!! and downtown disney VIEW rooms! (Gotta quit jumping in and out during work-sorry!)
Originally Posted By SuzieQ LOL - misspellings don't bother me a bit ) I really liked 4429, which is over the World of Disney store. However, I also had 3147 once and, while it was in the main building, I liked it too. First preference, for me, would be the 400 wing facing DTD. Any floor.
Originally Posted By newie I just talked with John at VP and I am really disappointed!! He was so rude. I explained my situation and told him many times "I know there are no gaurantees..." but he was talking to me as if I was a little child. I really hate when people talk to me that way. I was not rude to him in any way. Oh well, we'll wait and see what rooms we are given. I hate being so picky about the rooms but it still would be nice to get the rooms we wanted. Thanks everyone for your help. The trip is not until next month and I'll let you know how it goes!
Originally Posted By Dabob2 Newie, we've been at the Grand 3 times now, and in our experience (and some other people have said this as well), I think it matters less how long ago you made the reservation, and more HOW EARLY YOU GET THERE THAT DAY. If you're able to get there in the morning, do it. Understand you probably won't be able to check in, but this will allow you to confirm that you made a request for a specific area earlier, and if you're nice and patient, they will do what they can to accommodate you. They'll be more able to switch your room; then you'll check your things with the bell staff and come back in the afternoon. That's been our experience, anyway. The reason they don't guarantee is they always want as much flexibility as possible as to where to put people. And the earlier you get there, the fewer people they'll have already placed, and therefore the more flexibility they'll have. When we've gotten there early, they did everything they could to get us as close to where we wanted as possible. Good friends of ours got there later - and they were out of luck because everything they wanted was taken. It's not foolproof, but I think it's the best chance you can give yourself.
Originally Posted By SuzieQ Wow, newie, I've worked with John numerous times and he's always been great. I'm sorry to hear your experience was disappointing.
Originally Posted By GrumpysWife Thanks for the info SuzieQ - we'll see what they can do... newis - sorry you had a bad experience with VP. I thought John was so helpful when I worked with him a few months ago...maybe he just came across poorly. He went the extra mile for us...
