Interesting use of Epcot as service recovery

Discussion in 'Walt Disney World News, Rumors and General Disc' started by See Post, Feb 14, 2010.

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  1. See Post

    See Post New Member

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    Originally Posted By mousermerf


    Disney Cruise Line had to delay/truncate the 7 night cruise leaving on Saturday and instead have it leave on Sunday (today). From the news..
    ---
    Disney is offering passengers on board the Disney Magic:

    # Free daily cell phone service to make alternate travel arrangements upon arrival Sunday at the port
    # A 20 percent discount on a future cruise
    # Help on board arranging return travel if passengers booked air travel through Walt Disney World

    Passengers who were delayed and who will board on Sunday for the now six-day rather than seven-day cruise will be offered:

    # Free hotel stay Saturday either on or off Disney property, and a free day at Epcot for their entire party
    # $20 per person on board credit for the meal they would have gotten Saturday night. The credit can be used on the ship when they board.
    # $100 per stateroom on board credit
    # A 20 percent refund
    # Option to cancel cruise without penalty and with full refund
    ---

    Interesting that Epcot is the park offered. MK was open until 1am, so I'm not really sure what the logic was but it might simply of been the easiest to facilitate (or perhaps most guests were ending up at yacht/beach).
     
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    Originally Posted By -em

    Logistics was a HUGE part of it. A lot of support was already there from the press events and its easier to get people in and out.

    -em
     
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    Originally Posted By dizneed

    I'm thinking the logic was that EPCOT might have had lower attendance and management figured an influx of a few thousand guests spending money would be good?
     
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    Originally Posted By Manfried

    EPCOT Center is a very large park and can definitely absorb a crowd.
     
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    Originally Posted By -em

    True but not so much that but they had the space that was ready for a "welcome center" with internet already there- Plus ease to get busses in and out without making people/luggage truck through the theme parks not to mention its a LOT easier to get cast there quickly than the MK
     
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    Originally Posted By Manfried

    That is true too. EPCOT has much better access all around.
     

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