Originally Posted By hopemax "Walt Disney Parks and Resorts Chairman Tom Staggs appointed Walt Disney World President Meg Crofton to the new post of president of operations in the U.S. and France. Crofton will maintain her current responsibilities as president of Disney's Orlando resort — a position she has held since 2006 — but will also assume oversight of Disneyland in Anaheim, Calif., and Disneyland Paris." <a href="http://www.orlandosentinel.com/the-daily-disney/os-disney-executive-changes-20110705,0,6941221.story" target="_blank">http://www.orlandosentinel.com...21.story</a> So if she was "in over her head" before, what is she now?
Originally Posted By DlandDug Here is the full text of the announcement: Over the past several months, I’ve spoken with many of you about the incredible set of competitive strengths Walt Disney Parks and Resorts enjoys – the tremendous power and reach of the Disney brand; our fantastic creative content and expertise; our ability to harness new technology and innovation; our cultural commitment to quality; and our extraordinary cast. These strengths are remarkable assets. Nonetheless, we must continually seek to further leverage, develop and expand on them. To do so, our organization must be integrated, nimble and structured in a way that maximizes our ability to: • Understand and productively engage with consumers; • Design and create unique and relevant experiences; • Flawlessly deliver these experiences to our guests; and • Provide the resources, support and shared best practices necessary to operate effectively and in concert across all our businesses. Today I am announcing the next step in what has been an ongoing journey toward creating a fully integrated global organization. These changes will leverage the talent of our leadership team, support our business priorities and ultimately enable us to better achieve our business goals. Our operations teams are well-known for delivering an unparalleled guest experience that reflects the high expectations of our guests. It is important that we structure our operations leadership team to help ensure that we remain relentlessly focused on providing a consistently excellent experience for our guests across all our businesses. To that end, I have asked several of our talented leaders within operations to take on additional responsibilities: • Meg Crofton will now serve as president, Walt Disney Parks and Resorts Operations, U.S. and France. Reporting to Meg in her new role will be George Kalogridis, president, Disneyland Resort, and Philippe Gas, president, Euro Disney SAS. Meg also will maintain her current responsibilities as president of the Walt Disney World Resort. Meg’s strong leadership abilities and broad experience make her the perfect person to lead resort operations in our established markets in the United States and Europe. Meg will report directly to me and become a member of my executive committee, allowing us to continue the great work of sharing best practices and leveraging our operational expertise across our properties. Meg understands and respects the unique heritage and characteristics of each of our theme park resort locations, which gives me great confidence in her ability to fulfill this role while preserving and enhancing what makes each of our properties so special in their own right. • Bill Ernest, president, Walt Disney Parks and Resorts Operations Asia, will continue to oversee our operations in Asia, including Hong Kong Disneyland, Tokyo Disney Resort and Shanghai Disney Resort. With work beginning on Shanghai Disney Resort, the expansion of Hong Kong Disneyland and the critical support efforts needed in Japan, Bill’s concentrated focus on Asia is crucial to our success in this market. • Reporting to Meg and Bill on a dual solid-line basis will be Jeff Vahle, executive vice president, Facilities Operations Services (FOS), and Erin Wallace, executive vice president, Operations Integration. Erin’s team works to consolidate creative, strategic and technical expertise for operations into a single organization responsible for enhancing our ability to optimize guest satisfaction, revenue and intent to return. Jeff’s team works to drive design, process, system, manufacturing and procurement efficiencies, and focuses on major initiatives such as guest and cast safety and preventative-maintenance processes. Jeff and Erin have done a terrific job evolving their organizations over the past two years, which allows us to formalize this integration across all global businesses and further develop their support for our businesses around the world. To integrate revenue management across all operations and create a strategic connection between revenue-based lines of business, Erin will take on the responsibility for Revenue Management with Kevin Lansberry, senior vice president, Revenue Management and Analytics, reporting directly to her. • Karl Holz, president, New Vacation Operations and Disney Cruise Line, will take on a leadership role for Disney Vacation Club, in addition to maintaining his responsibility for Disney Cruise Line, Adventures by Disney and Aulani. Karl will be responsible for creating consistent and engaging guest experiences as they expand to new markets and destinations outside the berms of our theme parks. Jim Lewis, president, Disney Vacation Club, who has helped establish DVC as a highly successful and strategic part of our business portfolio, will continue in his current role, reporting directly to Karl. These operations are an important driver of growth in our segment and a critical part of our efforts to build upon and broaden Disney’s reputation for delivering magical experiences to our guests, both inside and outside the berm. As part of our reorganization, Karl will report to me and also become a member of my executive committee. Our understanding of consumers and our interface with them is critical to our success. Between our marketing and sales organizations, we seek to understand and engage consumers through insight research and effective, compelling communication. To further these goals, Sales and Marketing will now be aligned under the leadership of Leslie Ferraro, executive vice president, Global Marketing and Sales, Walt Disney Parks and Resorts. Leslie’s strong creative instincts and consumer-centric orientation are tremendous assets to the segment and they make her particularly well-suited for this expanded role. Randy Garfield, executive vice president, Worldwide Sales and Travel Operations, Disney Destinations, and president, The Walt Disney Travel Company, will now report to Leslie in this newly integrated function. Randy has unmatched experience in all aspects of sales and a deep knowledge of our guests. By bringing together these two world-class organizations, we will expand our understanding of consumers and our relationships with them and increase our ability to convert consumers into guests. The Walt Disney Imagineering, Business Development and Next Generation Experience teams will continue their focus on identifying, designing, creating and enhancing the great guest experiences that define our segment. HR and Diversity & Inclusion, Finance & Global Business Technology Strategy, Legal and Public Affairs will continue to provide our entire organization with the resources, information, tools, guidance, strategic and analytical insight, and support that is vital to effectively managing our business. The leadership and reporting relationships of these groups are unchanged by today’s announcement. I am proud of the amazing accomplishments of our organization and look forward to the exciting journey ahead with this talented team of leaders. Please join me in congratulating Meg, Karl, Leslie and Erin on their expanded roles.
Originally Posted By Dr Hans Reinhardt I can't believe this is the announcement that the fan boys were all anticipating. This sounds like more corporate business as usual to me.
Originally Posted By FerretAfros I thought that the announcement was supposed to be that they were toning down the One Disney idea. This just seems to further enforce it. It also creates a very strange heirarchy where WDW oversees DL and DLP. It will be interesting to see how this works out.
Originally Posted By Mr SpiderSponge I don't find this news surprising at all. I've practically come to expect these kinds of disappointments from Disney.
Originally Posted By Dr Hans Reinhardt "I thought that the announcement was supposed to be that they were toning down the One Disney idea." Al suggested as much just today on Miceage I believe. It looks like his informant got it wrong. I'm not surprised though, the One Disney thing is probably one of the most logical things they've ever done from a cost standpoint.
Originally Posted By Dr Hans Reinhardt "It also creates a very strange heirarchy where WDW oversees DL and DLP. It will be interesting to see how this works out." I thought so too. I wonder if the President responsibilities that Crofton continues to oversee at WDW are temporary until either she or Staggs taps someone for that job. It's odd to me that the Presidents of DLR and DLRP report to the President of WDW. It's also interesting that she was not given the responsibility of overseeing the Asia parks like her predecessor was. It looks like the President of those parks (Bill Ernest) now has complete operations autonomy.
Originally Posted By EPCOT Explorer Great. No, really, great. When Meggy starts to screw with Disneyland they'll raise a stink, like they did at the beginning of the last decade, and things will change. I would LOVE to see that happen. Bring it on, Meggy.... (But seriously, this does suck. LOL )
Originally Posted By dshyates Meg is now in the death chair. Thats the last place they are put before spending more time with their family and painting watercolor beachscapes.
Originally Posted By davewasbaloo Given I think WDW is a S hole, and that DL and DLP are much better, this makes me even more jaded and angry. Anyone want to buy a cheap DLP villa, I'll throw in my pin collection as a sweetener.
Originally Posted By dagobert >>Anyone want to buy a cheap DLP villa, I'll throw in my pin collection as a sweetener.<< I would, if I would have the money ).
Originally Posted By EPCOT Explorer I say that you wait it out with us, Dave... DLers can't be too happy about this. They'll run her out.
Originally Posted By sjhym333 I dont know what to make of this really. Part of me thinks that we wont see any major changes...more of the status quo. She may very well let each parks VP run their parks as they always have. I have met and interacted with Meg twice. The last time was on a project that she obviously knew about in the big picture but really had no idea of the details. She was very nice and seemed interested in what we were doing and listened to my presentation and asked a couple of questions but all in all seemed out of the loop in terms of any decisions that had been made. And this was a project that is now used at WDW and everyone here has seen. It made me feel at the time that we sometimes give too much credit to people and their role in things. Meg does have the opportunity to make the VP's life difficult. Whether she will or not remains to be seen. My best guess is her role will be one where she will look at balance sheets and big picture stuff. I dont forsee many big changes from what Al did. I think the bigger question is what is Staggs up to? I think when changes like this are made it has to do with consolodating power. He obviously beieves that Meg will carry out his policies better than Al Weiss did.
