Originally Posted By 999HAUNTS Hello, I have a blu-ray player that was bought about a year and a half ago. Both Tron and Tangled won't play on it - I just get the castle picture and it's stuck there. They won't play on my laptop, either, even though that is Blu-Ray as well. Is anyone else having this issue?
Originally Posted By ecdc You most likely need to perform a software update on your player. There's three possible ways you might do this, in order of most to least desirable: 1) If your player has wi-fi connectivity, connect to a wireless network and perform the update. 2) If not, download the software update and burn to a disc on your computer, then load the disc onto your blu-ray player. 3) Hook an ethernet cable up from your router to your player and perform the update that way.
Originally Posted By skinnerbox Quick question: are you trying to play a 3D Blu-Ray disc in a 2D player? Some 3D discs won't play in 2D players. I believe both Tangled and TRON 3D were bundled with 2D discs, so that might be the issue.
Originally Posted By 999HAUNTS skinner, I thought about that, but did make sure I was watching the correct disc. ecdc- I knew nothing about having to run an update-thanks for the heads up and I will try that!
Originally Posted By ecdc Yep - it's fairly common now to have to update your blu-ray software. You can check your version from the menu in the player (probably under setup) and then visit the manufacturer's website to download (unless you have the wi-fi option).
Originally Posted By danyoung The other thing you can do, if you have the latest and greatest software, is to unhook your internet cable just long enough to get to the main menu of your disc. I've had this happen several times, as the disc tries to reach out to the web and do some of those interactive things that I never asked it to do.
Originally Posted By calgrl2490 That's what I thought was wrong too but I didn't want to say because I'm not a tech wiz so you probably wouldn't want my advice lol. But I remember when Avatar came out on blu-ray there were all these articles talking about how the dvds weren't working because the technology was so new.
Originally Posted By danyoung Yeah, I don't really want all the amazing techno bells and whistles - I just want to watch a freakin' movie!
Originally Posted By tashajilek LOL yea same here. If it were me i would probably never be able to figure it out.
Originally Posted By CuriouserConstance My Tangled got stuck on the castle too. But it's weird. It's not like it's frozen, because the water still ripples and the timer still counts on the DVD player. Guess I need an update too.
Originally Posted By texasfan I have Tron 3D and the movie shows the castle but then says I have incompatible device(s). I have seen many non-Disney 3D movies on my Samsung C6900 and Samsung 8000 series 55". I have updated firmware on both. Still cant play Disney BlueRay 3D. Suggestions?
Originally Posted By danyoung Do you have your dvd player hooked up to the internet? Pull the cable out and see if it will run then.
Originally Posted By calgrl2490 I know! I wish I didn't constantly have to update dvds to bluray or vhs to bluray or dvd. Can't there just be one universal format
Originally Posted By Autopia Deb My Betamax NEVER needs updating, of course I'm stuck watching ET and The Last Starfighter over and over.
Originally Posted By texasfan Danyoung...... I disconnected from the internet and it still wont play. Really ticking me off. Player works and just played UP in 3D. Reconnected and tried to update both TV and player and I am up to date.
