Originally Posted By dsnygrl4evr Let me start by saying that my DH, DD and myself go to WDW at least once a month, except during the summer (too hot and crowded for us then!) We have had AP's for 4 years running, and we mix up where we stay, because we go so often, we typically stay at the values(which we won't anymore!), but we do AKL and WL and POFQ as well. With all that being said, within the last year, we have made numerous complaints about numerous things at the resorts and otherwise. I will be brief, but here are a few. Last October, we checked into our room at ASMu, and it REEKED of cigarette smoke (it was a N/S room!) My DD has asthma and CANNOT tolerate smoke. Aside from that she sat on the floor(though I have told her not to dozens of times), she stood up and her pants were filthy. I was disgusted! DH called the front desk, told them the problems and the manager moved us up to a Savannah View at AKL! We didn't ask for that, we just wanted a cleaner room! Well, the next fiasco came when I planned a 7 day trip for two weeks before Christmas. Bought MVMCP tickets, made all the ADR's, including the pre-pay ones, for the Candlelight Processional and Fantasmic! I paid for the room in advance (at POP), all of this as a Christmas surprise to my DH and DD. When we tried to check in, they told me I didn't have a ressie, anywhere, in any system. I had my CC fax a statement showing all of the different charges from different areas of WDW (ressies, tickets, and such), but they were not having it and would not let me have a room, without paying for EVERYTHING over again. I went as high up the chain as possible and they DID NOTHING! This went on until 3 in the morning, when my DH decided it wasn't worth fighting anymore, and we got in our vehicle with a heart broken 6 year old and drove back to Tampa. For the next week, we made phone calls to everyone imaginable, as well as sending emails, and letters to the same people. And the final resolution was, "oops, we found the reservation, here's your money back, and here's a $200 voucher, sorry about the trouble." I was flabbergasted and didn't quit writing letters. Of course, I never got any further response from ANYONE! Well, last weekend we went to AKL for the first time since May, and we looked at the computer screen and there was a huge red block in the upper right hand corner of the screen. When we asked what that was, she said it just told them all of our details, about how many times we have been there and what not. Well, DH watched other screens, and there were NO RED FLAGS on them. So, later that night we went down to the lobby to pick up another room key, and we asked another CM what would a red block on the screen mean. She said, with a shocked look on her face, YOU HAVE A RED BLOCK BY YOUR NAME! So, after all of that long winded stuff from me, what do all of you think the RED BLOCK means. Does this mark us a complainers, I mean honestly those were our two biggest complaints, for goodness sake, they were big deals to us!!!
Originally Posted By Mickeymouseclub My son always tells me they have my photo posted in the back at Disney resorts to throw darts at. i no longer complain just in case. I doubt the Disney corp will ever admit to redflagging. USA Today just had an article on Friday 9/15 Travel section about hotels blacklist policy. The only hotel chain that admitted to using this was Fairmont.All others worry about liability lawsuits.
Originally Posted By CTXRover No clue. It could mean a number of things. I do know that if you visit a lot they tend to keep info like where you stayed, how long, and perhaps any charges you made on your room key during those trips. Perhaps the other computers you saw were simply for new guests. Most of the check-in monitors have security glass over them so you can't see what is on the screen from an angle anyways. If that was present, I imagine you probably couldn't have got a really good look at the other screens. It sounds like you had reasonable complaints. The AKL upgrade from the All Stars sure was nice though. I don't know how they could just lose a reservation and I think you deserved more than just an apology for your time, but that was obviously their fault. What made you even think that the red box meant that you were complainers? If that was true, we'd all have red boxes A hotel CM would probably know for sure.
Originally Posted By Spirit of 74 If there are such a thing, rest assured there's one by name. ;-) Of course, if I happen to be told this by a front-line CM, some folks in Burbank will be hearing from me. And I saw that USA Today story ... it made me sick. Basically you could have a miserable experience at a hotel DUE TO THEIR FAULT and they could place you on a national 'bad guest' watchlist. Amazing. Welcome to life in George Bush's America. Will the last true patriot take the flag on the way out?
Originally Posted By Spirit of 74 And someone here might have the answer .. paging CMDad to the thread!
Originally Posted By FerretAfros "Amazing. Welcome to life in George Bush's America. Will the last true patriot take the flag on the way out?" Impressive. Only 4 posts to get from WDW hotels to Wold Events.
Originally Posted By Spirit of 74 <<Impressive. Only 4 posts to get from WDW hotels to Wold Events>> Sometimes, comparisons are inevitable. We are as a people losing our personal freedoms more by the day in the hunt for 'the evildoers' ... most people go along with it like lambs. It's only in such an environment that something as ludicris as a national watchlist for bad hotel guests could ever be thought up.
Originally Posted By FerretAfros You know, maybe they had the mark there to make sure that everything was done as good as possible to avoid any possible conflict. Sure, it should be done that way for everyone, but we all know that it really isn't. I think if anything, it was just a way of giving the CM's a heads up to be careful and nice, instead of accusing anyone of being a horrible person.
Originally Posted By Kennesaw Tom I work for a utility company. I know that we keep a running record of customer complaints. Its easy for me to look at someone record and see how often we have been out to fix things or what complaints they have had. For this reason I am always polite while complaining. And yes I absolutely have complained to Disney Resevations ( the reason why I always get liquored up first before calling to book a room at WDW ). I have no doubt that there is a "red screen" next to my name too. Disney keeps good record on number of visits that people have made ETC.
Originally Posted By Disneymom443 Wow I'm sorry that happened to you dsnygrl4evr. I'm glad that it didn't change your mind on your love for the parks. A point on them for bad customer service.
Originally Posted By disneydad109 Any Disney employees aware of this.I was wishing for some payback for the last trip we took which was a mess. But now I think they may just treat us like a bad guest and blow us off. If this is so I guess I would not even ask for any consideration.
Originally Posted By dsnygrl4evr Thanks for the responses so far! I am flabbergasted at the hotel "blacklist"! But, if that's the case, we would be on it! I pay for service, and expect certain things in return, and I WILL complain if I don't get those things! If that causes me to be blacklisted by WDW or otherwise, well, so be it! I do expect a lot more from Disney, as I should. So, if they foul up miserably, I expect it to be corrected to my expectations. I am not looking for something for nothing, but I expect A LOT MORE from Disney than most other places I travel!
Originally Posted By SuperDry <<< DO NOT TOUCH ANYTHING- THEY'LL GET YOUR DNA >>> This is already being done. You don't think that those new readers at the park gates are JUST taking your fingerprints, do you?
Originally Posted By jkayjs I of course can't prove it but my guess is that these lists have been around for longer than we would like to think. It is of course easier to access and share now with the internet. I don't know if hotels shared their info before now but I'm sure they always had their own logs with differing catagories. Great tipper, very demanding, untidy, want's something for nothing, etc. And I'm sure folks have been put on these lists for good reason,out of revenge or for no good reason at all. There have always been lists and always will. Does it make it right? Sometimes. Can we do anything about it? Not really. I doubt that it will make any difference what political party wins The White House catagorizing and making lists is as old as time and is most likely here to stay. We all make lists even if it's only in our head and we almost always share them. I had a very bad experience with a siding company. When my neighbors were in the market for siding they asked me about that company. I don't think I need to tell you what my response was. The neighbors didn't use that company. My experience may have been an exception for that buisness but they still were on my "list". I don't condone but I am realistic, lists are part of all cultures. I would love to hear what that red box is tho.
Originally Posted By Mickeymouseclub Actually I think any industry will be able to profile by using the excuse it was for "security",or documentation for potential lawsuits, or just to protect their employees. I "behave" when going thru airport security for my protection as well as everyone else's.I accept it sadly with the hope and believe that my small share will help.I feel like I am treated unfairly on a daily basis now but I do not believe my complaints will change anything. For instance I am so angry with Best Buy, Geek squad, customer warrenty plan.I will never give them my business ever again.Unfortunately we all love Disney so much we will always be back for the Excellent, good and the bad...
Originally Posted By jkayjs Just out of curiosity dsnygrl4evr how did they justify saying you had no res when they saw your confirmation letter? I know it contains the res # and balance due. Surely something on their own letterhead is all the proof you sould have needed.
Originally Posted By alisserae Having just spent the last few months becoming acquainted with DPMS (the embarrisingly archiac reservation system) there are a variety of reasons a red block would be by your name. If they felt that you were a "difficult" guest it would be in the F11 (room notes) not on the primary screen. They wouldn't simply put a note highlighting you as trouble, they would give an explanation of what the troubles were. And, the challenges you've had on previous vacations would most likely not even be in your room notes for the most recent vacation. The software we use is very archaic and doesn't allow us to see a hsitory of your stays, only Back Office or DRC has access to that information. Typically the most it was show us is how many times you've stayed at our Resort in particular, and half the time we don't even see that. If your were on the dreaded "list," that's not something that would be in your room notes, that sort of information in an every day Joe's hands would not be a good thing. And, rest assured, it just about takes an act of Congress or financial dishonesty to end up on the list. I was in Concierge at the GF, where msot troublesome geusts end up at some point or another; so I hope this helps answer any questions, and I'm sorry POP gave you such a hard time.
