Rude Cast Members

Originally Posted By radman33

Hey Guys jsut wanted to let you guys know that on two diffrent Occassions have called a Number to Disneyland (714) 781-7290. Had a question about my Annual Pass and both times I had rude Customer Service. And I really dont Appricate it. My Girlfriend and I are very loyal to Disney and Disneyland. Really makes me not want to make a trip to the parks this month. Just want to make you all aware of this. Thanks.

 

Originally Posted By Nobody

Thanks for the heads-up. I guess I'll be sure not to do whatever it is you did.


?

 

Originally Posted By cstephens

I wouldn't judge the entire company on the actions of two people. I believe they usually give you their name. In the future, make note of it and send a feedback note via the website or some other means to let them know about that particular experience.

Personally, I wouldn't even think about not making a trip because someone on the phone was rude to me.




/cs

 

Originally Posted By TP2000

cstephens has excellent advice for this situation.

How exactly where they rude radman33? What happened?

 

Originally Posted By radman33

well my pass expires three days before my trip..so called to see if there was anyway that could still keep my last membership they where like NO! You must do it before and they where saying it with a I dont care attitude. these two calls and another Experince i had at the park last visit I went with my Fiancee her friend wich was a larger guest,she could sit on the ride she has before but she had a hard time putting the seat belt on..the castmember told us to hurry up or well all have to get off the Attraction,we are stoping other people from haveing fun. His job is to help out a guest not yell at us. this showed me that Disney has lost that MAGICAL touch and are after Money. Im thinking about forgeting being a passholder. Another thing is the member on the phone did not give there names. Ill still more then likely go this Tuesday for one day then go back on the 28th. But I want to go and have fun. not be pushed by unhappy Employees.

 

Originally Posted By WorldEpcot

I think you're overreacting (even though there are some VERY rude CM's!). Just because a CM was trying his or her best to keep the ride running smoothly, doesn't exactly lead to Disney has lost all magical touch and are after money. The CM was just trying to keep the ride running smoothly!!

As for the phone call, I'm sorry to hear the CM was rude. When I called about AP Nights, I said "Thank you.", and the guy said "No, thank you, we appreciate your taking the time to call."

 

Originally Posted By mele

<<well my pass expires three days before my trip..so called to see if there was anyway that could still keep my last membership they where like NO!>>

I'm confused, you were asking if you could get into the parks for free because your pass expired right before your trip?

 

Originally Posted By radman33

Free?? Yeah Right. I just went to Vons and got one of those Southern Cali select card things. As far as worldepcot..Yeah understand they want the ride to run smoothly..But help out. Dont sit there.

 

Originally Posted By mele

I still don't understand what you asked for in your first call to Disney.

You wrote that you asked to still keep your old membership? Do you asked if you could RENEW your Annual Pass and that they said NO (in an uncaring way)? Why would they tell you that you couldn't spend money to renew your pass?

 

Originally Posted By mele

Oops, should read "You asked if you could RENEW your AP and they said NO?

 

Originally Posted By Westsider

What ride did the seatbelt thing happen on?

And you wanted to extend your AP expiration date three days? Is that what you were asking to do with Guest Relations on the phone?

 

Originally Posted By radman33

The Ride was Indiana Jones. My last years pass expires on the 11th of this month and im going on the 14th. I asked if I could come on the 14th and still get the renew on my pass without starting all over again. But now that I think about it starting over again is the same as renewing right? Thanks to all you guys for talking to me about all this.

 

Originally Posted By MomofPrincess

I'm sorry they left you with a bad taste in your mouth -- that's always disappointing.

I hope your trip on the 14th is much nicer and that you leave the parks with a good feeling again.

 

Originally Posted By radman33

momofPrincess...Thank you! : ) I'm sure everything will be ok! No matter what its still the Happiest place on earth.

 

Originally Posted By monorailblue

Hurry up or you have to get off?

I simply do not believe it. Sorry.

 

Originally Posted By Jim in Merced CA

My advice, radman33? Don't renew your AP.

Just go to the park, pay the regular admission and see how it goes.

If your visit stinks, or you're just not that into it, don't go back.

If you feel like you want APs again, go that route.

But there ain't no way anyone is going to convince you that you didn't get shoddy treatment or that your experience was a positive one.

So use your own judgement.

 

Originally Posted By 550Deano

You still get the renewal discount up to 30 days after your pass expires...They told you otherwise???

 

Originally Posted By cstephens

radman33 wrote:
> this showed me that Disney has lost that MAGICAL touch and are after Money.

So you believe this but are going anyway? (Oh, by the way, they're a business, so yeah, they want to make money. Why do so many people seem to not get that point?) And again, you're basing your opinion on the actions of two or three people? Every company is going to have employees who aren't happy or who are having a bad day. When that happens to me, I don't think of it as a reflection of the entire company. I think of it as one person reflecting poorly on the entire company.




/cs

 

Originally Posted By Tiggirl

I do. As a guest and former CM and having my best friend as a CM I can say attitude in some CM's has taken a huge nose dive. I'm sure the blame lies in with multiple parties (management, casting, CM's themselves, overworked/underpaid... all of the above.) but yes I can believe it. I hope it gets better soon.

~Beth

 

Originally Posted By Tiggirl

Sorry... my post was in reply to 15. LOL!

~Beth