Originally Posted By ghosthost2001 "How long does a ride have to be "experiencing technical difficulties" before managers are required to call the ride 101?" Well good question... It depends on the situation. Any attraction that stops dispatching guests is called 101 immediately. However, this does not mean your going to be evacuating that attraction. When I began years ago, the policy was 10 mins mute the audio, 15 mins turn on the work lights and after 20 it was up to a manager to evacuate. We still follow this, However, this really depends on the situation or cause of the downtime. If your at Pirates and the attraction goes down, after 20 mins if we decide to evacuate, it could take us an additional 45 mins to an hour to get every guest out of the attraction. OR we could take an additional 10 mins to fix the issue (if we can with guests on the attraction) and have you off the ride in your remaining ride time, and preferred safer manner. When we decide to evacuate any attraction we have to take in consideration whether or not we may need paramedics to help anyone out of a ride vehicle that cant make it out on their own and the long walk back out around the ride path. This can add even more time to the evacation/downtime process. All of these factors contribute to other guests having to wait longer for the ride to reopen as well. Which we would like to minimize that time so everyone can experience as much as they can in their visit. So I'm sorry there is not exact answer. We do have our "quideline time frame" but no down time is ever the same. Also I have taken note of some your comments on the AA's that are not working in the MK areas I know. I will look into them and see what I can find out. If your riding an attraction and you notice ANYTHING that is not working, please make sure to address it with a Cast Member. We dont always know things are not working unless guests point them out. Even though we do our ride thru's for show issues, things may work one minute and stop the next with out us knowing.
Originally Posted By ghosthost2001 "Not if they are properly maintained, and receive timely refurbishment." Thats not true either. The AA's work almost non-stop. When a ride is turned over from operations at the end of the night to maintenance the show is turned right back on for the night for routine work. You can work on things constantly and still have break downs. Its like your car, you can constantly maintain and have it have its checkups but things are always bound to happen unexpectidly. For as many AA's and show elements Disney has in their shows, they do a good job on what they do. It's especially hard when most the suppliers for parts are not around anymore and they have to find new suppliers or alternate ways to fix parts.
Originally Posted By bobbelee9 On JC, the boat in front of us either ran out of fuel or just died, we were at Inperation Point. Every boat in front of that one had to get back to the dock, and then they backed up a boat to tow that one back. We were all inspired and cheered as it got towed away. 9 at night and everyone was being silly. I have no idea how long it took, our skipper was entertaining us most of the time, so the time passed nicely.
Originally Posted By leobloom I know when I worked on the Land boat ride (in the days pre-Soarin'), there were several AAs in the rainforest scene that never worked. It didn't matter how many times we called them in to Maintenance or how often we noted it on our opening lists, they were never repaired. Not to mention the down escalator that was broken more often than not. Call it in to Maintenance, and nothing happened. That sort of thing inspires apathy in CMs, but I guess for some operational issues, that's what Disney wants.
Originally Posted By vbdad55 >> We'll get him a bailout! << He's probably the only one not on the list. okay gotta decide on bailout money - volcano watchers or imagineers....
Originally Posted By Spirit of 74 >> We'll get him a bailout! << <<He's probably the only one not on the list.>> I'm still waiting for my handout ... when I get it I promise to only spend a maximum of 14 days a month in theme parks. ~Pass the Pixie Dust~
Originally Posted By Spirit of 74 <<I know when I worked on the Land boat ride (in the days pre-Soarin'), there were several AAs in the rainforest scene that never worked. It didn't matter how many times we called them in to Maintenance or how often we noted it on our opening lists, they were never repaired. Not to mention the down escalator that was broken more often than not. Call it in to Maintenance, and nothing happened. That sort of thing inspires apathy in CMs, but I guess for some operational issues, that's what Disney wants.>> That's pretty much what I've heard from CMs across property for at least a decade now. They report and report and report issues -- in other words, they do their jobs -- and they are consistently ignored for days, weeks, months or years unless there's something that could involve Legal. I know that things get fixed at DL a whole lot quicker and that 'show' issues are taken seriously. At WDW, if there are no media types or bigtime execs or celebs around, they don't really care when/if things get fixed. ~Pass the Pixie Dust~
Originally Posted By CarolinaDisneyDad Like on Everest, I get that the yeti is too big a job to do right now, but why not fix the bird at the peak?
Originally Posted By beamerdog >>Is your service dog a Golden Cocker Spaniel?<< He's a black mut. Sort of a long coated black retriever/chow mix. But he was an SPCA rescue, so I'm not really sure. All I know for sure is that he has blue skin. I haven't been down there in a few years - planning to go within the next one.
Originally Posted By beamerdog I have a complication from a disability that makes my feet break easily (and some other things), but I don't look disabled in any way. It would be really ugly without a dog.
Originally Posted By Kennesaw Tom Usually I don't have a problem with rides/ attractions briefly stopping with one big exception. Last time I rode Dinosaur the ride stopped briefly just as our Time Rover was about to travel back to current day and ruined the experience. BAD SHOW!
Originally Posted By ghosthost2001 Well thats unfortunate, but in the case of that ride stop, it could have been the matter of a major safety issue. Saving someone from being hurt is better than you experiencing the ride without a stop.
Originally Posted By Kennesaw Tom I"m not so sure of that... I think the CMs were backing the ride vehicles up to that point instead of the bottle neck being in the que area. You know how the CMs will back Pirates sometime to the burning village scene.
Originally Posted By ghosthost2001 We dont back up the ride as Cast Members, Its slower guests who cause the ride to back up.
Originally Posted By ghosthost2001 and with that comment I am referring to Pirates. We can not make the boats move until all guests are clear fo the ride path.
Originally Posted By leobloom Last time I rode POTC, the boats were backed up all the way to the Pirate with the cats (before the town-burning scene). It's nice to be able to take in all the details, but I'm also pretty sure that's not the way the ride was designed to be experienced.
Originally Posted By MPierce >> He's a black mut. Sort of a long coated black retriever/chow mix. But he was an SPCA rescue, so I'm not really sure. All I know for sure is that he has blue skin. I haven't been down there in a few years - planning to go within the next one. << I was just curious. I saw a lady with a Golden Cocker Spaniel in the park on my last trip, and wondered if that might have been you. That's the only time I've seen a service dog there.
Originally Posted By MPierce >> Last time I rode Dinosaur the ride stopped briefly just as our Time Rover was about to travel back to current day and ruined the experience. BAD SHOW! << Probably some inconsiderate guy at unload that got his designer sunglasses caught in the cargo netting in an attempt to get back to back rides!
