Originally Posted By HRM by the way... John_CM What area of DLR do you work in for Retail, if you don't mind me asking?
Originally Posted By Mr X >>>My guess, and it's only a guess, is that your reason for the difference in service is...money/salary?<<< Actually, no. In my opinion, the biggest factor is pride. Something that still does exist at Disney to a large extent (and which is why, although I do think TDR is top notch, I still say that all the Disney parks I've ever visited are superior service wise), but is lacking in the attitude of many of the McJobbers out there in America. Especially those who feel that the world owes them a favor, and that they are "entitled" to those jobs no matter how poor their performance. Beyond pride, I think that training is a key factor as well. Some have complained that, while the training programs have gone by the wayside largely at WDW, the quality of service has suffered accordingly. One thing I do NOT think is a factor is money, not in customer service. Let's face it, noone is getting rich in such jobs. Sure, they could work their way up (and many do), but if someone is behind a counter, or stocking shelves, or taking orders, they are not getting rich doing it. Whether or not they chose to do a great job anyway has to do with many other factors as above. I just don't think it has all that much to do with opression (though certainly, at some level, fear of getting fired does enter into a workers performance as well...assuming they care about the job).
Originally Posted By imadisneygal And you don't think that pride is linked directly to sociology? How so? How do you explain that Americans don't have pride while Japanese people do without including sociology? I am not sure it's a matter of pride as much as it is a difference in priorities. I'm not explaining this well, but my son just woke up from his nap. I'll be back!
Originally Posted By Mr X Pride in a job well done is pretty universal, I think. As far as priorities are concerned, I'd think a person involved with customer service work would consider the customer to be his/her priority, no?
Originally Posted By imadisneygal Yes, I would definitely agree that a person in customer service SHOULD consider the customer as their first priority, at least while actually working. I think that all too often that gets lost in office politics, economics, home issues, etc. I guess my overall point is that there isn't one true reason for the difference, it's complex.
Originally Posted By HRM >>As far as priorities are concerned, I'd think a person involved with customer service work would consider the customer to be his/her priority, no?<< YES, YES, YES... unfortunatly, it ain't always so... >>How do you explain that Americans don't have pride while Japanese people do without including sociology?<< Ok, maybe I'm taking this out of context, but I don't agree with this statement at all... And I'm not saying that Americans do have pride, or more pride, than Japanese people... I just think the statement is a set-up for all kinds of feelings... AND, I'm not saying that is what was intended by the Post. As you stated in #125, imadisneygal, "my overall point is that there isn't one true reason for the difference, it's complex." ºoº
