Originally Posted By DVC_dad <<<Now, I now what you are going to say, I should have gone to city hall and reported "Paul", but it was more than just one idiot, it was the whole crew. They were more interested in chatting with each other or counting minutes to their next break then doing their job. This is the caliber of employee you get with the crap wages they are paying. Complaining to City Hall would do nothing and only waste more of my vactaion.>>> ...so you decided to complain here instead? What can we do?
Originally Posted By DVC_dad I mean this honestly, I would write Iger a letter, hand written with a photo of your son. I am not kidding.
Originally Posted By Tiggirl I see no problem with Mr Snappy discussing the problem he ran into on his vacation here on the boards. This is a discussion board after all and Mr Snappy brought up his concern as well as his thoughts on why this might have happened. I agree with you that he should let Disney know about the situation if he is concerned by it and now that he has been told how to contact Disney from home, it sounds like he'll do that. I just don't understand people's frustrations when other LPers post concerns they have about Disney in general. He didn't say he hated Disneyland or that he would never return. He didn't bait anyone to try to start an argument. The reason and content of his post was pretty well explained in the title of this thread. I don't think he expected anyone on LP to DO anything about it... but just to have a discussion about the situation. ~Beth
Originally Posted By DVC_dad Beth, I am sorry. I guess my response was not made clearly. In my mind, when I conceived of my reply, I didn't intend it to be what you read it as. ~ Chris
Originally Posted By DVC_dad ...however, it is good to see that there are people here to do take up for those they feel are mistreated on the boards.
Originally Posted By Tiggirl Chris, I was slow at posting and didn't see your second post 22. All I saw at that point was that you were wondering why he was posting here and that was what I was responding to. ) ~Beth
Originally Posted By DVC_dad Good, seriously, I HATE it when I think I have offended someone on here. I am being serious, not sarcastic.
Originally Posted By Mr Snappy Everyone, Thanks for the suggestions. I like the one about the picture of my kids to Iger. The ironic thing is that I am not only a rabid DL fan, but also a Disney Corp. Stockholder (not a small amount either) and also an MBA bean-counter with an understanding of costs and marketing. I Letter to Iger might be interesting. As far as the comment about tickets costing $100, don't kid yourself...that argument is what they always try to bring out. It is true that there may be some pressure on the ticket price, but as I stated, alot of the extra expense of raising wages to an attractive level is the elimination of other costs. Don't underestimate how much it costs to train, train, train all of those employees who only stay a coulple of months. As far as the argument about unskilled labor...not as good a point as you may think. DL "unskilled" labor is different. DLR employees are very much CAST MEMBERS in the genuine sense of the word. These front-line employees are just as important to creating the magical illusion as is the castle at the end of Main Street USA. You have to have quality people to produce a quality experience PERIOD. If you give the same level of care as they do at Taco Bell, you get Taco Bell level service....Think about it, do you expect a "Magical" experience at Taco Bell?? of course not, you put up with the dumb kid screwing up your order because he is what he is, a dumb kid (or other) getting paid what he is worth. I am not knocking minimum wage jobs or unskilled labor, I was once one too ! The point is that your product (DisneyLand) is more important than a $0.99 value meal item. Pay to get good people and save the product. ...besides, you could always raise the price of the annual passports to $500.00 to pay for it
Originally Posted By Kar2oonMan In reading the original post, it sounds like the problem here might be a lack of supervision. A crew is only going to be as good as its supervisor in most jobs, and Disneyland is no different. Yelling and screaming at guests should only happen if they are about to do something to harm themselves or others, and as others have suggested, a few complaint letters are in order here, Mr. Snappy. Without good supervision, the level of pay is a secondary issue. That said, I would imagine working Autopia must be one of the most frustrating in the resort. Constantly trying to prevent guests from crashing into each other, on purpose or by accident, seems to me viewing from the sidelines to be an endless cycle. The cars don't behave like regular cars -- it's difficult to make the car move slowly into place, especially for kids, who have to really mash down on the gas peddle. Not to excuse the screaming and ruining the ride for your son by any means -- sounds like they need to get CMs with some basic people skills in those positions.
Originally Posted By hayden I got yelled at just before entering the area to get out my car quit , Im 54 and know how to drive the car did not run.. I had two of these idiots yell at me to push the pedal down .. I just let them have it and asked to speak to the lead and I refused to get out of the car which they pushed in as it did not run.. They were beyond rude and I can see where a child would get frightened . I was not happy at all and both times my grandson and I rode we had rude cast members just yelling get in the car , get out of the car no we want you on that side , You two over here , no can she ride with you No idiots we are two people, I did complain in writing at city hall and at the grand california I took pictures of the guys who were beyond just rude and let them down load them into a computer.. Yeah this area is out of control and I know it must be frustrating to work it but it is their job...
Originally Posted By Hans Reinhardt "I mean this honestly, I would write Iger a letter, hand written with a photo of your son. I am not kidding." I wonder how many letters Iger gets a year from upset parents.
Originally Posted By wahooskipper I worked a similar ride at another amusement park. I will never excuse bad employee behavior but working those rides is almost hellish. If the cast members can't handle it they should be put somewhere else...but I can understand the difficulties they go through.
Originally Posted By kmovies And to think, WDW only pays $6.75 per hour. I believe that DL is higher. But yes, people in general do not want to pay any increase in the ticket price. Every time it goes up, watch out, the boards go crazy.
Originally Posted By DVC_dad Hey, my son and I wrote a letter to Eisner a few years ago, and he certainly is LESS likely to reply, however HE DID and it was even handwritten. You just never know. Some (tho it be VERY few) letters do actually make their way all the way to the top. Iger gets far less letters from upset parents than you may think. Send it to him, the corporate address is on the website, and there is a specific address to his office.
Originally Posted By RAM1984 >>....Think about it, do you expect a "Magical" experience at Taco Bell?? of course not, you put up with the dumb kid screwing up your order because he is what he is, a dumb kid (or other) getting paid what he is worth. Pay to get good people and save the product.<< Excellent points!!!!!!!!
Originally Posted By DVC_dad I couldn't agree more with that!!! You are almost always going to get what you pay for.
Originally Posted By dresswhites i am sorry you encountered some bad cms. i have to say though, from my recent visits, the cms at disneyland have been great.
Originally Posted By SIR at X-S Tech Hope you write that letter to City Hall. If it's an isolated incident for these CM's then it's just gonna be a slap on the wrist. If it's indicative of a bigger problem, it will really help solve the problem, or at least start a paper trail. I generally share your opinion of how futile letter writing can be especially when a problem is so widespread as this. However, even if there are no consequences for this specific CM (which I would guess there would be), your letter will certainly be one more nudge towards making bigger changes at the Park. I hope your son gets over it. It's devastating when a kid first learns that adults can't all be trusted, and that the world is not as nice as they thought, and how awful for his "reality check" to happen at Disneyland of all places. Hopefully you'll have enough happy encounters there, that he'll recognize it as an isolated incident.
Originally Posted By SIR at X-S Tech Write to Matt Ouimet, not Iger. While Iger may see that something gets done, so will Ouimet, and it's his Park.
