Originally Posted By PlainoLJoe I didnt read the entire thread so if this was already stated sorry. But: No matter what your pay or discomfort with your job you never show that "on-stage" whether at disney or anywhere else. Noone is making anyone work anywhere. The castmembers are working there because they chose to. They knew the deal going in, they knew the pay, they knew the benefits, they knew the stress level. And if they didnt and it wasnt what they expected they should have found another job. Very simple concept to understand but the whiney "pay me to walk from the parking lot" cast members at Disney are probably the worst employees ever in the history of compensated work.
Originally Posted By PlainoLJoe but thats a mute point. If you accept a position at any job, you are agreeing to the pay. No matter what the pay you should do the best job you absolutely can. I understand people have bad days but that is no excuse to be rude. The basic point is this, if I was a manager and had an employee that agreed to work for me and I saw was not doing the best job they could, it would be time for that employee to move on. There is always someone else willing to work. Disney is simply not doing what it takes to get the right employees in there. Which could be pay or benefits or whatever. I am not arguing that they pay enough, cause they dont and their part time policies are rediculous but again, that is no excuse for an employee that has agreed to work there to be a bad employee.
Originally Posted By PirateJohn >>but thats a mute point. If you accept a position at any job, you are agreeing to the pay. No matter what the pay you should do the best job you absolutely can. I understand people have bad days but that is no excuse to be rude. I don't think you're following me here... When you don't have a large lot of people to choose from, you're going to be forced to hire a lot of lazy cast members. You either have to hire them or close attractions/stores/restaurants because you don't have enough people to staff them. >>The basic point is this, if I was a manager and had an employee that agreed to work for me and I saw was not doing the best job they could, it would be time for that employee to move on. I understand your basic point. My basic point is this -- the managers don't have the luxury of weeding out lazy cast members because there are far more lazy cast members than applicants to fill their position. If Disneyland were to get rid of all the lazy cast members in the park, they'd have to close half the attractions because they are simply going to be unable to hire enough people to fill their positions. >>I am not arguing that they pay enough, cause they dont and their part time policies are rediculous but again, that is no excuse for an employee that has agreed to work there to be a bad employee. I'm not saying this is an excuse. The problem is that Disneyland is forced to hire bad employees because there is nobody else to choose from. I agree that every cast member SHOULD be doing the best job they're capable of regardless of pay, but we're dealing with the real world here. Cast members too lazy and incompetent to be allowed out of the house unsupervised are being hired because Disneyland cannot pick and choose like it once could.
Originally Posted By SIR at X-S Tech I think you two are arguing semantics now, and clearly on on the same side. I'm bowing out- just be sure you write that letter.
Originally Posted By Mr Snappy PirateJohn "gets it" completely. PlainoJoe is correct as well, but I think you are missing the big picture. The old adage "you get what you pay for" comes into play with people as well. Why do you think these people are not working at IN-N-OUT for $10.00/hour? Because they can't cut it there. Either their work ethic or attitude procludes them from getting a higher paying job...but nothing to fear, you can go work at DLR and get away with a slacker attitude and poor work skills because they are forced to take anyone who will show up to work. BTW, PlainOlJoe, the term is "Moot Point" not "Mute Point"
Originally Posted By trekkeruss <<the managers don't have the luxury of weeding out lazy cast members because there are far more lazy cast members than applicants to fill their position>> I would say the managers and leads aren't doing their jobs well if they can't get "lazy" CM's to do the job that is being asked of them.
Originally Posted By PirateChick Maybe I am missing something but what is sending a letter to Iger going to do in the situation as well as sending a picture of the children? If you want to send a letter go for it but to send a picture of the kids seems like a low blow to me so to get sympathy points.
Originally Posted By Mr Snappy It puts a face to the situation and is harder to dismiss with a picture. Also, Iger is the man in charge, that's why he gets copied. It may not have a direct impact, but if enough people send in similar problems, it will be addressed.
Originally Posted By laughin-place my thoughts are that unfortunately the work ethic that was once taught by parents/school etc. is severely lacking in all aspects of the young'uns work life nowadays. It is only magnified in the situation you describe. But as a manager, I have seen it time and time again. Yes they can be weeded out, but I believe Disney is having a hard time finding sufficient staff numbers (whether caused by low wages or just lack of suitable candidates) and with all the labour laws it can be difficult to take action as quickly as one might want.... there is no perfect solution but putting it in writing will be the most likely way to have your concerns addressed.
Originally Posted By DisneyFreak96 It used to be that 'kids' where I lived would think nothing of moving to work at Disneyland. It was bragging rights to get as far as an interview, much less a job offer. This was in the 80s. Now, the same age group is telling me they would rather work at mini-marts, and that they have heard working for Disneyland is hellish.
Originally Posted By DVC_dad <<<Maybe I am missing something but what is sending a letter to Iger going to do in the situation as well as sending a picture of the children? If you want to send a letter go for it but to send a picture of the kids seems like a low blow to me so to get sympathy points.>>> Pirate Chick, I sent such a letter to Michael Eisner with my son, and not only did he read it, we got back a HAND WRITTEN reply ! The more squeaks he hears the more likely to get some grease.
Originally Posted By APL On behalf of the Autopia crew, I would like to apologize to you. I work the ride, and yes, i know the caliber we're dealing with here. When I first started a year ago, we had a lot of "old" crew members. As people move on, we get newer people that don't respect or understand Walt's message or plan. Am I perfect? Can I get frustrated? Yep. Being asked the same questions all day, then being yelled at for enforcing policies can realy frustrate a CM. You really should've insisted on seeing a lead. If it's any consolation at all, there've been many meetings lately in which the newer CMs are being told 1. Not to lean on stage. 2. Stop talking on track. and 3. Courtesy. Sorry again, hope next time your little guy can push the pedal down. (yeah it sucks)
Originally Posted By bean "Stop making excuses for bad cm's that don't really want to work at Disney, don't care about the guests and don't really want to be there. They don't belong. Seek out the really good cm's and thank them for a job well done." Exactly. There are many Autopia CM's that are happy to do their jobs. Yes they are under quite a bit of stress but realize that taking it out on a child is not the right way to solve it. It is necessary that Management be aware of who the specific CM was. Tis would help in evaluating the circumstance and at the same time to see if it is a requiring pattern of this particular person. I will give you a guys a simple example of a problem that was occuring at WDW. we had heard of a problem that was occuring at the Aliens Encounter attraction a few years back concerning a cm being extremely incensitive to children. Not much could be done at first since the guest would report incomplete information. It was one day when a person reported an incident of a child asking a CM some general questions abut the attraction. "IS the ride scary" "Is the alien real" "Does the alien eat the people" questions that a young child would ask and eventhough the Mother had re-assured him it would be ok the child was still curious but anious to ride it. The child happen to see the CM standing in the queue and asked him the questions. He was ignored. Mother noticed. The child asked again this time the CM rudely turned around and shushed the child away and told him to stop bothering him and that yes the monster was going to eat him. The Mother became a bit upset and asked the CM for his name. The CM gave it to him and responded with a "what do you think you could do" and walked away. After it being reported the CM was observed and the allegations investigated with a direct call to the family and a personal apology. It was later discovered that this particular CM had a recuring behavior and the situation was corrected. Now if the Mother had not known reported the name and aproximate time (to better pinpoint the actual CM) little could have been done. Simple pep talks to the attraction CM's could have gone in one ear and out the other with this particular CM.
Originally Posted By disneymomsons Mr Snappy...... write the letter, name the CM, and send TWO pictures.... hopefully your next trip will be better.... tell your kiddo it will be different next time... thank goodness the majority of the CM's are great ! We have never had a problem.......
Originally Posted By Loreigh So sorry to hear that Mr. Snappy. I remember the first time I got to drive my own Autopia car, I was more excited for that moment then I was when I tured 16 and got to drive a real car!! Hopefully his next experiance there will be better.
Originally Posted By DismayingObservation I had a bad experience with a CM this past weekend. I haven't reported him yet but I plan to via e-mail. Dude broke a deeply held personal rule of mine...he's lucky I didn't break him. No, I'm not that violent or stupid, but I really had to swallow my temper because he really crossed the line. At least City Hall was extremely sympathetic and I do plan on adding some good words about the young lady who assisted me as well as kudos for a couple of other folks.
Originally Posted By DyGDisney It's really too bad the a lot of the CMs don't care about the show like they used to. I love talking to the ones who have been around awhile. YOu can tell how much they love it.
