Candlelight Narrator? Any Idea Yet?

Originally Posted By juicer

What the heck it going on?

 

Originally Posted By DlandDug

Thanks Stacie.

It is 93 degrees in Anaheim today. So I suppose I should be thankful that I am not experiencing all this frustration out in the heat, but rather here at an air conditioned keyboard.

That said, there's really no reason that Disney, one of the largest communication conglomerates on the planet cannot process a massive number of fairly straightforward reservations. Especially in light of the years of experience they have with Candlelight. It is quite disappointing.

 

Originally Posted By Lisann22

Boy Howdy!

 

Originally Posted By juicer

I agree DlandDug - I guess I should call disney dining again - Good thing this my day off and I have nothing of real importance to do - But I sure can't do this on the 8th -

 

Originally Posted By DlandDug

For waht it's worth, here's the company (Certain Software) that is handling this reservation process:
<a href="http://www.certain.com/" target="_blank">http://www.certain.com/</a>

>>The Meeting Professional's Solution for Event Management

Certain Software's Register123 provides a proven technology solution for meeting and event management professionals. You get easy online registration, powerful housing management, integrated credit card processing, e-mail messaging, extensive reports - all this and more with the industry's most flexible and customizable solution.<<

Uh, yeah.

 

Originally Posted By DlandJB

Good grief -- they should have just gone through Ticketmaster.

 

Originally Posted By retlawfan

Important Notice
Due to overwhelming popularity we are currently processing reservations in the order in which they were received. You will receive a confirmation e-mail once your reservation and payment have been processed.

If you have not yet made a confirmed reservation we anticipate that openings will be available. We will reopen registration Wednesday, November 8 at 10:00 a.m. PST

Thank you


Yup! I got it too.

(But still nothing on the narrator! Ugh!)

 

Originally Posted By juicer

But why did the reservationist tell me to still keep refreshing - even though I told him of that message?

 

Originally Posted By DlandJB

It was nice having Dick Van Dyke as the narrator last year, but the highlight for me was the music.

Given this hassle, I'm beginning to think we should take our $150 (assuming there are still $50 places left) and donate it to a worthy cause that will give some Christmas cheer to a family that has nothing.

 

Originally Posted By DlandJB

Juicer, sometimes the operators do not get the messages right away...they are too busy taking the calls.

 

Originally Posted By juicer

I just got through again to Disney Dining and she just confirmed the Nov8th message - So it was like you said that the operator I previously talked with did not have the opportunity to get the latest info -
Oh well...I will try on the 8th at 10am

 

Originally Posted By DlandDug

Thanks juicer. You've saved me another call. (I have actually been talking to the on line fulfillment house! They are unwilling to commit to anything!)

 

Originally Posted By juicer

That sure blew 3 hours from my day

 

Originally Posted By juicer

Thank you DlandDug for all your info too!

 

Originally Posted By Smiley

Thanks to all of you for posting. I also talked to Disney Dine and the people at Guest Relations. I guess we just hope that everyone trying at 10 Weds. doesn't crash again. We are going to come anyway but it is so much easier if you can get reservations. We refuse to miss our Candlelight fix for the season. Hoping we all can get them.

 

Originally Posted By juicer

When talking with the disney dining people I asked when the registration page opens on wed at 10am - I asked if there will be very many reservations still open and she said "yes, there will quite a lot".
I hope we all get them too

 

Originally Posted By DlandDug

I will be there!

 

Originally Posted By Hound

Good luck to everyone! I hope to see you there.

 

Originally Posted By LilliBelle

I just got home and checked my email and I Disney Dining sent me an email at 3:37 pm. I have confirmation that I have dinner and tickets with my credit card being charged; only one of my cards, btw.

It showed that I had completed my order at 9:01:31 yesterday morning. Whew!

Thanks to everyone on this thread that posted what was going on! I really appreciated all the information.

Good Luck to those who will be trying on Wednesday!

 

Originally Posted By Smiley

Congratulations LillieBelle on getting your confirmation. We are hoping that we will be able to get Saturday as we have to go home Sunday to Vegas for work Monday. Good luck to everyone trying with us.