CM's being rude to our faces but we don't know it?

Originally Posted By Coachbagfanatic1

Nikki my parents have also taught me to kill them with kindness but sometimes for me it just does not work. Maybe when I am 80 I will get it under control.

 

Originally Posted By TALL Disney Guy

<Well the next time one tells you this, ask them exactly what they mean by that. Tell them that you lurk on stupidguesttricks.com and that they can't get one over on YOU!>

What would be funny is if that is actually a naive, innocent, happy CM saying it from their heart.

CM: "Huh?"

LOL

 

Originally Posted By NikkiLOVESMickey

<<What would be funny is if that is actually a naive, innocent, happy CM saying it from their heart.>>

And there is a good chance that the Cm just might be one of those "old fashioned" Disney CMs who believe they're supposed to say something like this and genuinely mean it.

But no, it's better to suspect them of insulting us because we saw it on a website. The early bird catches the worm, you know.

 

Originally Posted By DVC_dad

In ALL the trips I have taken to both WDW and DL I can only remember ONE SINGLE time when a CM was rude to me without cause. It was at the front desk of the Beach Club. I gathered my kids and quietly left the area. I gave the girl the benefit of the doubt and figured she was just having a bad day.

 

Originally Posted By alexbook

It's the Disney equivalent of the "Have a nice day" you get at the supermarket. It could mean anything, or nothing.

There was a thread a while back on things you say when you're mad and trying not to show it. My favorite was "Well, bless your heart," which I gather is fairly common in parts of the South.

 

Originally Posted By Mr X

I agree with Nikki, even if it IS true for a certain percentage of workers...it's a non-issue as long as they are being polite and doing their job.

And as for my experience, when I worked at Vista-United at WDW in the call center the operators were ordered to end every call with "have a nice day".

Which would have been fine, except they HAD to say those exact words or risk getting in trouble. "Have a Disney day", or "have a magical day" or anything else was no good.

So, they were rather resentful that they were forced to say that particular line, instead of just being naturally friendly and polite (what's wrong with "you take care too now, goodbye...or whatever, right?). And so many of them would say "have a nice day" with a certain measure of sarcasm, but that had more to do with the silly rules than the guests themselves. In general, they were very helpful people who enjoyed helping people have an even more special vacation in any way they could (and they got some DUMB questions lemme tell ya! ).

 

Originally Posted By tiggerdis_

Really, though if you think about it - how many people in the service industry say very sweetly to people who have been terribly rude - to "have a nice day". It's an excellent way to get rid of someone with out compromising yourself or having to stoop to their level.

 

Originally Posted By ADMIN

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Originally Posted By alexbook

Ah, I sit corrected.

 

Originally Posted By Chedstro

Just reporting an experience of mine while at WDW.

I was meeting a friend,she said, "Come to Guest Relstions, just had a bad thing happen."

Turns out she and her daughter were getting off of Mission Space and a cast member acting like a "car girl" was there. My friend, like she is prone to do, said to her daughter, "Oh is she real or an animation?"

Well, the Cast Member flipped her off!

Off to Guest Relations they went! Cast Member (who they pointed out worked for GM not Disney) was sent home for the day and we were given fast passes.

I could write this off to a person with no training having a bad day, except it was only 10 in the morning!

 

Originally Posted By melekalikimaka

Seems like flipping of a customer (expecially in front of a child) would be something that should get an employee sent home for good, not just for the day.

 

Originally Posted By jdub

"Car girl?"

 

Originally Posted By Chedstro

Yes, Mele we thought so as well!

 

Originally Posted By Goofyernmost

Actual gestures of hostility are one thing. Hidden meanings in a statement are quite another.

Do as you please but I for one refuse to read different meanings into every phrase I hear. I had a wife that did that and her paranoia finally got her hospitalized. How awful would life be to be in a constant state of "what did they mean by that"?

So, if they do or if they don't, if that what it takes to prevent them from going postal from all the rude, demanding, nasty people they have to deal with everyday, it seems like a minor allowance. Instead of worrying about it, go on CoP where there's always a great big beautiful tomorrow and remember that unless you were one of the people I just described above that is not what it meant. If you were, well you probably deserved it so let it go. Have a nice day!

 

Originally Posted By Goofyernmost

^^^^Hmmm! What did he mean by that??? ;-)

 

Originally Posted By Mr X

Goofy...your sarcasm is hardcore!

I like it.

Sorry to hear about your X?-wife, if she ended up in the hospital over that sort of thing I can only imagine it was a serious illness!

Personally, I suffer some from "what did they mean by that?" syndrome...but it really is not worth worrying about right?

Maybe they meant nothing at all?

Or maybe, "have a nice day" is just "have a nice day".

p.s. sorry I screwed up your other topic. I thought the theme was "defend Nikki", and I posted as such...before I had a chance to explain that (my mistake), you closed the thread. Smart move though, I understand why you did it (after re-reading).

The "p.s." paragraph was just an off topic comment...everyone but Goody please disregard.

 

Originally Posted By TALL Disney Guy

That Goofyernmost, always keepin' us on our toes!

 

Originally Posted By Goofyernmost

Mr. X, do not worry about that "other" thread. I closed it because I could see it was going to escalate into a ongoing verbal peeing contest to prove who was right and who (or possibly whom) was wrong. It was not going to have an end. In an effort not to see that happen I closed it. Not a popular move from some quarters but I felt it was right. Thanks for your support.

I'll take the sarcasm remark as a complement although I'm sure if I tried I could read all sorts of meaning into it. Tee Hee! If you think I'm bad you should meet my sister and my daughters. Even my 5 year old grandson is good at it. It's a gene thing.

 

Originally Posted By Coachbagfanatic1

You guys are correct. Can't worry about the hidden meaning behind what someone says unless it is profanity than we have a different situation.

Goofy - That's said about your wife. I understand about paranoia as something happened to me during my child hood. It's a horrible thing to go through. I thank God that I was able and am still able to deal with the situation.

 

Originally Posted By Brian Noble

If the CMs need to have their own little private joke to keep sane at the ridiculously low wages they are paid, in the face of ridiculously unreasonable expectations that some guests have, I don't begrudge them.

Plus, as Freud may or may not have said, sometimes a cigar is just a cigar.