Originally Posted By TDLFAN Totally agree with you on this Spirit. If Disney was tougher on their guests, a lot of people would not get away with the things I have seen guests do in the past 15 yrs.
Originally Posted By Spirit of 74 ^^Will do. I am so looking forward to seeing that place soon. But not as soon as DL ;-)
Originally Posted By WolvesTwilight When I worked at a resort a guest got very angry at me for following Disney policy on something. He was very angry and failed to follow instructions I gave him. He was yelling and shouting, making threats and using obscene language toward me and my fellow cast members. My manager on duty had him escorted off property by security. It DOES happen, I've been a witness of it.
Originally Posted By TDLFAN That kind of stuff never happened when I was a CM. Only those who were caught helping themselves to cash would get fired, but for the most part... CMs were extremely polite and nice to guests and one another.
Originally Posted By WolvesTwilight I was polite. =) You should see me. I love making a guest smile, its part of the perk of working for Disney. Making guests happy is a fun part of my job, watching a child brighten up if I give them a sticker, or seeing the smile on an adult's face when I can answer a very serious Disney question. (For example, I had a guest today ask me about Song of the South, and explained why the company doesn't release it in the United States. She was so happy we got into a long talk about Disney and she ended up being a member of the infamous Disneyland club 33.)
Originally Posted By WolvesTwilight Now that would be telling. =P I work on Main Street if that helps, but don't ask me to single myself out by name.
Originally Posted By TDLFAN I just asked for the dept. and not the personal stuff. But you remind me of myself in my days at the Columbia Harbor House, and later at the Contemporary's Guests Services desk.
Originally Posted By WolvesTwilight Whoops. Rereard my post, didn't mean to come off as hostile. Its hard for me to project tone at 4 in the morning. And thats good. =) Its nice that someone can relate to me and understand why I do try to defend the company I love to work for.
Originally Posted By Spirit of 74 <<It DOES happen, I've been a witness of it.>> That's encouraging to hear. I just wish it happened a lot more than it does.I have seen far too many guests engaging in boorish behavior, sometimes bordering on illegal if not unsafe and CMs appear afraid to do anything and when asked they're afraid to lose their jobs because Disney always seems to take the guest side.
Originally Posted By Spirit of 74 <<Now that would be telling. =P I work on Main Street if that helps, but don't ask me to single myself out by name. >> Perhaps you can ask Dan Cockerell why he's turned Main Street's east side into one giant World of Disney crap store? That's very sad and not at all what Main Street is supposed to be about.
Originally Posted By TDLFAN Even HKDL has one up on the MK in that regards..as they have one "attraction" on their Main Street: The DL Story at the Opera House. What has the MK got in that regard??? And the VMK game machine at the former Cinema location does not count.
Originally Posted By WolvesTwilight Well... Main Street in the MK is going over some major changes this year. =) I'm not allowed to say what, but Main Street East will hardly resemble what it looks like this year. And most CMs who come to the company don't know about the family area policy where foul language isn't permitted. They hardly know a guest isn't supposed to even touch us, including our pin lanyards. In the end, Disney doesn't educate on how to handle roudy guests beyond calling a manager. I didn't even know until I had my unfortunate situation where I was berated and another CM was almost hit.
Originally Posted By DVC_dad <<<you remind me of myself in my days at the Columbia Harbor House>>> Um hum... not an expert huh?
Originally Posted By DVC_dad So Spirit is the fish quality the same today as when you worked there or is it different?
Originally Posted By jkayjs Haven't been on the boards much as of late. Is vb really not coming back? I always enjoyed his input. I've read all the posts and have been somewhat surprised @ no admins. Now before anyone takes this personally I'm just refering to Community Standards. I thought personal attacks fell under that umbrella. This thread didn't interest me so I didn't post till I saw what Spirit wrote about vb. It's a great loss if he's really gone.
Originally Posted By Spirit of 74 ^^That is indeed the case. I've dined at CHH many a time, especially back in the 70s and 80s when it was really good. But worked there? Nope.
