Originally Posted By trekkeruss <<Take a visit to TDL, which is about to turn 23, if you believe this.>> I have been to TDR on two different ocassions. Yes, the parks there are maintained very well.
Originally Posted By vbdad55 Can't be O-Town as he always used combinations or CAPS and lower case -- and actually had a point to his posts, even if not always perfectly stated.
Originally Posted By LuvDatDisney ^^And I remember when Disney maintained its Florida parks like that too. Most people have little (if any) clue about what's been lost as WDW has been overbuilt.
Originally Posted By vbdad55 They might be better of than those of us who are 25 + year annual or more visitors......
Originally Posted By trekkeruss <<Most people have little (if any) clue about what's been lost as WDW has been overbuilt.>> I don't think the size of WDW has much to do with it's maintenance. Management just needs to put more emphasis on it... as they have done in the last couple of years at DLR.
Originally Posted By Kennesaw Tom When I think of good service, Disney doesn't immediately come to mind. After just returning from "The World" I can honestly say I believe Disney's biggest problem is that its disorganized. When I was initially making resevations for my trip, I scheduled Magical Express as well as made a special request for the headboard of one of the beds in my resort room to be elevated between 6" to 12" higher than the footboard as one member of my party has acid reflux. I was told my Disney resevations that it wouldn't be a problem. I then called POR and was told that they could accomidate this request with no problems but that resevations for rooms would get to them five days prior to quest arrival and I should call back five days prior to my arrival. So five days prior to my arrival I called POR and repeated the request. I was told "this time" that the beds at POR are bolted to the walls and the only thing POR could do was to elevate the mattress 6" to 12". I told them this was fine. They did infact see my request in the computer under the initial resevations. OK, now its arrival time. We arrive and are told room is ready. We remind the front desk as to the request. No problem they say. We get to the room. Nothing has been done to the bed. The headboards are not attached to the wall. We have one big Orlando phone book and just need one more phone book and we can raise the headboard ourselves. Not a big deal we figure since we are going to hit the EPCOT anyway. So we call the front desk and remind them of the request. We are told they will get this done while we are in the parks. So we go to EPCOT and get back around 11pm. Nothing has been done to the bed. We stuff pillows under the "head" of the mattress and that member of our party is happy. The next day we call quest relations and are told they will get to it. And they did!
Originally Posted By Kennesaw Tom OK, now checkout. When my party arrived at POR we were told while exiting the Magic Express that information about when we should catch the Magic Express would be slipped under the door during our last night at the resort. OK so its the last morning and we are ready to check out. Nothing under the door. We head to checkout. Checkout was fine. We get in one line to get seat assignments for our flights home. Not a problem. Then we go to leave our baggage and are told that laptops must be left with the front desk. The baggage people also ask us for the information regarding Magical Express, which we don't have. So we head for the front desk, they take the laptops, and tell us, and I quote "Disney's Magical Express bus leaves on the hour, every half hour. I ask if that means it will leave at 5 pm or 5:30pm and I am told it will leave at 5:30pm. OK so on the hour, every half hour really means it leaves every half hour after the hour. Anyway this whole process of going to multiple lines and talking to various people at the front desk took at leave a good 45 minutes that we would have preferred to spend elsewhere enjoying "The World". The whole process seemed so disorganized to me. It didn't seem that anyone knew what the other cast members at quest relations, baggage claim, Conceirge, Disney's Magical Express knew what their counter parts were doing.
Originally Posted By Kennesaw Tom Third episode ( and this really got me angry ). On the day before I was leaving I called the Disney Florist and ordered four bottles of Chamapgne and Mickey flutes. I explain I am staying at POR and will be leaving the next day and will be packing the Champagne and flutes in my luggage. I already knew that the Disney Florist is on POR property so shouldn't be a problem. They say that they will have it all ready and will leave it by 3 pm at the front desk as they do not always deliver to the room. That day my party spends the entire time at the parks from 7 AM ( early entry into EPCOT ),till midnight at the MK. We get back at the resort at 1 AM and are told at the front desk that there is nothing waiting for me. Nothing in the room notes on the computer. Since I'm leaving the next day I know I will have to call Ameican Express and put a hold on the order. Disney doesn't ship alcohol. So we get back to the room and find one bottle of champagne and flutes wrapped up in a basket. And the other three bottles and 6 flutes wrapped up on a cardboard tray with a bow and everything. This is all completely different from what I had requested. I was however VERY VERY happy to get the champagne and flutes. Oh course I had to tear everything apart to get it to fit in my carry-on. Fortunately the bag boy put a sticker saying "fragile" on my luggage so no one would put anything on top of it. I just thought the whole thing was pretty disorganized. And had the Disney Florist notified the Front Desk about the delivery it would have spared me from nearly having a stroke. NOTE* If you are my Secret Pal for the Winter Bash 2006, pretend your Dory and you don't remember reading anything about champagne or Mickey flutes!
Originally Posted By Jim in Merced CA Some shoddy service there, Kennesaw Tom, no doubt about it. We used to refer to those things as 'attention to detail.'
Originally Posted By vernb SERVICE GOES BOTH WAYS. YOU CAN'T EXPECT TO TREAT DISNEY EMPLOYEES LIKE GARBAGE, AND GET THE GREAT EXPERIENCE YOU WERE LOOKING FOR IN RETURN. TOO MANY TIMES WILL AT WDW WE WATCHED PEOPLE BEING COMPLETELY RUDE TO CM'S AND AFTER THE CM LEAVES THEY MUMBLE ABOUT HOW DISSATISFIED THEY ARE. WORKING IN CUSTOMER SERVICE ITS REALLY HARD TO GO THAT EXTRA MILE WHEN CUSTOMERS ACT LIKE YOU ARE TRASH FROM THE GET GO.
Originally Posted By Kennesaw Tom I have to agree vernb that its not kewl to treat anyone with disrespect. I happen to work in customer service and understand this completly. I can also sympathesis with case members who are having a rough day but the show must go on management constraints. In defense of myself I didn't write about any incidences where I had an altercation with a case member. I simply mentioned situations where there was disorganization. No one works in a vacume. I would think that Disney resort services would be more organized. Particularly around quests requests and checkout.
Originally Posted By Kimrue Is Loudrock for real, is this person joking...I'm glad whoever this person is finally typed asian's instead of archie bunker "orientals"...
Originally Posted By Kylesmom Scotch is whiskey, Orientals are rugs and people who type w/ the caps lock on should be banned.
Originally Posted By LuvDatDisney Kennesaw Tom, I'm not surprised at your experiences. Disney guest service has become very hit or miss in Orlando. You can still get great service, but you can also get terrible ... more often than not, it'll jusy be OK.
Originally Posted By Kennesaw Tom I should really write about some of the stand out good experiences I had. For example eating in the Brown Derby at MGM and Italy in EPCOT, the service was outstanding. I also experienced some great bus drivers that kept us all entertained while transporting us from place to place. My room at POR was kept spotless. I swear that matience at POR custom made wodden blocks to elevate the head board of a bed for one of the members of my party.
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Originally Posted By DeadMansChest I found the Brown Derby a little tough with really young kids. The food and service was great but the kids...it just seemed to be a more adult type place, maybe I misread but felt a little outta place with small kids.
Originally Posted By TDLFAN I find it somewhat facinating that those of you who make a point of staying ON property sing the virtues of the WDW Cast, while some of us who just do the WDW parks can't seem to find too many CMs who are knowledgeable about the product or the parks layouts, or who look decently good and well fitted in their costumes. Of course, this doesn't apply to ALL of the cast...as there are few who still make Disney proud (mostly the college kids from out of FL), but the rest of the cast as stated by LuvDisney is a hit or miss. I have received more commendable service at McDonald's on several ocasions over the last few times I have been to the MK.
Originally Posted By fkurucz >>Orientals are people too so do not call them rugs as that is insulting.<< It is my understanding that people of eastern Asian ancestry do NOT like to be caled "Oriental".
Originally Posted By LOUDROCK Let us see...... a person from Malasia should not be called "Oriental" But it is ok to call a person from Norway "Scandanavian" But it is ok to call a person from England "British" But it is ok to call a person from Guatamala "Latin" ("Latina" or "Latino")
