Originally Posted By DlandDug >>There was a time Disney did not need taking surveys from guests.<< I believe that was back when Walt was alive and giving the orders. He mostly got it right, but also had some major misfires (Mickey Mouse Club Circus, anyone?). The sheer number of surveys taken in the park do seem a bit excessive. But most of the times when I am asked my opinion, it's about things I care about. I have NEVER been asked about attractions, either existing or proposed.
Originally Posted By Bellella Yeah, the Mickey Mouse Club circus was a bit of a misfire. So was Holidayland. But they tried. Man, how they tried.
Originally Posted By DlandDug Found this interesting quote from Rolly Crump, discussing the creation of the old Knotts Bear-y Tales attraction: >>...they brought in an outside marketing firm to market the ride. They wanted to test it and find out if the public liked the idea, which I did not agree with. I said, “You know, Walt Disney never test marketed anything. If he felt it was a good idea, he just went ahead and did it.”<< <a href="http://www.yesterland.com/bearytales.html" target="_blank">http://www.yesterland.com/bear...les.html</a>
Originally Posted By tashajilek I wonder the the CM's givng the surverys get commission onn each survery making them pushy?
Originally Posted By Bob Paris 1 I don't know if they would get paid per survey but they probably have a quota per hour they must perform. Otherwise they'd just be hanging out at DL, people watching.
Originally Posted By CuriousConstance That must be why that guy gave me a look when I politely turned down a chance to give a survey. I usually will do it, but it was late and we were all tired and had to walk back to the hotel.
Originally Posted By tashajilek I always wondered what first timers visiting DL think about seeing surveyers when they first walk in? I think it's a bit tacky.
Originally Posted By CDF2 "The insane number of surveys that have popped up over all facets of society recently (it started about 5-6 years ago, but has gotten ridiculous in the last 12 months) really proves that American companies no longer want to exceed expectations, but only strive to meet the lowest acceptable threshold" Interesting viewpoint - not exactly sure if I would agree with your reasoning but having lots of customer data allows a company the option of either looking to exceed expectations or determining the minimum level of customer acceptance. I'm sure most companies are much more cost-conscious these days as opposed to just blindly following the old Nordstrom model of do whatever it takes at whatever cost to keep customers happy - one just doesn't really know what a company policy is "behind the scenes" as opposed to what they profess to the public.
Originally Posted By crapshoot I'll tell you, we were approached at both DCA & DL for surveys last Thursday. We graciously declined both. The CM in DCA was very nice about it and wished us a nice day. The lady at DL was visibly exasperated with us declining. Sheesh what a grouch.
Originally Posted By Jim in Merced CA Maybe Disneyland should have face characters do the surveys... The Mad Hatter approaches you and, doing his impression of an impression of the voice of Ed Wynn, he asks for 'just three minutes of your time, doncha know...' That's crazy. So crazy... It....just.....might....work!
Originally Posted By crapshoot <<So crazy... It....just.....might....work!>> Especially if it garnered both a photo and autograph.
Originally Posted By danyoung >The Mad Hatter approaches you and, doing his impression of an impression of the voice of Ed Wynn, he asks for 'just three minutes of your time, doncha know...'< I do a fairly passable Ed Wynn. Maybe I should be doing the surveys???
Originally Posted By crapshoot <<I do a fairly passable Ed Wynn. Maybe I should be doing the surveys???>> Hey, I can pull off an Ed Wynn voice too. Only it takes a Downtown Disney pub crawl starting at Trader Sam's and finally ending up at the Hearthside Lounge.
