Originally Posted By RoadTrip Hey... it IS California.... I'm SURE it was for medical purposes only! ;-)
Originally Posted By amazedncal2 Interesting thread here. Mickeymoustclub I think you deserved at least a followup call on your house phone from the "management" wishing you a magical rest of your trip. This was different from a room not being ready or wanting to switch rooms because of noisy neighbors. This was a mess up on their part loud and clear. I find that of the three DLR hotels we get the best and friendliest service at PPH. I guess that would go along with your thoughts of the value resorts at WDW.
Originally Posted By RoadTrip I room that smells vaguely of pot is a bigger screw-up on Disney's part than a room that was never cleaned after the prior guest left??? Okey Dokey then!! Besides... given the problems hotels have today with bedbugs, it is possible that a pest control firm had been brought in recently as a preventative measure, and and this woman was just particularly sensitive to the smell. In that instance Disney would be getting blasted for doing the right thing!
Originally Posted By Mickeymouseclub We actually entered 3 different rooms mine and theirs(consisting of 2 ) The only one that smelled like that was the problem room. Also do not forget about the $250 clause you initial upon check-in that you will accept responsibility for smoking smell of any kind! I think that is why they wanted me to stay in the room and wait for housekeeping 40 minutes. Did they want to determine the source or the blame? I think it is interesting within 2 weeks I had problems that were upsetting to me on 2 different vacation stays at Paradise Pier and the Disneyland Hotel. I am not a local. They desire a resort guest that visits from the Midwest,etc. That is why they have built a Resort and not a theme park for afternoon visitors. I would not give them 4 or 5 star treatment in a guest survey...
Originally Posted By Mickeymouseclub And guess what Alert to Disney: In the Friday USA TODAY newspaper an article : A Look at other states' booking patterns shows residents of Los Angeles and San Diego are more likely to book a hotel in Las Vegas than their California neighbors. I think I also mentioned this in my trip report titled "Would this make you mad?" concerning Carsland Opening and Paradise Pier.
Originally Posted By Mickeymouseclub I appreciate everybody responding their opinions because it helps me to figure out different aspects. I also am a veteran Disney guest. I can ignore the intense crowds and the irritations and still have a lot of fun. And Carsland is a lot of fun and i think the crowds and people are part of the show. For the opening day waiting in line the family in front and behind me "adopted" me because I was all by myself and we all hung out together and got FP's for the entire group while others rushed to stand in the line. I enjoyed listening to their tales of the crazy 24 hour leap year party which gave us all tremendous respect for the way the cast members handled the crowd that morn for the open! I really need to write a separate fun trip report.
Originally Posted By Mickeymouseclub i just realized I forgot to mention that the twinkling lights did not work when we entered the room also. So we pulled out the bedside table to make sure it was plugged in and found a pair of old shoes! I was wondering why nobody thought I should be complaint about these problems...LOL
Originally Posted By RoadTrip I think you had every right to ask to change rooms. My only thought was the fact that the front desk never apologized seemed to negatively impact your vacation more than you should have let it. Face it... how sincere are front desk apologies anyway? It seems crazy that it took so many staff before finding one with the right key to re-enter your room. On the other hand, be glad they didn't just let you go about your business promising to check the room and deliver your coats to you. The last time I stayed at the DLH my wife forget a very expensive bathrobe hanging on the back of the bathroom door. We called as soon as we got to our hotel in Vegas and asked if housekeeping had turned anything in. There is NO WAY the bathrobe would not have been seen by whoever cleaned the room after we left. They said no, nothing had been turned in. The housekeeper now apparently has a very nice bathrobe. Be happy the same didn't happen to your coats. We never received any type of apology for the incident from anyone. The last time I visited DL we stayed at the PPH. I agree that the service there was better across the board than it has been at the DLH during prior stays. Maybe because the PPH realizes they are the least popular on-property hotel and tries harder to make guests happy.
Originally Posted By DyGDisney We found a half-drank milkshake in the fridge once at Fairfield Anaheim Inn. My dd, about 7 at the time, was super happy that they had left her a milkshake. :/ In that same room we found a pubic hair in the bathtub. I did call and had housekeeping come in and reclean the tub, because...GROSS! But I always carry clorox wipes when I go to hotels and wipe down things like the remote, faucets, lightswitches, etc. And hotel room carpet; don't even get me started! Not much we can do about that, but I wouldn't let my kids play on the floor.
Originally Posted By DyGDisney BTW, MMC, in post #5 I was in no way insinuating that your family were the ones smoking pot in the room. When I said I could tell if someone was smoking it around me I meant I would recognize the smell.
Originally Posted By KCCHIEF Ok....I was never going to tell this.... But....last trip to DL..stayed at Carousel....always stay at Embassy Suites South....but no availability...anyway.....upon entering room.......(gag)......my 11 year old plops himself down on one of the beds and says...."what is THAT?" THAT turned out to be a stain left by a male...... Call to manager who arrived with housekeeping...and all linens....on both beds were changed......disgusting.....there is no way that someone who made that room up would not have seen that.
Originally Posted By DyGDisney Ummmmm, EWWW! I knew a woman who worked in housekeeping at a hotel when she was young. She said they only had so much time per room, and they wanted time to watch TV, so they would only change the top sheet and leave the old fitted sheet on. As an adult, whenever she goes to a hotel she immediately spills a drink on the bedding so they have to replace it with all fresh bedding. Camping anyone!!??
Originally Posted By Disney Joy I would have expected a call or a sorry from WDW. I had a issue where I reserve a dining reservation and the lady charge the wrong amount. By the time I found out the charge and called back there were no reservations. I think it was for HOOP DE DOO. I ask for a sup. The sup got me my refund and a reservaton for HOOP great seat. This was before I arrive at the hotel. I was most impress when I arrive to my room I had a large Mickey Mouse stuff animal and flowers, an ink pen and case and a WDW notebook with leather covering. I was staying at POP. So yes I would expect a little comment. Hey they spoiled me. lol Maybe just maybe they looked me up and see how many times I come there ? are maybe I just called at the right time. I was over impressed.
Originally Posted By Disney Joy I remember a decade or so ago before DCA. I stayed at DL Hotel. I booked the room off web pictures, it was my 1st DL hotel stay. Checked in and the room looked like old motel low grade. I went the the front desk and ask for a refund. They gave me a suite. Relly the picture on the web was not from DL hotel at that time. *** Now my DL trips are off property. Going this year staying at BWPPI. DL is too high for me. WDW always stay on property. ** yep I expect sorry HAVE A REST OF A MAGICAL TRIP.
Originally Posted By amazedncal2 RT, not sure if your Okey Dokey was meant for me but if so.????? Not sure what your unclean room reference was about either.
Originally Posted By KCCHIEF DYGDisney....interesting enough.....while the manager and housekeeping staff were in our room that nite.....the manager got called away....the housekeeping guy told me....sorry, about your room....but, they only give us a limited time per room... i just said..ok....but, I was thinking....yeah...never staying here again...
Originally Posted By Mickeymouseclub I would just like to ask some of the "cast members"; especially the executives What are your expectations when you check into a hotel? Was the experience ...looking for another word besides magical...were your expectations met?
Originally Posted By RoadTrip <<RT, not sure if your Okey Dokey was meant for me but if so.????? Not sure what your unclean room reference was about either.>> I thought your comment <<This was different from a room not being ready or wanting to switch rooms because of noisy neighbors>> was in reference to my story about being given a room at Wilderness Lodge that had not been cleaned after the prior guests checked out(obviously the room was "not ready" for the next guests...us). In my opinion being given a room that had not been cleaned was at least as big an error on the part of Disney as being given a room that smelled as if someone had previously smoked in it. If that was not a reference to my experience sorry for misunderstanding.
Originally Posted By Mickeymouseclub A long time ago I entered a room that I was just given room keys for and the gentleman in his room looked happy to see me until the 2 children behind me also entered! He was good looking too! Thank god he was still in his suit and not birthday(suit)...
Originally Posted By tashajilek ^^^^ LOL. Im sorry for your experience MMC! I had better customer service at a Motel 6 sadly. A few times we had noisy neighbours and we were given a free room and another time a voucer for a free room for any other Motel 6 location. One time at a cheaper pricelined hotel my husband left his expensive electric shaver in the room and the hotel sent it back to us in Canada paying for the shipping and everything. I would be really mad paying $250 a night for a room and getting pretty crappy service.
