Originally Posted By Lisann22 Well, after all this it might be a case of screwing up who they charged what to only. We shall see.
Originally Posted By deadmentellnotales yeah if it happened once, but it sounds like it happens alot enough that I'm sure the profit lands on their side of the mistake
Originally Posted By jagz96 I'm just curious. are you seeing multiple charges from the hotel it self or other charges. I stayed there the first week of june. so far ive only seen one charge that was correct. Thanks for the heads up,
Originally Posted By 4Disnee I wonder how many people have stayed there and not noticed the extra charges. That is a real stink that you guys had to go thru that. We were thinking of trying there but not now. Thank you for the scoop I really appreciate it.
Originally Posted By LogDog I still plan on staying there when I go in November, however my eye will be on them very closely. When I first made reservations, I made it for 7 nights. The numbers weren't adding up right, and discovered they were charging me for an 8th night as well. We've adjusted our plans slightly and will only stay there part of our trip, so I called back to reduce it to five nights. No problem, but I did the math over the phone and they were trying to charge me for 6 nights! I made sure they were only charging me for the five I was asking for, and it pissed them off I had caught them. I think they might try this trick quite a bit, and most people wouldn't think of adding up their bill. I would definately check your receipts first.
Originally Posted By Disney Joy LogDog ~ you're already off to a pretty bad start with them, and you're still going there ?
Originally Posted By LogDog I know it sounds somewhat ridiculous. Right now, we're getting our suite really cheap. In a few weeks I might shop around for some better rates, just don'e have a lot of spare time right now (I know, enough time to post on a message board). My parents stayed there recently and had no problems at all.
Originally Posted By Pixie Glitter Okay. I want to clarify something. No fraudulent charges were made on this particular visit that I can determine. Many, many screw ups and examples of horrendous customer service, yes. Certainly plenty to warrant never staying at the Desert Inn again. But what happened with the charges is that the desk clerk charged quincytoo the amount she requested he charge when she checked out. The rest was to be put on my credit card a few minutes later when I checked out. I specified who I was and asked them to put it on my credit card. Received a "paid in full" receipt which showed the two separate and correct charges. But as we later discovered, they charged quincytoo instead of me for the second amount, in essence charging her for the entire amount but in two separate transactions. Quincytoo talked to Carlos the manager yesterday, and it appears that he has reversed the second charge to her card. I talked to him today and authorized him to charge my card for the remainder of the bill, minus a small discount I verbally beat out of him for the absurdly bad accommodations and incompetent and/or rude customer service. So despite the fact that I had a perfectly acceptable stay there this past October (rooms were fine, service was fine), I will never stay there again. No matter how cheap it is. They just dropped the ball too many times in too many ways this time.
Originally Posted By Disney Joy That is just too many different people - different times - too many for me to ever go there. I can see a mistake every now and then, just imagine every time no one checks - an extra charge or so. They are racking up the dough.
Originally Posted By juicer I'm sticking with the Best Wesern Park Place Inn! (unless I splurge on a DRH)
Originally Posted By SuzieQ That's where I've got my next reservation! I've had a great experience everytime at PPI
Originally Posted By Disney Joy I think I am sticking with Red Roof - I will see after my trip this August. I haven't been there in 2 years now. Last year was CCI and the year before was paradise at the Grand. They had a excellent speical going then.
Originally Posted By SuzieQ We love the Grand. This weekend, hubby says, "Why aren't we staying there?" I said $280/night. "What are we paying at Embassy?" 2 free nights, one at $159, one at $149. "Oh. We don't need the Grand this trip." LOL!
Originally Posted By Lisann22 Yeah, my godson always says Nina I like when we stayed here (meaning the Grand. Yeah so did I kid but Nina hasn't hit the Lotto lately.
Originally Posted By raer In the AAA magazine there is an add for the Desert Inn. Makes me want to contact AAA regarding them.
