Kids being shaken down for money at RCCT

Originally Posted By PirateJohn

>>Bravo John! The castmember always comes first before the customer.

HOW DARE YOU!!! You should be ashamed of yourself. I did many, many guest control shifts and ALWAYS put the guest first. But the part I put first is safety. I would never compromise safety for anything at all, and yes often that meant I had to be loud.

But you seem to think that my working myself to the point of exhaustion is tantamount to putting myself in front of the guests. It's people like you that make me very glad I don't have to work there anymore.

 

Originally Posted By YourPalEd

Sometimes people are so tired they just plop down on a bench. But honestly i think if it makes you feel better you should always follow your first instincts, and be safe first. You can always appologize for your rudeness later, because you were protecting your children.

 

Originally Posted By PirateJohn

What you call rudeness I simply call direct and to the point. When you are dealing with literally over a thousand people per minute, you just don't have time to go up to everyone individually and quietly and calmly say, "excuse me, but you are standing in an emergency walkway..." and so on.

Seriously, if you don't like the way guest control is being done, I would be very curious to know exactly how you would handle things differently. Keep in mind the sheer volume of people you are dealing with and exactly how loud it is in the area and the simple fact that a lot of guests are going to completely ignore you.

 

Originally Posted By YourPalEd

When the show starts, i would switch to a fresh set of crowd control cm's that are trained to quietly deal with the guests still wandering around in the dark.

A 12 minute break for the other 3/4 of crowd control. Then have everyone get in place 5 minutes before, and switch back to loud mode, when the lights go up.

 

Originally Posted By YourPalEd

a lot of stuff has been done by the way, like i say i never go there anymore, but i've noticed a few things.

Less curbs, less flower areas, cause as soon as you kick one guest out of a fenced in area, another hops right in.

It's a tough job i know it. hee hee ha, are you happier now?

 

Originally Posted By PirateJohn

>>When the show starts, i would switch to a fresh set of crowd control cm's that are trained to quietly deal with the guests still wandering around in the dark.

Again, I want to know how you think it is even possible to quietly deal with over a thousand people per minute and still manage to keep the walkways clear.

 

Originally Posted By YourPalEd

You could line the walk ways with embeded blinking blue lights ala the ones in front of California soarin'. You know, the ones used for landing airplanes, but they do not have to be quite that bright

Put them on both sides of the walkway, a three section light so that it could be an arrow in either direction.

Have them turn into two light arrows and blink in the direction you want people to go, so they have paths to follow in the dark, like airplanes landing.

 

Originally Posted By Autopia Deb

Who are you kidding?! Blinky lights controlling the unruly mob that "guests" become during parade and fireworks time.
It is to laugh.

I'm with Pirate John on this one, you may not like the way the CCCMs do their job, but they do the best they can in a stressful situation.

 

Originally Posted By PirateJohn

Are you joking, Ed? Please tell me you are.

You seriously think that the same guests who jump over railings, cut in line, and ignore "Exit Only" signs are going to pay any attention to lights?

 

Originally Posted By berol

He forgot to mention the electric shocks.

 

Originally Posted By PirateJohn

Ah, now I could live with that... >

 

Originally Posted By YourPalEd

You hypocrite. I take offense at your treatment of guests!

I knew i was right, you have no right to be working at disney in any function!!!

You are a defeatist!! Defeatism is why YOU are a failure at guest control.

Problem solving is an additive process not a censoring,blocking, and denying process.

You should be ashamed.

 

Originally Posted By YourPalEd

Ha ha hee hee, what a bunch of maroons.

Yes the lights would help, many other more civilized ways to handle it. But instead it's easier to play the part of a tape recorder, with no thought, or feelings, or soul, and turn up the amp and shout keep it moving even when the fireworks start, even when no one can move, and you are screaming in someone's ear.

No blue flahing embeded runway lights are a wonderful start. They will help the cm's too.

 

Originally Posted By YourPalEd

How about moving sidewalks, here and there where it can crowd up? Then you just have to load them.

 

Originally Posted By YourPalEd

Of course one thing i doubt they would do, but a tunnel under the hub might be nice. A thought about a bridge but it would block the fireworks.

 

Originally Posted By PirateJohn

>>Yes the lights would help, many other more civilized ways to handle it.

Clearly you've never worked at Disneyland. Or even paid all that much attention to guests.

Explain to me why guests who blatantly ignore "EXIT ONLY" signs are going to pay any attention whatsoever to these lights you speak of? You claim to have all the answers but don't even offer a realistic solution.

Tunnels? Moving streets? Have you even given a microgram of thought to how much these would cost? You have absolutely no idea what you are talking about and presume to belittle me because I actually have been down in the trenches and know the realities of the situation.

You simply armchair quarterback the whole thing and haughtily claim you know all the answers.

 

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Originally Posted By ADMIN

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Originally Posted By berol

admined, d'oh! how about… umm how about… I agree with John, except nicer stated. (?)

 

Originally Posted By YourPalEd

You know i thought about it, and the reason i think the flashing run way lights will be more respected than the exit only signs, are that there is no personal contact.

A flashing blue(blue is calming) light embeded in the sidewalk is not as confrontational, as a human waving a glowing stick in your face, and screaming at you, while making eye contact.

You could have the castmembers relax more, with their flashlights off. Conversing like people at work do.

When the less mannered guest tries to go around the walkway, in the wrong direction, a, "Please, be careful, it's crowded. Slow down and have fun." might be better than insisting the guest go back around, which blocks everyone in the process.

It really is up to the cm, which i think is a good thing. But i also notice, cause i have a lot of free time on my hands, hee hee, but i do notice a lot of times the cast member will become rigid with a guest, when they could have just as easily let the guest continue on their way, and be out of everyone's hair.

But you also are right, i have never worked for disney, and have no idea what the actual working pressures are, from personal experience.