Originally Posted By MPierce Save me some bobbeee9. I'm going to bail out of here if the conversation gets to hot for my sensibilities!
Originally Posted By bobbelee9 I don't even like PC, I'm eating crab rangoon right now, but where is the excitement?
Originally Posted By nbodyhome I don't know. Still waiting for some. (excitement, not popcorn - there is plenty of the latter in the pantry).
Originally Posted By bobbelee9 The fun will probably start shortly because I'm going in to watch television now and will miss out on all the excitement. Rats!
Originally Posted By nbodyhome I went and took a shower, and came back - NOTHING. Hopefully the excitement will start later. I've also got some Rosa Regale in the frige for such occasions.
Originally Posted By wahooskipper I don't excuse poor customer service these days. It is all around us and it is almost more rare to find GOOD service than it use to be to find bad service. But, let's think this through. Disney hires somewhere in the neighborhood of 50,000 employees in Florida alone. Even if they have the best training programs and could hire only the creme of the crop, it is safe to say a certain percentage aren't going to work out...regardless of the training. So, let's assume 5% are bad seeds. That is 2500 bad employees. A big number and you are certain to run into some of them.
Originally Posted By vbdad55 However good mgmt would limit the exposure by making sure CM's in more critical positions ( i.e. driving a boat ) would be those you alreadyknow to be good employees - wouldn't that be true ?
Originally Posted By Inspector 57 <<Thats why he said he didnt have the whole story.>> Of course, not having the whole story didn't prevent him from posting this topic title: "Lousy CM causes near tragedy..." I hope nobody's shoes actually got wet. I can't imagine the horror!
Originally Posted By Jim in Merced CA Back in the summer of 1986, I was skipper of a Mike Fink Keelboat. As I rounded the first turn from the Keel Boat landing, I was held up by the 'traffic cop' on shore, who was in charge of keeping canoes, keelboats, and the Richard F. Irvine paddlewheeler from crashing into each other. As I was paused there, waiting for my turn to continue, a huge gust of wind hit my boat and caused us to turn 180 degrees. I was now facing the opposite direction with a boat load of passengers wondering what the heck I was going to do. Never learned about 'what to do if your boat is blown by wind' in any SOP manual. I don't recall discussing it any training session with my Mike Fink Keelboat Trainer. It took me some wrangling, sweating, a relatively cool head, and about 7-8 minutes later, with what seemed like everyone in the Rivers of America watching me [including a now stopped Richard F. Irvine], I got the keelboat righted and on its way. If this had happened today, in this age of internet gossip, one wonders who should be blamed. My Trainer? My Supervisor? Bill Sullivan? Bob Matheison? Dick Nunus? The Wind? Walt?
Originally Posted By nbodyhome I am actually very surprised at how little does end up on the internet, compared to what must happen. I am waiting with baited breath to hear what more Spirit is going to say about this situation. That must have been very scary as far as the Keel boat. I would never be comfortable in any sort of Disney transportation job. That is great that you were able to get out of it okay.
Originally Posted By Spirit of 74 <<That's right I forgot. That Slimeball never has anything positive to say about WDW are the CM's there.>> Damn straight. WDW's last good CM retired in 1988!
Originally Posted By Jim in Merced CA <That must have been very scary as far as the Keel boat.> It was very scary and nerve-racking. The 7-8 minutes seemed like hours. I got a round of applause from my 'crew' of passengers one we got righted. And lots of 'good jobs' from other cast members around the river. But nothing like that is in a training manual -- and stuff happens.
Originally Posted By Spirit of 74 << 'Course I didn't rip his bosses in management for poor training ... yet. >> <<I'm sure you're salivating at the thought of being able to do it, though.>> Only if it is needed. I haven't heard what happened yet. Oh, and I don't salivate over much other than food as my good pal Jon will tell you. <<The thrill is gained in stirring up the hyperbole over anything that can possibly be seen to forward a negative agenda.>> I must ask you Goofball in all seriousness, what negative agenda do you believe I have? I have been upfront and honest from the start regarding my 'agenda' and my love for WDW. So, please, do tell ... bobbelee's going to get as fat as me from all that popcorn if you don't just come out with it.
Originally Posted By blueharvest82 uh-oh, people going against spirit and some of the more seasoned veterans on this site, wheres jonnyrzone?
Originally Posted By blueharvest82 <<WDW's last good CM retired in 1988!>> wow, that show my age! I was six!
Originally Posted By Spirit of 74 <<I don't even like PC, I'm eating crab rangoon right now, but where is the excitement? >> I'm sorry. I actually have a life and was out for four hours, but then it started to get really windy (near the beach) and the temp dropped to 70 and I decided it was time to head back. Since it's not even supposed to reach 60 here tomorrow, and I don't have to work, I may have plenty of time to entertain you. I'll do my best! (Doobie really should send me that check for all the posts I generate on the LP ... or at least buy me some LE pins!)
Originally Posted By nbodyhome >> But nothing like that is in a training manual -- and stuff happens. << I'm glad I haven't seen anything like that (or been part of it). I'm disappointed that Disney did away with the dock workers a number of years ago for the boats between the resorts. It seems much safer to have someone waiting AND someone driving. Not just one doing both jobs. I used to think that transportation CM's made a lot more money than others too. That isn't the case. Survey CM's and Photopass make nearly $10.00 an hour. Transportation gets an extra .50 or so per hour more than standard to start with, unless that has changed recently.
Originally Posted By Spirit of 74 <<So, let's assume 5% are bad seeds. That is 2500 bad employees. A big number and you are certain to run into some of them.>> I think Disney has more bad CMs than that. But I also believe that it has vastly more great, or just acceptable CMs than they do have bad. But if you happen to run into a truly bad one or an ugly (poetntially dangerous) situation, like my friend experienced, that won't matter one bit. Look at it this way. If there's a 30 car pile up and only one person dies, most folks will be very happy. But to that person's family ... it will be one of the worst days of their lives.
Originally Posted By nbodyhome >> Since it's not even supposed to reach 60 here tomorrow, and I don't have to work, I may have plenty of time to entertain you. << I'll be waiting. We are supposed to get to around 29 tomorrow night (in Orlando). Brrr. 77/78 is a good temp for me - inside and outside.
