Originally Posted By crapshoot <<I respect companies who really do try to find out what their guests want.>> Really? Because I have participated in DTD, D/L and DCA surveys and found the questions to be worded in a manner that doesn't allow the guest to say what it is they want. Its more like, zip code, how many days are you here, did you eat at a restaurant, when are you planning to return. Then they get your email addy and direct you to fill out an online questionnaire. Which I did do. Then I began getting semi-threatening emails telling me that I agreed to fill out the survey online, but failed to do so. Now I just tell them NO. Here is what I believe. ultimately believe: If they have to ask their guests what it is that they want, then the wrong people are running the company. It simply shows they don't understand the business that they are in. But then that as been so apparent through the last 15 years.
Originally Posted By dshyates I too think that particularly at the entrance to Knott's is not the best place to find out what to do since the people they need to ask what is wrong with the place are the ones who no longer go to knott's and the people that are there for the most part are the ones enticed by the recent additions of thrill rides. What they need to figure out is what do they need to do to bring back the ones put off by the recent additions.
Originally Posted By Manfried Surveying customers should be part of the process, but it will not push a company into trying new things. Instead you get more of the same from people all ready going there, then build more of the same based on what those people all ready going there said.
Originally Posted By Inspector 57 <<I'm hoping that Matt brings some magic to ALL of Cedar Fair's parks over the next few years... I also hope that the company's flagship park, Cedar Point, looks beyond iron rides for the future, too. Coasters are great, but just imagine if CP added some awesome family themed adventures within, too. That park sorely needs some dark rides!>> YEAH! Bring back "Earthquake" and "Pirate Ride"!!!
