MK Observations incl. Mansion Commentary

Originally Posted By wahooskipper

Well, I'd say your timing was tough. Many schools got out for summer break last week and Floridians often take their kids to the parks as a "nice job" celebration for a good year at school.

You had to know there would be no new attractions, crowds and heat. So, your awful experience seems to revolve around your bad chicken sandwich and dirty tables. I hate hearing about people having a bad trip to Disney...but some of this seems to have been inevitable.

 

Originally Posted By EPCOT Explorer

>>>I'm sure you'll have fun, and there are plenty of construction walls to take pictures of (honestly, was astonished by the number of "Dream Builders" signs with ironic and seemingly irrelevant Walt quotes), but I think my wife has sworn off WDW during the summer after that visit.<<<

Oh, yay. Can't wait.

And it's impossible to not have fun there, even if it's June.

 

Originally Posted By EPCOT Explorer

>>>One good thing about summer visiting: you overhear some of the greatest upset parent and whiny kids conversations. Saw one incident outside of Mansion that was more entertaining than the new queue.<<<<

YES. Always hysterical guests to be seen.

 

Originally Posted By sjhym333

I remember when I was in mgmt being called to Guest Relations more than once to pacify an angry guest who was mad because of the crowds and the heat. On more than one occasion I said to the guest...Sir, it isnt my fault you chose one the busiest times of the year during one of the hottest months of the year.

 

Originally Posted By EPCOT Explorer

That's highly foolish and highly selfish of a guest to complain about the weather. Age of Entitlement.

 

Originally Posted By Jim in Merced CA

<On more than one occasion I said to the guest...Sir, it isnt my fault you chose one the busiest times of the year during one of the hottest months of the year.>

it's 'management' guys like you who would get guests so infuriated, and then you'd pass them along to us in City Hall. Thanks!

 

Originally Posted By Kar2oonMan

>>On more than one occasion I said to the guest...Sir, it isnt my fault you chose one the busiest times of the year during one of the hottest months of the year.<<

You said that to a guest? More than once? I have to think Disney cast member training arms you with better ways to handle it than that.

 

Originally Posted By Jim in Merced CA

I can assure you that they do Kar2oonMan! I was mostly giving sjhym333 a hard time. Because he knew better!

 

Originally Posted By Bolna

leobloom, thanks for the report. I am still baffled about why they put in that new queue at HM and then made it optional, but I will have the chance to get a look in October to see what it is all about. I am thinking that I might come to the same conclusion as you...

On the seating issue. I think it has been the policy for quite some time (I think I first heard about it a few years back) during times of very high crowds. Just as you I never experienced since I travel in the off-season, which you seem to do normally, too. As others pointed out, it is to ensure a seat for those with trays in hand. Especially when the queues are really long, the tables could be take for quite some time by the waiting part of a family. If it was only the Sonny Eclipse room, they might feel that this is so popular that as many people should get a chance and especially that you need to "pay" for the show with a purchase.

 

Originally Posted By vbdad55

And it's impossible to not have fun there, even if it's June.

---

so very true EE

 

Originally Posted By vbdad55

>>On more than one occasion I said to the guest...Sir, it isnt my fault you chose one the busiest times of the year during one of the hottest months of the year.<<

----- and this added to the guest experience how ? How can one complain about experience when this is what they added?

p.s. if this was mid day in June-July and 100 degrees- you wouldn;t have liked the response you would have gotten from me if it was me you had told that too.

 

Originally Posted By Scutr

>>On more than one occasion I said to the guest...Sir, it isnt my fault you chose one the busiest times of the year during one of the hottest months of the year.<<

>> you wouldn;t have liked the response you would have gotten from me if it was me you had told that too.<<


Yeah, nobody likes having their stupidity pointed out to them.
(rolls eyes)

 

Originally Posted By vbdad55

stupidity for going to WDW the only times available to them ? If that's the case then really, what a stupid comment.

maybe someday when I don't have a position that requires some skills and talent a company depends on and don't have a family to raise - and balance schedules so they can attend top schools and train athletically etc. -- I can make such stupid statements as well and go to WDW any ol' time... geez

 

Originally Posted By vbdad55

if I somehow misunderstood you ( don't think so)- please explain.... us idiots that have to go in summer the majority of the time are a little slow

 

Originally Posted By dshyates

But vbdad, the big dif. Is that you don't go to City Hall and complain about the heat and crowds. You are smart enough to know what you signed up for. And are ok with it. As am I. I am taking my kids to Universal this weekend. I know it is going to be HOT and crowded. I won't complain to management.

And some people do get so irrational that you eventually have to say the obvious (as politely as possible).

Also I do agree with EE that even with all of WDW's drawbacks, it is still hard to have a bad day in the parks.

 

Originally Posted By Bolna

<<it is still hard to have a bad day in the parks>>

I came very close in January 2010 when it was really cold and grey and raining. So the opposite of heat can really get to you as well...

 

Originally Posted By HokieSkipper

Yea, sorry, if you complain about it being hot and crowded in the summer to an employee, I don't know what other kind of response you're going to get.

 

Originally Posted By vbdad55

ok-- so let me be sure here-- I missed the part where the customer complained it was hot and crowded-- I thought they were complaining about something else and were told that --

too many complaint threads here


so I owe an apology to Scutr.and HM.. my mistake completely.. I deserve to take a shot for that.

as although I wouldn't want my cast members saying that in theory-- I likey would have said something like it or worse...

gotta not post much when I start the day with a 2AM- 4AM conference call with Korea and working on 2 hours sleep

my bad..

 

Originally Posted By vbdad55

I came very close in January 2010 when it was really cold and grey and raining. So the opposite of heat can really get to you as well...

--------------------


there's the advantage ( if you want to call it that to living in Chicago ) -- 30's and rain in January is a heat wave here-- we were buried under 20 inches of snow and likely below zero..so WDW still looks good

 

Originally Posted By Scutr

>> I can make such stupid statements as well and go to WDW any ol' time... geez<

You have the right to go whenever you want/can! Whether or not I think you're a glutton for punishment going to Fla in the summer is irrelevant. It's just my opinion. I know how hot & humid South Jersey is in the summer. Florida in June, July, or August? No, thank you! Not even if that was the ONLY time of the year I could go. I'll be on the computer in the air conditioning. More power to ya, vb, for perservering with the weather and the sweaty, unwashed masses! I can't even handle dealing with the traffic headed to the shore in the summer...


>> I missed the part where the customer complained it was hot and crowded<<

THAT'S what I was talking about.


>> I owe an apology to Scutr<<

No, no, not an issue. Was an honest mistake.
Now, about being a Republican...AND from Chicago (d#%@ Blackhawks!) however...


>>30's and rain in January is a heat wave here-- we were buried under 20 inches of snow <<

Now, there, I feel your pain! (mostly in the elbow I got tendonitis in from shoveling snow)