Originally Posted By fidoprincess I hope you will be able to get your card Mickeynewe! I did not know about the limit on reward cards either but the last time I used mine at one of the restaurants in DL, the CM did not return it because it was empty. We had just enough left to pay for our meal and the balance was zero. I had to specifically ask tje CM for it back! He said he thought it was like a giftcard and just thought we would not want it back. The only reason I asked for it back was that I knew the next day, our new points would be available so I wanted to reload it. It only took a second to call and get the new points. I was so glad that I remembered to get it back. I ordered a new one for our trip and it took a loooong time to get here, over 2 weeks! It just came today!! I called on Thursday though asking why it wasn't here yet and found that the delay was in the processing at Visa, not due to the mail. I would call Vosa back and ask for a supervisor and explain your situation. I think you could still get one in time for your trip if you hurry! Good luck.
Originally Posted By nemopoppins mickeynewe, have you called them yet? What happened? Will you be getting a new card? I wouldn't worry, if not. Then you'll have an excuse to go again. About the time thing, when I ordered my card for my trip last summer he gave me a date that it would arrive by. I don't remember how long it was, but I do remember that it showed up two or three days later than he said.
Originally Posted By mickeynewe Last time I ordered the my card it arrived over a week and 1/2 late. One reason that I would like to just pick one up on Main Street if possible. My hubby told me not to worry about it. He said if we can get one great, otherwise we'll just use the points on our next trip. So, I haven't given them a call.
Originally Posted By dlkozy Yes, NEVER let a CM keep your "used up" card. It is full of personal information and not only that, but I had a CM tell me it was empty and I knew it was not. I personally called Chase and I still had $27 on it. So, remember to keep track of your balance too!
Originally Posted By mamacita I am glad for this thread. We are getting a Disney Visa and this points information is extremely helpful. We chose the classic Mickey card. I am waiting to pay off the remainder of our trip until the Visa arrives. I need to start earning those points. :-D
Originally Posted By fidoprincess Mickeynewe, I just opened and looked at my new card and it says, "a replacement card fee is $10" beyond the 2 lost cards so depending on how many points you have and if you can't find a sympathetic supervisor who will waive the fee, it might be worth paying the $10. (That is just so hard to think of doing though, $1000 charge just to get those $10-ugh!) dlkozy, you are so right!! Never let them keep the card and don't believe what they tell you the balance is. You can always call the 800 number 24 hours a day to get your balance. Also, be sure to actually look at the card-lol. I had forgotten that it had to be activated by calling in so am doing that now!
Originally Posted By mickeynewe Thanks for the heads up Fidoprincess. I'll probably just let the points continue to accumulate. LOL...like you said, it takes a lot to add up to that $10! Right now I think I have close to $200 on the card, but it will keep until our next trip!
Originally Posted By nemopoppins I'd like all you Disney Rewards card holders to note that if you plan to use your actual credit card a lot during your vacation you should call first and tell them that you are going on vacation. They have a strict security cutoff when there are any unusual charges placed on a card. That would include a vacation and Christmas shopping. It was suggested to me the last time they stopped my card (after I charged a bunch on my Disneyland vacation) that I let them know before I go next time so that it doesn't happen again. The customer service representative told me it's written in their agreement somewhere.
Originally Posted By 4Disnee Hey nemopoppins, We had the same thing happen to us with our Disney Visa we made it the whole vacation and all the way home buying fuel and then our last fuel stop at home they had shut the card off. GRRR So now I call them and let them know when we will be using it alot also. It makes it so much easer that way and I told them to call my cell phone if they think that there is a problem with my card that way It will give me the heads up on everything.
Originally Posted By mickeynewe You know, its weird... Because of what happened to 4Disnee, last time we went to Disneyland I called prior to leaving to tell them. The credit card person acted like, "why do I care that you're going on vacation?" I nicely explained what happened to 4Disnee and he told me it must have been a fluke or something. I will STILL call again prior to leaving on vacation, but don't be surprised if you get a strange response from them. AND, I always carry a back up credit card just in case this very scenario happens, although I only like "using" one credit card at a time. ALSO, for those of you who have alarm systems, be sure to call your alarm company as well to tell them you are leaving. It is important because that way they will send the police immediately if they know you are on vacation and it is not a false alarm.
Originally Posted By nemopoppins >>>The credit card person acted like, "why do I care that you're going on vacation?" I nicely explained what happened to 4Disnee and he told me it must have been a fluke or something.<<< Good thing you were persistent, because it most certainly wasn't a fluke. It had happened to me two or three times and it just happened to me AGAIN! I have another Chase card that I just about never use because I want to get my Disney rewards. Last week I lost my Disney card so I cancelled it and while I was waiting for the replacement I had to use the other card. Well, since my usage went from "none" to "some" they froze it! I straightened it out later but it completely ruined an internet order I had placed (delayed it to the point that I didn't have use for the item any more).
Originally Posted By nemopoppins Chase credit cards are so infuriating! We just got our Disney Rewards card replacements. My husband charged a freezer today (we always pay the balance on the statement, it's just that we needed some extra stuff recently and might as well get Disney Rewards for it). I just went to get gas and found that they froze the card AGAIN!!!!
Originally Posted By 4Disnee Hey nemopoppins, I totally feel your pain and thought that it was just me that was going thur all that stuff with them. I started charging our AAA bill monthy on the card and they kept shutting it down. So I called while I was at AAA very embarrassed as anyone would be and told them that if this keeps happening I will cancel the card cause it has never ever happened on my BOA credit card and I can say that it has not happened since then. Once I started useing the card for almost everything they finally stopped putting freezes on the darn thing. I even forgot to call on my last trip to DL and did not have any problems. So I hope that yours stop soon also. It makes me so darn mad.
Originally Posted By nemopoppins Ah but I'll put up with the hassle for the castle picture on the card and the Disney Rewards. I just wanted to help make sure no one's vacation is spoiled because of Chase's actions.
Originally Posted By fidoprincess "I just went to get gas and found that they froze the card AGAIN!!!!" Oh, I would be so so mad nemopoppins! Gosh, I never heard of anything like this! Putting a hold on the credit card is so awful!! I wonder why they do some and not others since we have never had the problem even when we went on a trip for 3 weeks on the other coast! I used my card for everything including the hotels and really built up the points for our upcoming trip. I would just be furious!! if that happened to us. I would probably never use the card again!! I have had Discover card call once or twice after I made a giant charge "just to double check" they said, but never have I had any card put on hold. I thought Discover was silly calling after the charge but I figured it was just to make sure if it wasn't me, they could stop any futher damage!
