Originally Posted By piratebrittany It's not like we don't realize what we did was wrong and potentially not safe. We do. I can't speak for momma HAUNTS, but personally it was not the getting caught and lectured that bothered me. It was the way this CM presented himself, got within inches of HAUNTS face and screamed in a condescending and rude tone at her. A simple "M'am the cones are there for the safety of our guests and cast. Please do not cut through them next time." would've done. The message would've been clear and I would have apologized and went on my merry way. Instead he resorted to literally running after her, screaming at her, making rude and over the top arm gestures and simply losing his cool. I find it very hard to believe Disney would condone behavior like this from any cast member, and being a cast member and frequent park goer I certainly do not.
Originally Posted By 999HAUNTS There was no risk. And the CM was not even paying attention in order for me to ask to move closer. There were no people around as the cars were going way way in the back end of the structure. This was the first time I ever cut the cones and am sorry I did. I was only commenting on the CM's behaviour. Heck, I am probably one of the few who actually adhire to the 14 mile or under speed limit. Trust me, I would not endanger anyone. There were no pedestrians around. I am not condoning what I did, and I've already stated a hundred times I know it was not right, I only meant to voice my shock over the CM's behaviour. I was given way, way more than a stern talking to. He treated me very disrespectful. I'm sure name calling is not praised in Disney's handbook.
Originally Posted By friendofdd >>>I find it very hard to believe Disney would condone behavior like this from any cast member<<< I think they do not condone such behavior. If a guest were to report the matter, giving time, location and CMs name, they would try to correct the situation.
Originally Posted By Dave and if you write them be sure to let them know a Cm was in the car. They might like to hear this. I know my daughter doesn't break any rules while on property.
Originally Posted By Darkbeer >>I think they do not condone such behavior. If a guest were to report the matter, giving time, location and CMs name, they would try to correct the situation.<< Alas, guests are no longer allowed to give written complaints at City Hall.... but I do think an e-mail might be looked at, but no guarantees....
Originally Posted By piratebrittany Had we thought they could do anything about it with only the time and location of the CM we would've definitely reported it. It seems so obvious now but at the time it took us pretty much by suprise. Woulda/coulda/shoulda I guess, but at least now we know next time. Of course I hope there won't be a next time.
Originally Posted By 999HAUNTS <and if you write them be sure to let them know a Cm was in the car. They might like to hear this. I know my daughter doesn't break any rules while on property.> Sarcasm? PB wasn't the one driving and had nothing to do with my actions. She did nothing wrong.
Originally Posted By JungleCruising When we were in the parking garage this past Sunday, I asked permission from one of the attendants to cross over the cone lines to drive close to the elevators because my daughter had broken her foot. We planned to rent a wheelchair and did not want her to have to walk any further than necessary to get to a tram. Permission was granted and we parked in an empty spot right next to the elevator.
Originally Posted By Darkbeer Thanks for doing the right thing, JungleCrusing. As mentioned before, if you ask the CM at the Toll Booth nicely that you need a special request due to medical reasons, more than likely they will help you out. No need to break the rules and have folks pissed off at you.
Originally Posted By SleepingBeauty82 <<<No need to break the rules and have folks pissed off at you.>>> True. And I think Haunts has already fessed up to breaking the rules. The bottom line is: even if a CM is "pissed off", they should be keeping their cool and not getting an attitude with guests. I worked in Customer Service and as annoying as some of the customer got, I would never be allowed to get the snappy attitude with them that the CM got with Haunts.
Originally Posted By 999HAUNTS I did not go to the parking structure intending to "break the rules". I was just following the crowd. I know better now. I seem to remember on many occasions seeing someone track through Disney landscaping to take photos, which also is not safe. I guess we're all guilty of something.
Originally Posted By SleepingBeauty82 I stood in a planter once to watch the fireworks. My feet were getting cramped standing on the edge of it. When a CM caught me and slapped me for my insolence, it was well-deserved.
Originally Posted By Goofyernmost 999, I know that I didn't intend to imply that I thought that you were bent on breaking the rules when you did it. However, you have made it abundantly clear that you knew that you weren't supposed to do that and you did anyway. Deflecting the issue to the CM just doesn't seem proper. The CM gets in trouble because you went against the rules and then trying to make it sound like the issue is his reaction to it. The situation would never have occurred had the violation not occurred. I can understand being embarrassed by being called on it and feeling that he should have been more "sensitive" about it, but jeez Louise, he was doing his job, you were doing something that required him to react. I'll be willing to bet that if had done it to someone else while you were being where you belonged, you would have been grinning. Getting him in trouble might make you feel better but it won't erase the fact that you caused the problem. First rule in customer service..."let it go".
Originally Posted By piratebrittany How many times do I have to say we know we were in the wrong?!?? I know we shouldn't have done it. I know we should've been reprimanded. The issue is seriously the way the reprimanding was delivered. You can't tell me that you would walk away saying "Oh I deserved to be yelled at and treated like that" had you been in her shoes. No one was around us so it definitely wasn't embarrassing. Had you been there I believe you would have an entirely different view on the situation. This CM was yelling, flailing, name calling and completely over reacting. He was very rude and his tone and volume were very unecessary.
Originally Posted By Hans Reinhardt "....but jeez Louise, he was doing his job, you were doing something that required him to react." But I think that's the point. It isn't his job to berate or ridicule, which if I am to believe the OP's story, is exactly what happened.
Originally Posted By Goofyernmost Don't care...had it not been done to begin with the situation wouldn't have happened. CM's are humans first and CM's second and no amount of Disney policy changes that. Take responsibility for the action, don't blame others. Own it! Then let it go. Getting others in trouble because of your actions may be satisfying but it is wrong. I know if I were in his place I would sooner be in trouble for reacting to a dangerous situation then being complacent and having someone get hurt. We would all like the world to be sugar coated and that every time we did something wrong nothing but sing song, Sesame Street reactions would be the result. However, the world and the people in it are far more complicated then that.
Originally Posted By Hans Reinhardt "Take responsibility for the action, don't blame others. Own it!" The OP did that.
Originally Posted By piratebrittany <<Take responsibility for the action, don't blame others. Own it! >> I am the FIRST to take responsibility for my actions and try to better my mistakes. There are many LPers that know me personally and can testify that. <<CM's are humans first and CM's second and no amount of Disney policy changes that>> So we're to be "complacent" and treated like dogs by every cast member that is disrespectful and rude? I'd sure hate to work for that Disneyland.
