Originally Posted By amazedncal2 HAUNTS,I'm also late to the thread but just wanted to pop in and say that there isn't any excuse for what the CM did. We've probably all followed the pack of cars or "jaywalked" or went over a rope because others were doing it. I know I have. A simple, "Please stop and follow the cones" or as a parking lot attendant at a sports complex politely said to DH "sir, I stopped you because my cone in under your car" much to the mortification of our kids. HUGS!
Originally Posted By SingleParkPassholder Wow, this is just like a WE thread. The parking structure, ever since Eisner "designed" it and had it built, has been one of the most poorly thought out, poorly run and poorly supervised enterprises Disney has ever undertaken. It's a cement monstrosity. Unless the OP was careening around the place aiming for people, there's no excuse for the CM's behavior. None. And the jerk should be fired. I don't care if the OP's story is half true. In any field of customer service, especially alleged leader of the pack Disney, a CM NEVER reacts that way.
Originally Posted By disneylandfan8 I just read this and I see your point was the CM's attitude and, yes, it wasn't very Disney worthy. I DO know you personally and understand your point. As for the rest of the posts, I'm just gonna walk away... just walk away... {{{999}}}
Originally Posted By TMICHAEL re: post 60, Wow, I am truly flattered that you remember that far back and please, " Have a Magical Day"
Originally Posted By believe This situation is kind of like the tennis incident with Serena Williams and the line judge. The line judge made a wrong call, then Serena theatened to hurt her badly her. So yes, line judge wrong, but Serena threatened. Both bad, but Serena really really bad.
Originally Posted By Sara Tonin I don't think I got that straight...Is 999 the line judge, Serena Williams or the net? I'm a bit confused...
Originally Posted By oc_dean Thinking about all 65 responses ... I gotta say this When we are in the park ... we are use to CMs being polite and nice .. with no need to a "Nazi". Most rides are on a track ... no need to worry about a vehicle steering in the wrong way waiting to hit someone. Disneyland is (for the most) safe. Now we come to a part of the DLR .. where "rides" are not on safe tracks . where CMs can be as nice as Carol Brady, and June Cleaver. Those "rides" are people in their cars .. and CMs have no ability to shut off a simple button to hold a vehicle in place. So .. therefore .... with no control ... that leaves only cones and strong vocal chords. Can't resist this .... If I don't follow those cones ... I can think of one song, after a CM lets me have it: <a href="http://www.youtube.com/watch?v=pDRN3umyXTk" target="_blank">http://www.youtube.com/watch?v...N3umyXTk</a> LOL
Originally Posted By doombuggy I'm still wondering what your knee hurting had to do with it? You cheated to get that 1 spot closer so you could walk less? If so what was the point when you were going to walk around the park any way? Not bashing you, but did you have your AP around your neck? If so maybe you came across one of those CM's that don't like AP'ers.
Originally Posted By oc_dean My apologies if I seem to be "ganging up" on the original poster. I never really gave it a thought before. But now that I read this .... I think I will now always expect the Parking Lot CMs to be a separate "Lot" from the others. Again .. they don't have convenient little control consoles, push a button, and hold our cars in place. People are in control of their own cars - So therefore we should expect them to get "extra" assertive. That's the best Politically Correct term I can think of. lol
Originally Posted By Sara Tonin he's a cm...no matter what she does,he's supposed to start his sentence with "Ma'am" and end it with "Thank you". He's not a REAL cop...he isn't going to be able to give her a ticket, arrest her or give her a verbal or written warning. The "Disney" thing was for him to speak to her courtiously wave good bye to her and tell her to "Have a magical day". 999 never said she was right and he was wrong, she acknowledged she was "cheating" and it wasn't wrong for him to correct her (as he should have been paying attention and corrected all the other evil doers) but he should have been respectful, not dressing her down. The business model of "The customer is always right" should have been applied here.
Originally Posted By doombuggy "The business model of "The customer is always right" should have been applied here." So that would make it ok for someone to go speeding thru there and hitting someone? Because "The customer is always right" NO! the customer is NOT always right and need to be called on it. Did he over react? maybe but we are only getting one side of the story.
Originally Posted By MisterTophat A cheerio to oc_dean. He is completely correct. Safety comes before courtesy, even in Disney's eyes. There are a number of reasons why a CM might have stopped one vehicle and not the others. Access, visibility, etc. But I have strong doubts that the Cast Member in question singled out OP to be mean. I also have a strong belief that there is another side to the story, or at least another perspective. If a little bit of firm advisory on behalf of a Cast Member is what it takes to keep the other guests safe, so be it. All in all, if you are not in the designated path for vehicle traffic, you are potentially a hazzard to yourself, other guests, or the Cast. This is certainly a case where the customer was -not- right, even if he or she was going with the flow of others. The OP knew better. I also share doombuggy's curiosity on how the aching knee mattered at all in the situation. I don't mean to come across as insensitive, but if the pain is to a degree where it justifies an expodited detour through a cone barrier, why plan to trek across the magic kingdom in the first place?
Originally Posted By Sara Tonin Sure he can call her on it...but the point is he could have been pleasant about it.
Originally Posted By Shiva This issue is black and white. When you separate the wheat from the chaff, the events leading up to the event are not as significant as how the CM handled it. I'm even conceding that pleasantness was not required. What is required is that the CM behave in a business appropriate manner. In his particular job function, he does and should be be expected to be assertive. That does not give him the right to be rude nor to violate corporate policy. Anyone who has taken Disney employee doctrination or is close to CM's is aware of the confines that are placed upon them. Regardless of other posters opinions, the only one that matters is Disney's and this CM crossed a line. Haunts knows what she did was wrong, she was caught up in the moment freely admits that. She makes no excuses. If other posters want to debate this further, maybe WE would be a better venue.
Originally Posted By 999HAUNTS I really didn't think I'd have to pop back in here and explain.....again. I'm getting exhausted. I have never, ever, cut through cones before. I always adhere to the speed limit in the resort. I never speed in the parking lot. This was just one instance where I stupidly "followed the crowd" because my knee was bothering me. It is not anyone's place to judge me for wanting to meet some friends for a few minutes to watch the new fireworks show. I watched them and left. No galavanting around on a tweeked knee. Just a stroll to Main Street and back to the parking lot. Just watched the fireworks and left. I never mentioned here if I was an AP holder or not, so I don't know how that came into play. I am one, but I'm not sure what that has to do with the price of tea in China. Secondly, some of you new-comers to this thread are making it sound like I cut through the cones like Speed Racer, knocking kids and strollers into the air as I barreled down the parking lanes. Can we please get over this??? The only people who were even remotely near us was the CM (who was not paying any attention at all and allowing the first group of people to cut), and the cars/folks that, before me, did the same thing I did. I do believe in safety, there was no danger in hitting anyone at the time. And, yes, I know that still didn't make it right to cut the cones. If this happened to you, you would also have started this thread in disbelief of the CM's behaviour. It was not Disney standard - it felt like it happened only because the CM realized he screwed up by not paying attention, and then had to make it right by going overboard.
Originally Posted By Lady Starlight <<Secondly, some of you new-comers to this thread are making it sound like I cut through the cones like Speed Racer, knocking kids and strollers into the air as I barreled down the parking lanes.>> *Envisions 99 in her Doombuggy in a scene from Death Race 2000* Did everyone hear the maniacle laughter too? Seriously people, It was a mistake and she owned up to it. People don't have to be rude or mean because someone makes a mistake. Esp if you admit to it and are being sincere about it.
Originally Posted By dlkozy Could the people that you were following possibly have had a handicap placard on their dash? We very often are directed the direction I think that the other cars were going.
Originally Posted By disneylandfan8 Since this topic took a WE-ish turn, maybe we should all move along... Nothing more to see here... No sense beating a topic to death.
Originally Posted By iamsally >>>>some of you new-comers to this thread are making it sound like I cut through the cones like Speed Racer, knocking kids and strollers into the air as I barreled down the parking lanes<<<< I didn't. Relax hon. This topic is going nowhere. Take a deep breath and decide that Disneyland is where you need to be tomorrow. You have our number.
Originally Posted By A Happy Haunt {{{999}}} I can't believe you are still getttin' smacked around for this!! because no one on LP has ever commited a moving violation before... give the girl a break!!
