Quick question about quality.

Originally Posted By vbdad55

Bollocks. They'd have the same effect outside the park or at the resorts
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placement ! location ! timing ! -- sorry but it is marketing 101 -- who stops outside the parks ? People are either hurrying in or hurrying out...

 

Originally Posted By leobloom

>> placement ! location ! timing ! -- sorry but it is marketing 101 -- who stops outside the parks ? People are either hurrying in or hurrying out... <<

Brilliant point, vddad. Come to think of it, why doesn't Disney sell merchandise to people waiting in the stand-by lines for the most popular attractions? Better yet, set up DVC kiosks in the queues! They wouldn't be hard to fit into the Soarin' line.

I am copywriting this idea. If Disney uses it, I swear I'll sue them. (You can thank me at your convenience, EE.)

 

Originally Posted By EPCOT Explorer

>>>they could be better themed to the land they are by I agree- but to say they are out of place. Is not one of the reasons for world showcase to promote tourism to the countries there. DVC trips to these countries do just that --that is why I said if anywhere they belong it is there<<<<

Sure, but they don't look anything like the pavilions. They are plastic, ugly and garish. They hurt the cohesive theme.

Like I said, reutilize the CCore Travel Office as DVC space.

 

Originally Posted By EPCOT Explorer

>>>placement ! location ! timing ! -- sorry but it is marketing 101 -- who stops outside the parks ? People are either hurrying in or hurrying out...<<<

And people hurry on by to the rides when in the parks. I never see people in them.

 

Originally Posted By EPCOT Explorer

>>>I am copywriting this idea. If Disney uses it, I swear I'll sue them. (You can thank me at your convenience, EE.)<<<

Uhm... About that.

 

Originally Posted By GOB

There's one thing I want to mention about maintenance- poor maintenance is absolutely inexcusable. When I have guests at my house, I make sure it's in top shape- no dog hair on the couches, landscape is groomed, lightbulbs are changed, etc. These are small tasks easily accomplished by my family. However, when you look at the Magic Kingdom, which has tons of people whose jobs pay them to maintain the park, it's so easy to watch and wonder what the hell is going on. I'd never let people over my house if there was chippd paint everywhere, but Disney thinks it's okay to have thousands of guests in their parks come in and observe the chipped paint. Or the rusted-out smokestacks on the Liberty Belle. Or the burnt out lightbulbs in Caribbean Plaza. Or the wall of gum in Splash Mountain. Or "ghetto" Space Mountain. There is no excuse why any of these problems can't be fixed, but hey, I'm not the one running the park.

(I used the Magic Kingdom as my example because EPCOT and MGM Studios have significantly better maintenance. It's ironic the how the most visited theme park in the world is in the worst shape.)

 

Originally Posted By barboy2

Since timeshares connote negativity these kiosks end up cheapening and soiling Disney's goodwill----what's left of it anyway.

They disgrace the organization's image especially with their shameless in-your-face approach in the parks.

 

Originally Posted By EPCOT Explorer

>>>There is no excuse why any of these problems can't be fixed, but hey, I'm not the one running the park.<<<

It costs money, and the average guest doesn't notice or care.

 

Originally Posted By Christi22222

I keep hearing that the average guest doesn't care, but I guess I still believe to my core that they notice on some level and it changes their experience and the regard with which they hold Disney. I know you are not the person to be saying this to, EE, because you believe quality should be improved. But the concept that the "average guest" (who I'm still trying to figure out who they are) doesn't care burns me up because that is the justification that TDO uses.

 

Originally Posted By leobloom

>> "average guest" (who I'm still trying to figure out who they are) <<

Walmart workers from Arkansas who are missing a few front teeth (usually no more than four) and who have absolutely no clue how to enjoy the magic and whimsy of a WDW restroom.

(Trust me on this one. Arkansas people don't like to take the time to inspect and admire the Fantasyland quail tiles or the Adventureland Spanish galleon tiles!

They also don't know that Disney recently installed new "Tangled" toilet seat covers in the Main Street restrooms. I know, I know. They mess up the Main Street theme! But they look really cute!)

 

Originally Posted By HokieSkipper

The average guest doesn't care because the average guest is at Disney World for the first and only time. The vast majority of them are first time visitors who are much more likely to overlook problems.

 

Originally Posted By Christi22222

>>They also don't know that Disney recently installed new "Tangled" toilet seat covers in the Main Street restrooms. I know, I know. They mess up the Main Street theme! But they look really cute!)<<

Seriously? Or are you toying with us? How the heck do you know this stuff? Please, please do a tour!

 

Originally Posted By EPCOT Explorer

>>>I keep hearing that the average guest doesn't care, but I guess I still believe to my core that they notice on some level and it changes their experience and the regard with which they hold Disney. I know you are not the person to be saying this to, EE, because you believe quality should be improved. But the concept that the "average guest" (who I'm still trying to figure out who they are) doesn't care burns me up because that is the justification that TDO uses.<<<

Actually, I agree with you. Most people notice, but don't seem to complain for "overly" care. I mean, we do, but they just dismiss it as operational problems and that's it.

Average Guest is someone who goes, has fun, doesn't let the little problems weigh on their enjoyment level.

Granted, I don't flip out when I see dirt on MSUSA, but it certainly effects how I view the place, and what I will tell CMs when asked about my day. A visit to GR is sometimes in order, too.

 

Originally Posted By sjhym333

^^^I think that it is more than that. I think we have become to substandard service in most aspects of our lives. We go to stores where employees are either indifferent or rude. You call a company that you do business with and the person on the other end often has no authority to handle issues so they just blow you off. I was in a store the other day where I spent $150.00, which I realise is not a lot of money, but the cashier never acknowleged me even after I said good morning. She barely looked up and didnt say thank you when the transaction was finished. When poor customer service is the norm, Disney seems like a dream.

 

Originally Posted By sjhym333

^^^the second sentence should have read: I think we have come to expect substandard service as the norm in most aspects of our lives.

 

Originally Posted By Christi22222

^^^Agreed. For so many folks, the almighty dollar is the only meter they use in decision making. So companies decide not to bother with customer service. Which is why it really really bugs me to constantly get customer service surveys. No one reads them. No one uses them. Employees just beg you to fill them out with a high rating so that their pay won't get docked. Sheesh.

 

Originally Posted By EPCOT Explorer

It's the commonplace corporate mentality, and it sucks.

Question, though. What started it?

 

Originally Posted By Christi22222

Oh dear. I feel that word coming on...Spirit will be here any second. And the first three letters are the same as our beloved Mr. Disney....coincidence? Or sick twist of fate? lol

And EE, I won't be able to stand it if you miss another one. Because this IS post number 98, which is only 3 away....

 

Originally Posted By vbdad55

Brilliant point, vddad. Come to think of it, why doesn't Disney sell merchandise to people waiting in the stand-by lines for the most popular attractions? Better yet, set up DVC kiosks in the queues! They wouldn't be hard to fit into the Soarin' line.

----- why all the hyperbole ?- I already said in queues it would be way out of line, however in lands you an use your points to visit makes perfect sense.
a little business sense won't hurt you, I promise.

And I'll promise to keep my idea about them selling to people entering the bathrooms under wraps

 

Originally Posted By vbdad55

>>>placement ! location ! timing ! -- sorry but it is marketing 101 -- who stops outside the parks ? People are either hurrying in or hurrying out...<<<

And people hurry on by to the rides when in the parks. I never see people in them.

--- however the placements are not next to the rides-- in EPCOT the placement on the walkway towards WS is always a stroll- not a rush as there is nothing immediately in front of you-- in the lands people take their time shopping and eating..so I miss your point. I haven't seen a placement next to Dumbo, have you ?